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Keith Shockency
Keith Shockency at Lima Auto Mall

Keith Shockency

Service Manager

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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4.9
368 Reviews
4.9

368 Reviews

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368 Reviews of Keith Shockency

October 09, 2026

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Employee Rating

As always this dealership is the best in area. I have been going here for service and new vehicles for over 30 years now. The wrong parts came in so Kieth gave me a loaner car until repairs were c More

by pkoch56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Wellman, Adam Bondrowski

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September 24, 2026

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Timely service! Did a Great job! Accommodated my every wish. Awesome that they have this service. More

by mariasankoccr
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Josh Gaines, Charles McClung, Adam Bondrowski , Skye

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Sep 24, 2026

Lima Auto Mall responded

Thanks for taking a moment to share your visit, Maria! Delighted to hear that you had a great experience with us at Lima Auto Mall and that our team was able to accommodate your needs. We strive to provide timely and excellent service, and it's great to know we met your expectations. We look forward to seeing you again soon! Sincerely, The Lima Auto Mall Team

September 13, 2026

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Was able to take care of my tire robem with no complaints would recommend the to others More

by CHARLEENKEEL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Caleb Wellman, Adam Bondrowski

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Sep 14, 2026

Lima Auto Mall responded

Thank you for your positive feedback, Charleen! We’re glad to hear that we were able to take care of your tire problem smoothly. We truly appreciate your recommendation and hope to see you at Lima Auto Mall again soon! Sincerely, The Lima Auto Mall Team

September 12, 2026

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THEY GET MY VEHICLE IN ON SHORT NOTICE, AND GET THE JOB DONE QUICKLY. AWESOME SERVICE More

by EBLAZER99
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2026

Lima Auto Mall responded

Thank you for your kind words! We’re thrilled to hear that we were able to get your vehicle in on short notice and provide you with quick service. At Lima Auto Mall, we strive to deliver an awesome experience, and your feedback motivates us to keep up the good work. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

August 17, 2026

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Excellent communication while waiting , and the speed of service from beginning until the end was very good as well More

by MSTECHSCHULTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Bondrowski

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Aug 17, 2026

Lima Auto Mall responded

Thank you for your wonderful review! We truly appreciate your kind words about the excellent communication and speedy service you experienced at Lima Auto Mall. Our team strives to provide the best for our customers, and it's fantastic to hear that you felt supported throughout your visit. Looking forward to assisting you again in the future! The Lima Auto Mall Team

August 06, 2026

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They got my car done pretty fast, which I was surprised. I expected to be there longer, but it’s an oil change and rotation of the tires so I was like shocked but impressed because they are way faster than More

by merryshykathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Caleb Wellman, Adam Bondrowski

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Aug 06, 2026

Lima Auto Mall responded

Thank you for your wonderful review, Merry! We’re thrilled to hear that you were impressed with the speed of our service at Lima Auto Mall. It’s great to know we exceeded your expectations for your oil change and tire rotation. We appreciate your kind words and hope to see you again soon for your next service! Sincerely, The Lima Auto Mall Team

July 29, 2026

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Had me in and out quickly for a reasonable price. Definitely would go back again. More

by hall3308
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 30, 2026

Lima Auto Mall responded

Thank you for your wonderful review! We’re thrilled to hear that you had a quick and positive experience at Lima Auto Mall. We appreciate your feedback and look forward to welcoming you back again soon! The Lima Auto Mall Team

July 23, 2026

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Employee Rating

Service center was nice and polite and got me a ride home so I could take my dog out to go potty. More

by merryshykathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Charles McClung, Caleb Wellman, Adam Bondrowski

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Jul 23, 2026

Lima Auto Mall responded

Thank you for your wonderful review, Kathy! We are glad to hear that our service center team was polite and accommodating, ensuring you had a ride home to take care of your dog. At Lima Auto Mall, we strive to make our customers' experiences as comfortable as possible. We appreciate your feedback and look forward to seeing you again! Sincerely, The Lima Auto Mall Team

July 17, 2026

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Employee Rating

Being offered a truck wash would have been nice! !!! nine words is enough for me~ More

by wkearl
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 18, 2026

Lima Auto Mall responded

Thank you for your feedback. We appreciate your input and understand that a truck wash would have enhanced your experience. Please feel free to reach out to us at Lima Auto Mall if you have any further suggestions or concerns. We value your thoughts and hope to see you again soon. Sincerely, The Lima Auto Mall Team

July 16, 2026

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Employee Rating

The service team has always been helpful. They has been great at getting me in timely when I am in need. More

by tarahdswaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Caleb Wellman, Adam Bondrowski , Ryan Swaney

Print
Jul 17, 2026

Lima Auto Mall responded

Thank you for your kind words, Tarah! It's wonderful to hear that our service team has always been helpful and great at getting you in timely when you are in need. Your satisfaction means a lot to us at Lima Auto Mall. We look forward to serving you again in the future! Sincerely, The Lima Auto Mall Team

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