Caleb Wellman

Lima Auto Mall responded

Thank you for your feedback. We appreciate your loyalty to Lima Auto Mall and understand your frustration with the recurring issue. It's concerning to hear about your experience, especially with young children involved. Our team encourages you to reach out to us directly so we can address your concerns and ensure that your vehicle is in top-notch condition. Your satisfaction is important to us, and we are committed to improving our service. Thank you for bringing this to our attention. Sincerely, The Lima Auto Mall Team

Lima Auto Mall responded

Thank you for your wonderful review, Merry! We’re thrilled to hear that you were impressed with the speed of our service at Lima Auto Mall. It’s great to know we exceeded your expectations for your oil change and tire rotation. We appreciate your kind words and hope to see you again soon for your next service! Sincerely, The Lima Auto Mall Team

Lima Auto Mall responded

Thank you for your wonderful review, Kathy! We are glad to hear that our service center team was polite and accommodating, ensuring you had a ride home to take care of your dog. At Lima Auto Mall, we strive to make our customers' experiences as comfortable as possible. We appreciate your feedback and look forward to seeing you again! Sincerely, The Lima Auto Mall Team

Lima Auto Mall responded

Thank you for your kind words, Tarah! It's wonderful to hear that our service team has always been helpful and great at getting you in timely when you are in need. Your satisfaction means a lot to us at Lima Auto Mall. We look forward to serving you again in the future! Sincerely, The Lima Auto Mall Team

Lima Auto Mall responded

Thank you so much for your wonderful review! We truly appreciate your loyalty over the past 20 years and are thrilled to hear that you’ve had such positive experiences with our service managers, writers, and technicians at Lima Auto Mall. Your support means a lot to us, and we look forward to continuing to serve you in the future. Please feel free to share your experiences with others! Sincerely, The Lima Auto Mall Team

Lima Auto Mall responded

Thank you for your wonderful review! We truly appreciate your kind words about our service, sales, and finance teams at Lima Auto Mall. It's fantastic to hear that you had a great experience with Keith, Mike, and Charles. Our team takes pride in providing excellent service, and your feedback motivates us to continue doing our best. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

Lima Auto Mall responded

Thank you for sharing your experience, Tammy. We understand how important it is for appointments to be properly prepared and for service visits to reflect the level of care customers have come to expect, and your experience provides valuable insight for Lima Auto Mall as we continue evaluating how appointments and vehicle care services are managed. If you'd like to discuss your visit further or share additional details, please feel free to contact us directly. We are committed to improving the consistency and attention given throughout every service visit. Sincerely, The Lima Auto Mall Team

Lima Auto Mall responded

Thank you for your feedback! We're glad to hear that Caleb was accommodating and that your service, including warranty work, was completed as requested. We appreciate your trust in us and look forward to serving you again! Sincerely, The Lima Auto Mall Team

Lima Auto Mall responded

Eddy, thank you so much for your incredible review and for trusting us with your vehicles for the past 21 years! That kind of loyalty means everything to us. We’re proud to have Adam, Caleb, Keith, and the entire service team dedicated to making sure every vehicle is serviced right the first time and at a fair price. Your recognition of their hard work truly means a lot. We appreciate your continued support and look forward to serving you for many more years to come. Thanks again for being part of the Lima Auto Mall family! Sincerely, The Lima Auto Mall Team

Lima Auto Mall responded

Thank you for your wonderful review! We're thrilled to hear that you love the service department at Lima Auto Mall. It's great to know that our team has provided you with courteous and efficient service, and we appreciate your shout-out to Adam and Caleb! We look forward to seeing you again for your next appointment and hope you enjoy your next visit to Panera. Safe travels! Sincerely, The Lima Auto Mall Team