Liberty Toyota

I have been dealing with Joe Fazio of Liberty Toyota for service during the past five of the ten years I have been a customer, and can't begin to explain the feeling of friendship and complete competence th service during the past five of the ten years I have been a customer, and can't begin to explain the feeling of friendship and complete competence that he projects. From the time I call to make my appointment to the time I pick up my vehicle after being serviced, I'm always well informed and made aware of anything that needs my attention. Joe is one of the many people I come into contact with at Liberty Toyota. But to me...he is Liberty Toyota and the reason I come back. More

I had an emergemcy problem while driving (Red Warning light on dashboard). I was enroute from Willingboro, NJ to Willmington.DE. I detoured to a Toyota Dealer on Route 1 in PA. I was advised to continue light on dashboard). I was enroute from Willingboro, NJ to Willmington.DE. I detoured to a Toyota Dealer on Route 1 in PA. I was advised to continue my trip and have Liberty Toyota check the problem as soon as posible. I called Liberty at 0700 the next morning (July 21,2010)and informed them I would be dropping my Prius off as soon as a friend arrived at my home, we had to go to Wilmington,DE again to a burial. I was treated exceptionally well by the service manager, Mr. Joe Fazio. Mr Fazio kept me informed of the progress he was making via cell phone.His staff located the waterpump needed and I was able to retreive my Prius on my return from the funeral.I consider myself fortunate to have a Dealership like Liberty close at hand. And a service manager like Mr. Fazio to help me. I bought my Prius from Liberty in 2004 and no one else has ever done any maintainance on my Vehicle. My relationship with Toyota motor Co. and Liberty Toyota has been very satisfying! John B Crain Willinboro, NJ More

My wife and I have purchased 5 new cars from Liberty since 1989, and we have always had our cars serviced there. We have always been pleased. The Service Managers have all been exceptional starting wi since 1989, and we have always had our cars serviced there. We have always been pleased. The Service Managers have all been exceptional starting with Tammy. Her knowledge, personality, and charm in 1989 is no different today. Although I do not know any of the mechanics, the service people create a very positive impression. Joe Fazio continues giving fantastic service and I enjoy working with him. Joe, Tammy, and Ray are the 3 I work with the most, and I commend each of them for the great jobs they do. More

Anthony M. made my car-buying experience truly amazing! From the moment I entered the showroom, Anthony made me feel very welcome and "at home." He exceeded my level of expectation and made my car-buying From the moment I entered the showroom, Anthony made me feel very welcome and "at home." He exceeded my level of expectation and made my car-buying experience an absolute "Moment of Magic." It is clearly evident that Anthony truly cares about his customers; he worked very hard to create a professional partnership through communication, trust, and honesty. Anthony is an asset to Liberty Toyota and I thank him and everyone else at Liberty Toyota who made my experience magical :) More

Everyone was very friendly and efficient. Some items were marked good instead of great because I feel there's always room for improvement; however, I am very pleased with the treatment that I receive at were marked good instead of great because I feel there's always room for improvement; however, I am very pleased with the treatment that I receive at Liberty Toyota (usually from Joe Fazio). He seems to go out of his way to be accomodating, which I really appreciate. He's very nice, very professional. I also have had dealings with Melissa Wonderlin, who is also very professional and accomodating as well. More

Joe Fazio is a tremendous talent and a pleasure to deal with. His service is exceptional. I recommend him to everybody. Everything is done quickly and with great pride. I am made to feel like home when with. His service is exceptional. I recommend him to everybody. Everything is done quickly and with great pride. I am made to feel like home when I get there. Everybody there is kind and polite. More

Joe Fazio was my service repesentative and his customer service was excellent in every way. I had my RAV4 brought in for a 5,000 mile service and the "oil pipe" recall service. When the car was returned service was excellent in every way. I had my RAV4 brought in for a 5,000 mile service and the "oil pipe" recall service. When the car was returned to me the first thing I noticed was a large plastic part on the passenger floor mat. The technician had forgotten the part when replacing the cabin air filter. No problem, the technician came by and replaced with an apology. Then I started the car and I immediately noticed it running very rough and the engine warning and 4WD warning lights were on. That one concerned me. The service manager returned the car to the service bay and looked a little concerned. The car was returned to me about 20 minutes later with an explanation that the PCV valve vacuum hose had been left disconnected during the recall repair. Once again the customer service is always excellent at Liberty Toyota and the service is normally very satisfactory, but how can you miss a 9" long extra plastic part and a visibly rough running car with two warning lights? Car has run perfectly since the service. More

I came into the dealership and I was very nervous but as soon as I came in my salesman anthony made me feel right at home and gave me all the info I needed it was the best experience I ever had thanks to an soon as I came in my salesman anthony made me feel right at home and gave me all the info I needed it was the best experience I ever had thanks to anthony and his management they were great thank you again anthony and everyone else that helped me see you soon More

Mr. Joseph Fazio is FANTASTIC.I took my wife's auto in without an appointment because it needed 2 tires and it was bouncing around from side to side.I thought the bouncing was the result of the leaking ti without an appointment because it needed 2 tires and it was bouncing around from side to side.I thought the bouncing was the result of the leaking tires. Scott the mechanic contacts Joe; Joe comes and talks to me about what Scott found with my auto and we both walk back into the service center and Scott(mechanic) explains that a front link assembly is shot. Joe then tells me about my options as he always does(always thinking about his clients). Within 2 hours I was safely on my way. Joe doesn't merely fill out forms;he listens to the customer,explains your options,and when nescessary takes u back into the service center and lets the mechanic explain what's go'n on; so u can see for yourself.Viva Mr.Fazio! This dealer is so well run and it's integrity is unquestionable;I wouldn't think of go'n anywhere else.They have a system where u r in and out within 2 hours or less;if the situation is more complicated they will give u a ride home and if needed pick u up again. Service is what Joe,Scott,and the whole team of Liberty is all about. Thanks Joe! I have given my rating of exceptional because of the valued experience as stated above and the experiences I have received in the past. More

When we enterted into the dealership we were properly greeted and light refreshments were made available to me and my family. We felt no pressure from our salesman James and felt very confident that he w greeted and light refreshments were made available to me and my family. We felt no pressure from our salesman James and felt very confident that he would try to secure the best best possible and that any future needs partaining to my buying experience would be met. The experience as a whole was very pleasent and I will definitely be refering friends. More