Liberty Mazda - Service Center

Did my second oil change and tire rotation and balance and got my indoor light fixed. The front person was rude after explaining that when I called I needed my light fixed and Brandon said it was covere and got my indoor light fixed. The front person was rude after explaining that when I called I needed my light fixed and Brandon said it was covered she argued it wasn’t. I had told her I called the day prior to make sure how much I needed to bring and Brandon assured me it was covered. Finally after I requested for a manager she said ok. Then the video of my car was incomplete nothing about my crucial need to repair all four brakes and rotors and never showed oil change. I called my extended warranty regarding stipulations about getting second opinion on price of brakes. Which I almost fainted from the price $1501.00. I found a licensed mechanic and Mazda new parts. First place that doesn’t clean your car after service. I was always used to getting that. So disappointed. More

Liberty Mazda has knowledgeable, competent and reliable people working for them. We are on our second vehicle with them. people working for them. We are on our second vehicle with them. More

Carrie provided top notch service. I wish I had purchased my vehicle from Liberty Mazda. She makes your service department shine. I know every company is facing resource challenges but I wish I had purchased my vehicle from Liberty Mazda. She makes your service department shine. I know every company is facing resource challenges but this should not be directed to your customers. Carrie made sure my issues was resolved as quickly as possible. More

Customer service was professional, yet personable, accessible and attentive, reliable and respectful. I felt like a valued customer! accessible and attentive, reliable and respectful. I felt like a valued customer! More

I have bought multiple Mazda’s from this dealership and have always brought my cars there for service. However, after my recent experience I will not be returning to this dealership for any service and wil have always brought my cars there for service. However, after my recent experience I will not be returning to this dealership for any service and will find another facility. I dealt with Craig who was very rude. He gave me an attitude about not watching my video yet. Then walked away and sent me the link to the video three more times. He then came and asked me again, and was condescending and rude telling me that I have to in order for my vehicle to be completed. As if I can’t get my vehicle unless I watch this video. He then pushed additional work on me which was quoted higher than any other time I’ve had the same services done at this dealership with other people. Seeing he was trying to over charge me and it was substantially more I declined. He then wanted nothing to do with me and scoffed at me turning down the repairs and told me I would be unsafe and would have no warranty and berated me for it. When the time came that my car should be done he couldn’t be bothered with giving me my keys and paperwork and kept giving me the same attitude which I bet he wouldn’t give me if I said yes to his over priced services. Then after complaining that I see my car parked and done that I just want to leave, he shoves my paperwork at me and keys and walks away. This is the absolute worst experience I’ve ever had. As long as this guy is at this dealership I will not be coming back there. If there is anyone you can deal with other than him do so. This experience was so terrible I’m not even coming back to the dealership period. With a person like that working there it says a lot about the dealership and the type of customer service they have and the type of place they run. More

Carrie was really great to deal with. She heard my concerns, even after I pushed back on some issues. She was awesome to deal with, as is everyone at Liberty Mazda. She heard my concerns, even after I pushed back on some issues. She was awesome to deal with, as is everyone at Liberty Mazda. More

Craig promptly welcomed me and confirmed the reason for the appointment. He was dead and professional. the appointment. He was dead and professional. More

I like the safety inpection video you get along with what's wrong with your car. They were able to get me in and taken care of the same day. what's wrong with your car. They were able to get me in and taken care of the same day. More

Very attentive and detail oriented. Upfront with the assessment and cost and prioritizing work. Very satisfied. Upfront with the assessment and cost and prioritizing work. Very satisfied. More