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Liberty Mazda - Service Center

Hartford, CT

4.8
1,013 Reviews
Call Service Center (860) 240-7406

1,013 Reviews of Liberty Mazda - Service Center

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March 04, 2024

Carrie is very caring; explained the work done on my car and reviewed the cost sheet! More

by Strahdj
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
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Mar 04, 2024 -

Liberty Mazda responded

Thank you for the kind words for our service department! Carrie and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 02, 2024

Carrie was very helpful explaining the maintenance my car needed and helping me schedule that service in a convenient way! More

by LISSA.JOHNSON
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Mar 03, 2024 -

Liberty Mazda responded

Thank you for your very kind review, Lissa. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

March 02, 2024

I came in with a noise and they fixed it and recommended another maintenance service and I had them do it. Car is running great. I'm also able to work connected to the internet at a chair and table in the l More

by MISTYMIST628
Recommend Dealer
Yes
Employees Worked With
Bradley Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Coleman
Report | Print
Mar 03, 2024 -

Liberty Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Mazda!

March 01, 2024

They work with me regarding issues with the vehicle which is now resolved Great experience More

by BROWN7469
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Jul 06, 2024 -

Liberty Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda. We look forward to having you as one of our valued customers for many more years to come!

February 29, 2024

Excellent and efficient service. Friendly staff. They said it would take 90 minutes but I was out the door in 60. More

by Angela.gambaccini
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Feb 29, 2024 -

Liberty Mazda responded

Angela, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carrie met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as a valued customer for many years to come!

February 29, 2024

Very informative and friendly. There is one problem that I haven't had time to address because of appointments. When I got home from There my wife opened passenger door and noticed More

by JGORB
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Feb 29, 2024 -

Liberty Mazda responded

Thank you! Carrie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Mazda.

February 21, 2024

I never met to or talked to Carrie. Someone else checked me in. I never heard from anyone about my car being ready so I called and did not speak to Carrie. I paid in full online and More

by LESLIERAB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Liberty Mazda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Leslie, feel free to contact us at your convenience.

February 21, 2024

It was an Ok experience. She was not very polite. Carrie was mediocre; she lacked politeness and warmth. More

by say_shoaib
Recommend Dealer
No
Employees Worked With
Carrie Hoffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Feb 22, 2024 -

Liberty Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 21, 2024

Very easy, was my first time with service everything went great. Would recommend to anyone More

by sdelucia912
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Fournier
Report | Print
Feb 22, 2024 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. Craig and our team appreciate your business and hope to see you again soon!

February 20, 2024

Carrie was extremely helpful with working with Mazda in the replacement of my head lamp More

by RCAPO1965
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Feb 21, 2024 -

Liberty Mazda responded

Thank you for your very kind review. Carrie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

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