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Liberty Mazda

Hartford, CT

Overview
Employees
Reviews
Vehicles
4.8
1,616 Reviews
As part of the Executive Auto Group, Liberty Mazda gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Liberty Mazda to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to ...
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91 W Service Rd

Hartford, CT

06120

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Showing 1,616 reviews

July 30, 2024

Have purchased two CX5’s from Liberty (2017 &2019). No issues with 2017. 2019 started having problems in 2023 and required complete engine replacement in 2024 with under 50,000 miles. Took too long for More

by THERIZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Secor
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Jul 31, 2024 -

Liberty Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as a valued customer for many years to come!

July 26, 2024

Service Manager Craig Fournier needs to work on better customer service skills and providing accurate time frames for service to customers. More

by awrgrobbelaar
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Fournier
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

Liberty Mazda responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

More
July 11, 2024

I received excellent service, everyone was very knowledgeable, helpful, and friendly. The shuttle service was nice also. More

by tcaron77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alana Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Coleman
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Jul 12, 2024 -

Liberty Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 06, 2024

The 5000 mile check up went well, except that there was a “muddy” footprint on the drivers side floor pads when I picked up the car. More

by Jtsull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2024 -

Liberty Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Mazda!

June 30, 2024

I've been well served by Liberty Mazda. The service department is great. My 2016 Mazda 626 is in perfect condition. Thank you. More

by Larry Price
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Liberty Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Larry, please let us know.

June 25, 2024

Very efficient. No wait. Personable and friendly. Were treated like valued customers throughout the process. More

by AMGIACC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Udi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Liberty Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda. We look forward to having you as one of our valued customers for many more years to come!

June 24, 2024

Excellent service department, I wasn't pressured into any additional services. I liked the video tour that my tech gave me of all the systems he checked. Waiting area was very comfortable, wifi, snacks, More

by BARKERMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Liberty Mazda responded

Thank you so much, Mike, for your kind words, and for taking the time to leave us this wonderful feedback!

June 24, 2024

It’s location is convenient and it’s where I bought my car. I don’t do surveys due to minimum words. More

by LYNN.SCHREINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Liberty Mazda responded

Lynn, Thanks for sharing your thoughts about your experience with Liberty Mazda. Alana and our team appreciate your business and hope to see you again soon!

June 14, 2024

Friendly & helpful staff; quick & easy lease transaction; clean dealership; friendly manager; thorough review of new car information More

by redhed813
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zeon Horsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Sifodaskalakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Jones
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Jun 16, 2024 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

June 13, 2024

It is always a pleasure to deal with the Liberty Mazda service department. Very pleased. More

by BODOWDJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2024 -

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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