Lexus of Winter Park

Good buying experience until I called back with car problem Purchased a CPO from this dealership (Lexus of Orlando). Flew in from Atlanta, GA and drove it back home that same night. The car has a tire vibration Purchased a CPO from this dealership (Lexus of Orlando). Flew in from Atlanta, GA and drove it back home that same night. The car has a tire vibration and the brakes whistle. I called the salesman the very next morning. My local Lexus dealership diagnosed bad rotors and tires. Lexus of Orlando ( Chris Yurocko/Dan Warren ) will not honor my Lexus Of Greenville's diagnostic saying the dealer is lying to me just trying to sell me service. Instead of working this issue with my local dealership they conveniently offer for me to "drive the car 7 hours back to them(in Florida) so they can look at it". The repair quote is $1,700+. A car that I just bought "CPO" from them with less than 21K miles. Clearly the CPO inspection wasn't done correctly. Now the dealership does not want to take responsibility for it. I have owned 3 previous Lexus CPOs. I love Lexus. Never had a single issue of any fashion. These people are unfair and should not be representing the Lexus brand. The whole point of buying a CPO vehicle is to know the car has been inspected and recondition to "just like new". The program is great if you buy from the right dealership. I made the mistake of buying form the wrong dealership. DON'T do the same. Buy somewhere else. More

Lexus' products and services continue to set the bar! World class all the way!!!!! Lyndon Walsh always greets me with a great attitude followed by great service. He is extremely knowledgeable, professiona World class all the way!!!!! Lyndon Walsh always greets me with a great attitude followed by great service. He is extremely knowledgeable, professional, and honest!!!! More

Total Disrespect! Long story short - the sales mgr's as they are called are glorified salemen with out any supervision, and every bad rating has to be true? The ladies Long story short - the sales mgr's as they are called are glorified salemen with out any supervision, and every bad rating has to be true? The ladies on the phone and behind the desk are working to reel in customer's to have their energy wasted by the incompetent sales crew. I dealted with Lisa in internet sales, she was GREAT, Brian Hendricks was great! The sales crew in help!!! I gave them a second chance - Steve was to call me after 2 pm, called at 1:55 pm and left his cell phone number, I called him three times and left messages, went up to dealership twice and left messages with no prevaile. This crew needs sales training from Autonation, which purchased the toyota dealership next store, with the owner - Jimmy Bryan being over 70 there has to be a lack of surpervision over the dealership.. I have a company of 45 employee's, and I can run the dealership better! I will run it for free for 12 months and double the sales and gain more respect in the repair shop that is so needed. The salemen have all the support needed not to fail, but they fail and disrespect everyone they can. Sad, very sad, I went to Lexus of Melbourne and purchased the car with no issues! Every company has complaint's but after three neighbors that drive Lexus and had issues from this dealership - I went to Lexus of Melbourne, as they did! You have to wounder what is going on with management if any????? When I called Lisa to complain she was appalled, she and others can only do so much, after all this dealershp has a full time employee to respond to the bad reviews unlike others. Im sure the dealershoip has good salemen, but after three trips I did not talk to any with great attitudes or professionalism. Good luck Lisa and Brain!! More

Simple and professional car buying experience. Our sales agent Jorge was amazing in helping us select the vehicles that would best fit our needs. We ended up leasing not one but two cars and our sa Our sales agent Jorge was amazing in helping us select the vehicles that would best fit our needs. We ended up leasing not one but two cars and our sales agent made it so easy for us to select our new GS350's and we couldn't be happier! The Sales manger Raymond is a pleasure to work with and the Finance manager Roman is lightening fast making the process a breeze!! More

VICTOR - OUTSTANDING This was our first experience with Victor as our Lexus of Orlando repair representative. He is an outstanding representation of what we have come to This was our first experience with Victor as our Lexus of Orlando repair representative. He is an outstanding representation of what we have come to expect from Lexus of Orlando. When it is time for anything to be done to our Lexus, we will be asking for Victor to work with us. Thank you. Karen and Casimir Szczesniak More

Professionalism Excellent buying process without stress or undue pressure. I was given the time and opportunity to drive and choose the vehicle which best suits toda Excellent buying process without stress or undue pressure. I was given the time and opportunity to drive and choose the vehicle which best suits today's needs. More

This dealership is unbelievable! There is not much more I can say about Lyndon ---the customers took the words from me. As today's kids would say-----Lyndon and Lexus are "the bomb". There is not much more I can say about Lyndon ---the customers took the words from me. As today's kids would say-----Lyndon and Lexus are "the bomb". Thank you for your fine work and royal treatment! More

Lexus of Orlando is Top Notch!! I was planning to buy a 2013 (or 2014) Certified PreOwned Lexus ES350 today. However, after seeing the new ES350's and talking at length with Jorge an I was planning to buy a 2013 (or 2014) Certified PreOwned Lexus ES350 today. However, after seeing the new ES350's and talking at length with Jorge and Omar, I purchased a new 2016. Jorge was my Product Specialist and he was absolutely awesome in answering my questions, showing me everything I needed to know and offering me wonderful and extremely helpful suggestions. I was nervous and he calmed me down. I would highly recommend this dealership as the best around. I'm thrilled with the way I was treated and I car that I bought! "Hi Five" to my buddy Jorge! - Ron More

I am very satisfied with service. I have been Lexus owner since 2001 and I get finest service and treated as one of the MVIP member. I have bought 8 Lexus so far because of their recog I have been Lexus owner since 2001 and I get finest service and treated as one of the MVIP member. I have bought 8 Lexus so far because of their recognition to me as best customer. More

Best dealership experience ever! I have been to many car dealerships! Many top of the line also however the customer at Lexus IS the very best ever! The refreshments are not boring ei I have been to many car dealerships! Many top of the line also however the customer at Lexus IS the very best ever! The refreshments are not boring either! More