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Lexus of Winter Park

Winter Park, FL

3.9
1,362 Reviews

305 North Semoran Blvd

Winter Park, FL

32792

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1,362 Reviews of Lexus of Winter Park

December 29, 2015

She just wanted to go home I walked into her office and she said nothing to me. As we sat in silence I felt very awkward as she processed my paperwork. To break the silence I s More

by Livelove124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 13, 2016 -

Lexus of Winter Park responded

"Mrs. Kingsbury, thank you sincerely for giving me the opportunity to review your concerns regarding your interaction with our Service Advisor during the recent servicing of your Lexus. As per our conversation, we are very disappointed to hear that you did not receive our "World Class Service" that you have become accustomed to over the years as a long term patron with us. The description you presented has been reviewed directly with our Service Advisor along with coaching and mentoring to enhance future contacts with our Guests. The Service Advisor also extends her personal regrets that you were left with this negative impression. We are confident that the steps we have taken today and our goodwill gestures that I confirmed with you personally emphasize how valued you and Mr. Kingsbury are to us. Warm regards, Rachel Webb Guest Relations Director Lexus of Orlando 245 Driggs Dr. Winter Park, FL 32792 800-317-3641 407-672-1402 Fax RWebb@lexusoforlando.com http://www.lexusoforlando.com "

December 28, 2015

Lyndon Walsh Lyndon has been very curtious, knowledgeable and trustworthy. He is always have been very helpful the last few years I dealt with him. Biggest complim More

by ssnazari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndon Walsh
Dec 29, 2015 -

Lexus of Winter Park responded

Thank you for your awesome review! I'm very happy to hear that Lyndon has been a great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

December 23, 2015

annual oil change and complete check up...for my 10k service thank you for good service at Lexus of Orlando....I have not been back since I sold myLS400....... Now, I am back with my new ES350 which purchases More

by esnow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Tijerina
Dec 29, 2015 -

Lexus of Winter Park responded

Thank you for your wonderful review! I'm very happy to hear that William helped to make your recent service visit so positive. We are happy to have you back! We strive to provide World Class customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

December 22, 2015

LYNDON YOU ARE THE BEST! I would like to thank all of the service personnel at Lexus and especially Lyndon for all the special attention to detail and making sure that everyth More

by Myra RX350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndon Walsh
Dec 29, 2015 -

Lexus of Winter Park responded

Thanks for your awesome review! I'm very happy to hear that Lyndon and the service team have been such a great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

December 22, 2015

Top Notch Comfortable Services I have been dealing with Lyndon for over 8 years bringing my RX 350 for services. Every single visit, I have been welcomed and listened to by the "sam More

by Tharwat Hannadawod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndon Walsh
Dec 29, 2015 -

Lexus of Winter Park responded

On behalf us all of us at Lexus of Orlando, I would like to thank you for sharing your top notch review about your service experience over the years. It is wonderful to hear Lyndon has made the eight years with us excellent. We are very proud to have him on our team. Thank you for your loyal business and we look very forward to serving you again. Best, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

December 22, 2015

Excellent service! I am a delighted customer with the Lyndon's professional service and care!!! Keep up the excellent service! Lyndon always keep me abreast on the pro More

by Oscar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndon Walsh
Dec 29, 2015 -

Lexus of Winter Park responded

Thank you very much for your kind review! I am extremely happy to hear that Lyndon has provided you with his professional and well-informed customer service. We do our best to ensure nothing but a positive experience for our customers and I am glad to hear that was what you received. We look very forward to seeing you again in the future! Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

December 21, 2015

Honest and Trustworthy Lyndon has been my service advisor thru 2 Vehicles. He has always been up front and honest with any repairs that I might need. There have been issues More

by Franc
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndon Walsh
Jan 04, 2016 -

Lexus of Winter Park responded

Thank you for this wonderful feedback, Franc. The Service Team is a great way example of the professional service that we at Lexus of Orlando strive to provide all our customers. It is delightful to hear that Lyndon has made your service visits so pleasant through care of both vehicles. We are honored to have you as a loyal customer and look forward to serving you again. Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

December 17, 2015

Always exceeding expectations! I have had my Lexus IS 250 for over a year now and every single time I visit this dealership for service, it's like I'm stepping onto a red carpet. Th More

by Jacky0585
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Archbald
Jan 04, 2016 -

Lexus of Winter Park responded

Thanks for your awesome review! I'm very happy to hear that Nicholas and the team provide you with World Class Service. He takes pride in his customer service and always makes sure the customer knows all the options and information. All of us at Lexus of Orlando await your return. Please let us know how we may be able to help next! Best, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

December 15, 2015

Perfect ! Lyndon Walsh is a very special person who represents perfection in the world of automobiles. He attends to your needs in such a professional manner n More

by Larpat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Webb, Lyndon Walsh
Dec 29, 2015 -

Lexus of Winter Park responded

Thank you for leaving this remarkable feedback and taking the time to share your thoughts with us. Lyndon is dedicated to our customers and it important to him to keep you well informed and ensure you drive away happy customers! We are honored to have you as a loyal customer for so many years and look very forward to serving you again. Best, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

December 12, 2015

Service over & bryond my expectations by Victor Victor treated me with upmost respect even after I had a complaint with the mechanics They subsequently picked up my car & left me a new loaner while More

by mike1025
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Oquendo
Dec 29, 2015 -

Lexus of Winter Park responded

Thank you for taking time to share your amazing experience with us, Michael! I am pleased to hear that Victor was there to take care of you and that he did an amazing job of turning a stressful situation around for you. Thank you for your loyal business and we look forward to serving you again! Best, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

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