Lexus of Winter Park

Travis is the BEST! Travis, from the moment we walked into the Dealership until we left with our new car, was the best Product Specialist we have encountered. We had Ka Travis, from the moment we walked into the Dealership until we left with our new car, was the best Product Specialist we have encountered. We had Kat Bailey last time and she set the standard for Product Specialists. Travis went above that. He made, what we consider a necessary evil--buying a new car, into ALMOST a pleasant experience. Everette was also very good. Raymond was our nemesis and Gordon was---well Gordon. Another reason for Travis's high grades is he is still helping us. We don't think Raymond and/or Gordon couldn't pick up us out in a line up if their next sale depended upon it. More

Excellent service I recently purchased a used car from this dealership. Best car buying experience I have ever had!!! The whole process took and hour and a half, and th I recently purchased a used car from this dealership. Best car buying experience I have ever had!!! The whole process took and hour and a half, and that includes 30 minutes of test driving. Alvin, Omar and Everet could not have been more efficient and accommodating. Will defenitely return to this place in the future!!! More

Service review Service was great! The job was done on time and the staff is friendly and helpful. I would definitely recommend them. Thanks for the loaner-a big hel Service was great! The job was done on time and the staff is friendly and helpful. I would definitely recommend them. Thanks for the loaner-a big help! More

Lexis schedule service Very profession dealership. I was very early that morning and the team was most accommodating. A pleasure and terrific experience. Clearly Victor is Very profession dealership. I was very early that morning and the team was most accommodating. A pleasure and terrific experience. Clearly Victor is well trained and enthusiastic about providing excellent vehicle & customer service. More

Consistenly Excellent Sales & Service How many readers of this review can rave about their satisfaction with a car dealership? Not many I suspect. Well after a most disappointing experienc How many readers of this review can rave about their satisfaction with a car dealership? Not many I suspect. Well after a most disappointing experience with a top-of-the-line competitor vehicle and poor dealer service, we switched to Lexus a few years ago. We have now purchased four new vehicles from Lexus of Orlando. Our most recent experience took place last evening when my wife and I drove happily away from the dealership in our new 2016 RX. Our sales experience actually got underway when I initially spoke with salesperson Charles Ream via telephone. Mr. Ream appeared quite knowledgeable and spent a good deal of time providing me with information and emails regarding inventory on hand. His input was most helpful and it became obvious that this dealership most likely had the SUV that we were most interested in. Shortly after that conversation, my wife and I drove 70 miles to the dealership to see one particular vehicle that Charles Ream had discussed and emailed information. Upon arrival we went for a test drive and along-the-way, we learned about a number of the SUV’s latest features. Yes, we were impressed! So much so, that we purchased the vehicle after a polite and fair negotiation with newly promoted sales manager, Sean Mullins. Yes, while these "players" were unfamiliar to us, perhaps one of the very best complements we can say about this dealership is that over the years we have found their staff from the Customer Service Director to Sales and Service to always be truly consistent and most caring. Even after the sale was closed, Charles Ream spent a good amount of time thoroughly going through those options that we were least familiar. Oh yes, as dinner time had passed while we waited for finalization of the sale and vehicle prepping, Mr. Ream went out and bought us a nice pizza to eat while we waited. Those little things make a very nice touch, especially considering it was getting late and we still had a long drive home in our new RX. Prior to us leaving, Charles Ream also gave us his cell phone number...just in case we had questions later. Dealers can flood the airwaves and media with their claims of great prices and service. However, if you are looking for an extremely dependable vehicle, and positive consistency in both sales and services, the Lexus of Orlando dealership has it all together with their highly professional and winning team! More