Lexus of Winter Park

Oil Change 100% Satisfy with the service! Professional staff, take care the customer! A+! Fast service! They take care all my needs and ask all my questions! 100% Satisfy with the service! Professional staff, take care the customer! A+! Fast service! They take care all my needs and ask all my questions! More

Your service is awesome!! Your service was great. Because you dealt with the request from me quickly and kindness. I was glad that my car is getting better. Thank you ve Your service was great. Because you dealt with the request from me quickly and kindness. I was glad that my car is getting better. Thank you very much. More

My First Experience with Lyndon Walsh Would just like to take this time to give a "Big Thumbs Up" for Mr. Lyndon Walsh. Mr. Walsh has great Customer Service skills, is very knowledgeable Would just like to take this time to give a "Big Thumbs Up" for Mr. Lyndon Walsh. Mr. Walsh has great Customer Service skills, is very knowledgeable in many aspects of the Lexus Vehicle Fleet, and is honest and keeps you informed of your service along the way (progress, cost, recommendations). Highly Recommend Lyndon !! He is a great asset to your Service department Mr. Howard Keyser. Thank You!! Andy B. P.S. - Thank You for the loaner also !! More

Excellent Customer Service Lyndon Walsh is an awesome exceptional service agent who exemplifies excellent customer service skills . I never dread bringing my vehicles in for ser Lyndon Walsh is an awesome exceptional service agent who exemplifies excellent customer service skills . I never dread bringing my vehicles in for service and only bring it in when he is working. More

Lyndon Walsh and Team, you guys are amazing! I am taking this opportunity to write that Lexus of Winter Park is a great facility with wonderful people. You guys are always available for help. The I am taking this opportunity to write that Lexus of Winter Park is a great facility with wonderful people. You guys are always available for help. The was you honor your customers is unique. I am so grateful to you for all your services. Lyndon Walsh, you and your team did a great job. I will always recommend your facility to my colleagues and friends. More

No help and doesn't care After 3 years of phone calls to this person in regard to a Lexus dash replacement notification, I decided to go in and personally speak to Kevin. He After 3 years of phone calls to this person in regard to a Lexus dash replacement notification, I decided to go in and personally speak to Kevin. He told me I should just "trade it in for a new one", at which time I'm sure they would miraculously have one available to put on the car to resell. Tracy was no help either. I called another dealer and they got me right in and replaced my dash! I will make sure to warn all my friends to avoid this dealership! More

Relaxed, no pressure. While a vehicle was not purchased at this time, the whole experience with Sergio and the dealership was better than expected. Test drive and numbers While a vehicle was not purchased at this time, the whole experience with Sergio and the dealership was better than expected. Test drive and numbers discussion was as low pressure as one could get. Atmosphere was relaxed and Sergio was polite and punctual with info. Not once did we feel pressured or like we were wasting our time 'haggling'. Based on this experience I would recommend this dealership and Sergio to anyone. More

Complex door lock problem resolved expertly by Dominic. Our rear door, driver's side, would not lock. A frustrating computer problem delayed delivery of the necessary parts. Dominic was "on it" and kept u Our rear door, driver's side, would not lock. A frustrating computer problem delayed delivery of the necessary parts. Dominic was "on it" and kept us informed and successfully completed the work. He is excellent. More

Great service Great service! Dominic provided information tailored to my car and historical context to the make and model. I will be back for routine maintenance on Great service! Dominic provided information tailored to my car and historical context to the make and model. I will be back for routine maintenance on the car. Thank you. More

Poor communication I visited the service center on 11/7/2017 for routine maintenance. During that appointment I was advised by service advisor of additional service nee I visited the service center on 11/7/2017 for routine maintenance. During that appointment I was advised by service advisor of additional service needed, which only included an alignment. On Sunday 11/19/2017 my battery failed, so I called them the following day 11/20/2017 to schedule an appointment. I was given an appointment for 11/28/2017. Once I arrived I was informed that my 2014 which has only 38k miles is no longer covered under warranty and that I would need to pay out of pocket for the battery. Despite just being at the service appointment on 11/7/2017 no one informed me of the battery fault nor did the service advisor express to me that I was in days of no longer having coverage. The moral of the story is don’t depend on the dealership to be your advocate, study your own warranty and coverages and don’t depend on them to properly inspect your car. As you can see, I was not informed that my battery was failing or near an age where it needed to be replaced while it was still under warranty. Yet, they made recommendations about a service that I would have had to pay for out of pocket at that visit. It’s a business and they’re gonna put their bottom line first, so again, be dillegent and be your own best advocate. More