Lexus of Winter Park

My Dealer of Choice There are several Lexus dealerships in the area but I always purchase from Lexus of Winter Park. Kenny has been my consultant for most of my purchase There are several Lexus dealerships in the area but I always purchase from Lexus of Winter Park. Kenny has been my consultant for most of my purchases since 2008. For my last purchase I worked with Pan. Both were courteous and professional. Omar has been the sales manager throughout and has always struck the perfect balance between great pricing for me and the dealership. I highly recommend Lexus of Winter Park. More

Never answers u calls or emails Before u buy a leased vehicle from them beware of going over mileage and wanting to buy u car....I was trying to buy for over a month ...gave me the p Before u buy a leased vehicle from them beware of going over mileage and wanting to buy u car....I was trying to buy for over a month ...gave me the payment then went in and they stated need 6000 down...after driving 2 1/2 hours....told him I have an email that stated zero down...financial mgr had already left..general mgr would not meet with me...then stated in an email to Mr Froberg I would purchase vehicle with the 6000 down...called no response after another week and half I traded car in at Huston Cadillac ...where they talk to you... More

Employee of the year! I had the best experience at a dealership ever and it was all thanks to Mr. Sergio Fernandez. I was so lucky to be paired with the best sales rep Lexu I had the best experience at a dealership ever and it was all thanks to Mr. Sergio Fernandez. I was so lucky to be paired with the best sales rep Lexus had to offer! He helped me find the perfect car and it was better than the original car I went to look for. He was not like a salesman he was a friend! He got me the deal of a lifetime and I’m so thankful! I had some good experiences and some bad but this one was above and beyond what I expected to receive. If I ever need another vehicle I will call Sergio! He was the best specialist I ever had and I thank him for his service! He should win employee of the year due to his hard work and knowledge with good understanding of people and his good nature! Thanks again Sergio! More

A great place! My salesman Charles was extremely helpful in getting me the car I wanted. The process was quick and, thanks to all the dealership employees, easy to u My salesman Charles was extremely helpful in getting me the car I wanted. The process was quick and, thanks to all the dealership employees, easy to understand. So glad I could get my car from Lexus of Winter Park! More

Excellent Customer Service! They were so kind and very patient! Charles and Kenny helped me find my dream car. I am a nurse that has always wanted a Lexus and today my wish came They were so kind and very patient! Charles and Kenny helped me find my dream car. I am a nurse that has always wanted a Lexus and today my wish came true! Thank you for doing such a good job. Many blessings More

Lack of Response from the Sales Team Purchased a 2016 GS350 F Sport from the dealership. The car was missing cub holder insert in the front panel. Been calling the dealership for two we Purchased a 2016 GS350 F Sport from the dealership. The car was missing cub holder insert in the front panel. Been calling the dealership for two weeks to ask for the part, but have been getting the run around from the Sales Manager (of all people). Treatment is nice when you walk in the door, but be careful after you walk out, they will be avoiding constantly. More

Disheartened and Disappointed Disheartened and disappointed .After using the Lexus service department for the last three years and purposely selecting this Lexus dealership for my Disheartened and disappointed .After using the Lexus service department for the last three years and purposely selecting this Lexus dealership for my most recent car purchase I found out today they are not as special or Lexus as I thought. When buying a car from them the individual completing the paperwork wrote the incorrect address. He/She used a 6 instead 8 in the street address. A week after purchasing the car I was issued a Pay by Plate invoice by epass. Because the address was entered incorrectly by the dealership and now associated with the registration I never received the invoices and subsequent citation for non-payment. The total payment to Orange County Court is now $146.00. When I discovered all of this and determined the root of the issue was Lexus of Winter Park I generally expected a Lexus like response. In the past, if something was even a little out of wack the dealership jumped to help immediately. But this time the dealership informed me that in the fine print of the contract it notes the buyer of the vehicle is responsible for all information on the contract and they would not reimburse me for their mistake. I don't doubt the fine print argument from the dealership but I was disheartened and disappointed this particular dealership would take this stance. Walmart? Yes. Buy Here Pay Here dealer? Yes. Lexus of Winter Park? Turns out yes. At it's core it is a car dealership like any other. Shady and unwilling to take responsibility for their error. More

Crooks The worst service department in the world. Don't ever take your car here unless you like being robbed without lube. Treated my family like garbage The worst service department in the world. Don't ever take your car here unless you like being robbed without lube. Treated my family like garbage More

Best car buying experience we’ve experienced Everything about buying this Lexus from the first phone call to picking up the purchased car was a pleasant easy going experience. We had put off buyi Everything about buying this Lexus from the first phone call to picking up the purchased car was a pleasant easy going experience. We had put off buying a new car because we didn’t want to deal with the process as we had always experienced in the past at other dealerships so this was a lovely surprise. Charles Ream was our salesman and he was exceptional in every way. When we went back to pick up the car after some extra packages were installed Charles went over the entire car explaining everything patiently in detail. He was very amiable, friendly and knowledgeable including accessible for questions. We would definitely recommend Charles Ream and Lexus of Winter Park. More