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Lexus of Winter Park
Winter Park, FL
1,358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,358 Reviews of Lexus of Winter Park
March 15, 2012
I received excellent service from Dominic yesterday. I appreciate the fact that he goes above and beyond what I would normally expect from a dealership. It takes me almost an hour and a half to get to the appreciate the fact that he goes above and beyond what I would normally expect from a dealership. It takes me almost an hour and a half to get to the Lexus dealership but I definitely look forward to the experience that I receive from Dominic and the Lexus staff. I would gladly recommend this Lexus dealership to anyone looking for great service. More
by Anchen77
Employees Worked With
Dominic Crocetta
Helpful March 15, 2012
Manny goes over and above anything I would ever expect. He is exceptional. My most recent visit is only one example of his dedication to his customers. I had a major issue with my car and Manny realized He is exceptional. My most recent visit is only one example of his dedication to his customers. I had a major issue with my car and Manny realized that my expended warranty had expired. He did everything possible to help minimize my expense even going to Lexus to try to get me a "good customer discount". I could not believe how much of an advocate he was for me. He didn't have to do it, but he did. I have worked with Manny for the last 3 years. I have always found him to helpful and courteous, but this time he went over and above all of my expectations. I would recommend him to everyone, in fact, when someone I know buys a Lexus, I tell them to make sure they use Manny as their Service Consultant. Thank you Manny. You are wonderful. Lexus of Orlando is very lucky to have an individual like you representing them. It makes me want to come back over and over and be loyal to Lexus for all my service needs. More
by scutblak
March 12, 2012
I stopped by today for oil change to my IS350, at the same time I wanted to test drive the new 2013 GS350.. I will not mention names but my experience was very unpleasant..The car salesman was using (pre same time I wanted to test drive the new 2013 GS350.. I will not mention names but my experience was very unpleasant..The car salesman was using (pressure sales tactics), something I can not tolerate and never expected from LEXUS dealer. At the end the salesman insisted that I go inside the dealership to get my information... I did... when he asked for my driver license.. I told him I have to go... instead he went and got me someone else to hassle me to buy a car..That was xxxxxxxx...LEXUS of Orlando needs to know they lost me as a customer. I hate pressure sale, I expect to see that in chevy dealer not Lexus. kha1831@yahoo.com More
by kha1831
Employees Worked With
Robert
March 11, 2012
In my many years of auto ownership from Lexus', Chrysler, Cadillac, Toyota and Chevrolet, Lyndon Walsh is by far the best service representative I have ever had in terms of friendliness, knowledge of product Cadillac, Toyota and Chevrolet, Lyndon Walsh is by far the best service representative I have ever had in terms of friendliness, knowledge of product, followup and information provided. Kudos to him. This is unsolicited. Robert Honohan The Villages, Fl. The Service experience at Lexus of Orlando is always very satisfactory More
by eandbhonohan
Employees Worked With
Lyndon Walsh, Lyndon Walsh
March 10, 2012
Dominic is the best service person I have ever met. He is professional in every sense of the word. He listens, identifies your concern and has worked with his master tech Ric to resolve every issue year a is professional in every sense of the word. He listens, identifies your concern and has worked with his master tech Ric to resolve every issue year after year. I actually look forward to seeing him. He makes you want to tell others about what a great experience you have at Lexus of Orlando. He truly builds a relationship that goes beyond just fixing the car. He lets you know he really cares about you and the automobile. He and Ric are the best. John Boaz More
by John Boaz
Employees Worked With
Dominic, Dominic Crocetta
March 08, 2012
I have made three trips to Lexus of Orlando, the first two were merely inquiries and today was to sincerely consider a purchase. I met with Dion who was very nice and easy to work with, made the experienc two were merely inquiries and today was to sincerely consider a purchase. I met with Dion who was very nice and easy to work with, made the experience much better than the first two trips. Mr Dion was the first person to introduce me to the service dept. and show me the amenities of the dealership. I was truly grateful for his time to do this. After discovering a few not so good details on the nearly three year old IS250, such as tire pressure lights, unsecured engine covers, and uneven tire wear, Mr Dion assured me these imperfections would be taken care of. I obliged and proceeded to see figures. The price of the car was good, or else I would not have taken the time to drive from Sanford to see it(the aforementioned defects coming to mind). The problem lay with the trade values. As consumers, we all are familiar with how to properly evaluate our own cars before an appraisal, but nothing prepared me for $4000 less than KBB, NADA, and even a couple thousand less than other dealer appraisals. The only advice I was given was to sell my car to Carmax. Great advice, but thats not customer service and its not going to get you a deal on a far from perfect "Certified" used car. More
by ckelly24
Employees Worked With
Dion
February 22, 2012
We came to this dealership from Melbourne, on the recommendation of another satisfied Lexus of Orlando customer. We were taken excellent care of by Mr. Jorge Laucerica, product specialist, who really recommendation of another satisfied Lexus of Orlando customer. We were taken excellent care of by Mr. Jorge Laucerica, product specialist, who really knew the product and truly cared about serving his customer. The pricing game was very straightforward,cordial and professional, thanks to Mr. Dan Warren and completed with Mr. Steve Wofford. Mr. Laucerica showed us our vehicle and spent an extraordinary amount of personal time and attention to details to make sure we were familiar with the many features, and followed through with courtesy calls afterward. The few items to be taken care of were handled with great professionalism by Mr. Francisco Gonzalez (one of the best service reps I've dealt with), Mr. Howard Keyser and Ms. Rachel Ward. This team went to great lengths to make our experience of owning our 2011 RX350 truly "world class". They have earned our highest recommendation for a great product, service and delivery. Jeff and Eunice Search W. Melbourne, FL More
by GlockRocket34
Employees Worked With
George Laucerica, Francisco Gonzalez, Howard Keyser, Rachel Webb, Dan Warren, Steve Wofford, Rachel Webb, Howard Keyser, Jose Huertas, Jorge Laucirica
February 22, 2012
We had an excellent experience with Lexus of Orlando. From the time Greg Briguera came out and introduced himself to us Saturday morning until we left with our new Lexus late Sunday evening we never felt From the time Greg Briguera came out and introduced himself to us Saturday morning until we left with our new Lexus late Sunday evening we never felt pressured or deceived. Our needs/wants were listened to and we feel that every effort possible was made to please us. We have had extremely bad car buying experiences in the past and we are so, so impressed with how Lexus of Orlando operates. More
by bcdzur85
Employees Worked With
Greg Briguera, Steve Wofford
February 21, 2012
My experience with Doug Chan was more than outstanding. He was extremely thorough and polite. He was so professional using my name rather than "Sweetie"~~"Dear"~~etc. Today (2/21/12) Doug called to inqu He was extremely thorough and polite. He was so professional using my name rather than "Sweetie"~~"Dear"~~etc. Today (2/21/12) Doug called to inquire whether or not I had further questions or needed assistance with any of the described-in-detail features. Since last Thursday's drive back to Port Orange, have driven the car once--six miles (round trip to Publix). As I do more driving, may have questions. At this point in time, after his detailed instructions and explanations of the features . . . doing okay. Doug Chan could not have provided a higher level of excellence during this transaction. Again, he was extraordinarily professional and respestful. In a nutshell, Doug Chan is the best!! More
by MAB914
Employees Worked With
Doug Chan
February 21, 2012
Dominic did a super job today taking care of my car and sending me off feeling safe. I think his service was just what he would do if I was his grandmother! sending me off feeling safe. I think his service was just what he would do if I was his grandmother! More
by Danee
Employees Worked With
Dominic Conchetta, Dominic Crocetta
