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Lexus of Wesley Chapel - Service Center
Wesley Chapel, FL
579 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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579 Reviews of Lexus of Wesley Chapel - Service Center
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September 22, 2023
Really had a five-star experience at Wesley Chapel Lexus and my salesman Franceoa Soliman. Really surprised at how quick we were able to complete the purchase and I got to drive my new car home! (I did not and my salesman Franceoa Soliman. Really surprised at how quick we were able to complete the purchase and I got to drive my new car home! (I did not lie when I told my wife I was taking the old car in for service and tire rotation!!) More
by Phoenix22
Employees Worked With
July 11, 2023
In for service an hour early at 11 am. Told to wait in seating area and a service tech would be with me in a few minutes. At 2 pm, still waiting for service tech. and my loaner. Car in for Told to wait in seating area and a service tech would be with me in a few minutes. At 2 pm, still waiting for service tech. and my loaner. Car in for mud flap install and paint touch up.. Finally a person noticed that I was waiting and asked me what I was there for. Explained, and had loaner 30 minutes later. End result, paint touch up was worse than not having it done at all, and mudflaps have screw sticking out. Not a good way to treat a new customer on their first service visit. More
by Mike D.
Employees Worked With
June 25, 2023
Charles is amazing! He is a one of a kind genuine person! He provides an experience like no other. I've bought many cars in the past from many dealerships, and here at L He is a one of a kind genuine person! He provides an experience like no other. I've bought many cars in the past from many dealerships, and here at Lexus of Wesley Chapel, they truly, well Charles, makes you feel like family. He goes above and beyond in literally all aspects of the car buying experience, paperwork experience (which everyone hates) and the congratulatory experience at the end of your journey before driving off the lot. I won't be shopping anywhere else. Matter of fact I've now bought 2 cars from Charles all under 30 months time, and 2 for a family member. I can't speak for the rest of the sales men and women but this dealership and Charles goes above and beyond your expectations! Definitely recommend them. More
by Simon1640
June 10, 2023
The sales part is fine. But the service area doesn't follow instructions from the customer with regard to car washes. I have been going on every Saturday morning for months. But the service area doesn't follow instructions from the customer with regard to car washes. I have been going on every Saturday morning for months. I give the same simple instructions. Take my car through the car wash. Do not stop at the drying bay. Bring it right back soaking wet. I like to dry it myself. I also tell them not to touch any controls. Many times they stop at the bay after I told them not to.. Many times they mess with my controls. The workers in the bay are on their phones instead of working promptly, while leaving car engines on. Gas is expensive. They should change car wash policies and allow customers to drive their own cars through the car wash. More
by Rosasr20
Employees Worked With
Car Wash workers/detail
May 24, 2023
I trust the service department and am totally impressed with their honesty and integrity- great job. Took my car in thinking I needed major work because local car chain told me I needed front and rear bal with their honesty and integrity- great job. Took my car in thinking I needed major work because local car chain told me I needed front and rear ball joints Lexus found that I did not so I will only service my car here in the future. Lexus does not Upsell their service- I trust them completely. Growing up I was always under the impression to avoid dealer service because it was too expensive and they will always find something wrong - well, that myth is not true about Lexus of Wesley chapel. They are honest, dependable and have good prices on their service fees. Totally recommend them ! More
by angela_lutz
May 17, 2023
I had an appointment for a minor service & got a multi point inspection with the service. This inspection recommended $3,300 in repairs that were unnecessary. I will not go back to this dealer. point inspection with the service. This inspection recommended $3,300 in repairs that were unnecessary. I will not go back to this dealer. More
by frogsnestvt
Employees Worked With
April 18, 2023
Our 2nd RX350. We were invited to a New Owners breakfast and presentation. Breakfast was very good, but the presentation of the vehicles safety and driver assista We were invited to a New Owners breakfast and presentation. Breakfast was very good, but the presentation of the vehicles safety and driver assistance features was very very informative. Tiffany is extremely knowledgeable about the car's systems, Dealership associates are always trying to make sure you are informed of status of your vehicle and always willing to be of assistance with any matter. More
by jfavio46
March 20, 2023
Great customer service! The best lil cafe in all of the Lexus dealers in central Florida! Lexus for life ! The best lil cafe in all of the Lexus dealers in central Florida! Lexus for life ! More
by Danibell71
Employees Worked With
January 02, 2023
I’m a 84 yo widow that had my 2016 RX350 towed to this dealership for repairs. I was told it would be over $7500 for repairs. I had the car removed to a Toyota deal ship and the repairs were $230.00. They dealership for repairs. I was told it would be over $7500 for repairs. I had the car removed to a Toyota deal ship and the repairs were $230.00. They said the car wasn’t drivable….it was backed off the tow truck and driven to the parking lot at the Toyota dealership. The car has now been driven over 250 miles and is running fine. I find this appalling and had I not had a good support system, and good advice..ie…get that car out of there, I would have had to pay . How many other widows have had this experience. Shameful! More
by Badleax60
Employees Worked With
November 23, 2022
They have the best customer service all around, including the service center. Bobby King is one of the best car service advisors. He is attentive, respectable, fair and keeps his word. Wesley Chapel of Lexus the service center. Bobby King is one of the best car service advisors. He is attentive, respectable, fair and keeps his word. Wesley Chapel of Lexus is the best!!! More
by Sandy
Employees Worked With
