Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Lexus of Wesley Chapel - Service Center
Wesley Chapel, FL
575 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
575 Reviews of Lexus of Wesley Chapel - Service Center
Sort by
May 24, 2023
I trust the service department and am totally impressed with their honesty and integrity- great job. Took my car in thinking I needed major work because local car chain told me I needed front and rear bal with their honesty and integrity- great job. Took my car in thinking I needed major work because local car chain told me I needed front and rear ball joints Lexus found that I did not so I will only service my car here in the future. Lexus does not Upsell their service- I trust them completely. Growing up I was always under the impression to avoid dealer service because it was too expensive and they will always find something wrong - well, that myth is not true about Lexus of Wesley chapel. They are honest, dependable and have good prices on their service fees. Totally recommend them ! More
by angela_lutz
May 17, 2023
I had an appointment for a minor service & got a multi point inspection with the service. This inspection recommended $3,300 in repairs that were unnecessary. I will not go back to this dealer. point inspection with the service. This inspection recommended $3,300 in repairs that were unnecessary. I will not go back to this dealer. More
by frogsnestvt
Employees Worked With
April 18, 2023
Our 2nd RX350. We were invited to a New Owners breakfast and presentation. Breakfast was very good, but the presentation of the vehicles safety and driver assista We were invited to a New Owners breakfast and presentation. Breakfast was very good, but the presentation of the vehicles safety and driver assistance features was very very informative. Tiffany is extremely knowledgeable about the car's systems, Dealership associates are always trying to make sure you are informed of status of your vehicle and always willing to be of assistance with any matter. More
by jfavio46
March 20, 2023
Great customer service! The best lil cafe in all of the Lexus dealers in central Florida! Lexus for life ! The best lil cafe in all of the Lexus dealers in central Florida! Lexus for life ! More
by Danibell71
Employees Worked With
January 02, 2023
I’m a 84 yo widow that had my 2016 RX350 towed to this dealership for repairs. I was told it would be over $7500 for repairs. I had the car removed to a Toyota deal ship and the repairs were $230.00. They dealership for repairs. I was told it would be over $7500 for repairs. I had the car removed to a Toyota deal ship and the repairs were $230.00. They said the car wasn’t drivable….it was backed off the tow truck and driven to the parking lot at the Toyota dealership. The car has now been driven over 250 miles and is running fine. I find this appalling and had I not had a good support system, and good advice..ie…get that car out of there, I would have had to pay . How many other widows have had this experience. Shameful! More
by Badleax60
Employees Worked With
November 23, 2022
They have the best customer service all around, including the service center. Bobby King is one of the best car service advisors. He is attentive, respectable, fair and keeps his word. Wesley Chapel of Lexus the service center. Bobby King is one of the best car service advisors. He is attentive, respectable, fair and keeps his word. Wesley Chapel of Lexus is the best!!! More
by Sandy
Employees Worked With
November 22, 2022
Wry knowledgeable and super helpful—a pleasure to work with! Great representative for the dealership! with! Great representative for the dealership! More
by Richard
Employees Worked With
Other Employees :
Charles Calise is the best there is!!!
November 22, 2022
Very upset with yesterday’s service. Paint chip on hood, scheduled, was not done. Must return. Another 100 miles. Your bad. Not happy at all. Recommending is marginal right now. More Paint chip on hood, scheduled, was not done. Must return. Another 100 miles. Your bad. Not happy at all. Recommending is marginal right now. More time and money due to your staff incompetence. More
by Gerard.Morrissette 2
October 20, 2022
Very helpful, professional, considerate, kind and caring, from first contact pulling in the garage for service to pulling out of the dealership with a brand new car. We couldn’t have asked for an easier pro from first contact pulling in the garage for service to pulling out of the dealership with a brand new car. We couldn’t have asked for an easier process after disappointing news about our car. Kudos to Lexus of Wesley Chapel! More
by montford06
September 27, 2022
I had a very good experience at the dealership. Everyone was pleasant and I felt like they wanted me to be a long lasting customer. Everyone was pleasant and I felt like they wanted me to be a long lasting customer. More
by Rklinerk
Employees Worked With
