Anna Carlson

MY LEXUS OF WESLEY CHAPEL JOURNEY. I would like to thank Mr. Randy Newbold(General Manager) for taking the time from his busy schedule to address the issue that I had a posted earli I would like to thank Mr. Randy Newbold(General Manager) for taking the time from his busy schedule to address the issue that I had a posted earlier AGAINST Lexus of Wesley Chapel. Mr. Randy Newbold (General Manager) of Lexus of Wesley Chapel was not aware of the situation until I requested an audience with him (Mr.Randy Newbold), where we discussed the above specified. To my surprise after he (Mr. Randy Newbold, General Manager) read the negative review that I posted on Facebook, Mr. Randy Newbold (General Manager) in a cool and collective manner he requested his General Sales Manager (Rex Hastings) to join our conversation and inquire further about my situation. After a lengthy conversation with Mr Randy Newbold, and his General Sales Manager (Rex Hastings) I realized that there had been a misunderstanding ON MY BEHALF ("NOT ON LEXUS OF WESLEY CHAPEL'S BEHALF") of what had transpired in the transections of the week's prior. I would like to apologize to Lexus of Wesley Chapel for my misunderstanding, and of course for posting such a detrimental negative review on Facebook and the other platforms which I am currently correcting by posting this story. I am proud to tell the audience that are taking their time to read this, that I was able to drive out of Lexus of Wesley Chapel with a 2020 Lexus ES 350 in perfectly good condition, which I must admit after the ruckus that I had created in the negative review of Lexus of Wesley Chapel, to be honest I did not deserve to currently possess due to the fact that by my understanding I could have devastated the fantastic image that belongs to Lexus of Wesley Chapel, I truly apologize and would like for the audience to forgive me for my blunder. I feel that after posting such a negative review of Lexus of Wesley Chapel that I did not deserve the cordial handling that I received from the staff at Lexus of Wesley Chapel, but by the grace of God, and in spite of myself, the staff of Wesley Chapel helped me obtained the automobile that I now have, which my family and I were in dire need of in order for us to conduct our daily routines with piece of mind, THANK YOU LEXUS OF WESLEY CHAPEL FOR THE TRUE EXAMPLE OF GRACE THAT YOU HAVE BESTOWED UPON ME. Last and foremost I would like to thank Mr. MARTE DEZIRAE(Lexus Client Care) for doing such a phenomenal job by getting me approve from one of their financial banks in order for me to receive the 2020 Lexus ES 350 that I desired. Mr. Marte Dezirae(Lexus Client Care) definitely went through a long period of tedious attempts to have me financially approved, but at the end Mr. Marte Dezirae finally achieved his goal and I was able to drive out of Lexus of Wesley Chapel with a 2020 Lexus ES 350. Note: If you ever feel that there is no other option for you to drive out of Lexus of Wesley Chapel with a new or used car, Mr.Marte Dezirae (Lexus Client Care) along with the General Manager (Mr. Randy Newbold),and I pray that I do not get in any trouble with Mr. Randy Newbold for putting him on the spot. Respectfully submitted: Arturo Ortiz Ayala. 6/7/2026 More

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I wanted to try and get the new LS500 Heritage and spoke with Johnny Millaway. He explained how the process worked and he would try to get me one. Johnny called me a week later and told me Lexus accepted t with Johnny Millaway. He explained how the process worked and he would try to get me one. Johnny called me a week later and told me Lexus accepted the request and would be building me one. He kept in touch with me with any updates and was incredible during the whole process. Johnny made it a great experience buying a vehicle. He was very personable and professional. I would definitely recommend him if you're looking to buy a Lexus. More

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My husband and I purchased a 2026 NX 450 H+ recently from Lexus of Wesley Chapel Our sales consultant Michael Tadros was exceptional and knowledgeable From the time we entered the dealership until our ve Lexus of Wesley Chapel Our sales consultant Michael Tadros was exceptional and knowledgeable From the time we entered the dealership until our vehicle was delivered to us by Kyle and Frankie, The entire process was seamless. We will definitely recommend Lexus of Wesley Chapel to our friends and family. More

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You always dread going into the finance office. But if you have the privilege of getting Anna Carlson it's actually a great experience. Anna is professional and very honest. Anna listened to what I But if you have the privilege of getting Anna Carlson it's actually a great experience. Anna is professional and very honest. Anna listened to what I was considering and gave me her honest opinion. No upsell, no pressure just a great experience. An asset the dealership. More

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Issac was terrific! He’s so knowledgeable and was eager to find the right car for us! Our third Lexus, the 360h. will be a dream to drive. We were delighted with Issac a He’s so knowledgeable and was eager to find the right car for us! Our third Lexus, the 360h. will be a dream to drive. We were delighted with Issac as our salesman and most importantly, as a good person. We felt no pressure and appreciated that he stayed late in the evening (and even offered to come in today on his day off) to make sure we had everything we needed. We drove away with our new car three hours after coming into the dealership! That must be a record! Representatives such as Issac are reasons why we continue our long-standing relationship with Lexus of Chapel Hills. More

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This is the second time I've leased a vehicle from Wesley Chapel Lexus and specifically wanted Francoa Soliman to assist me again through the process. He is extremely knowledgeable and understanding of the c Chapel Lexus and specifically wanted Francoa Soliman to assist me again through the process. He is extremely knowledgeable and understanding of the customers concerns as well as the vehicle and will do everything he can to give you all the information you will need as well as seek others for assistance should that need arise. Most of all he earned my trust and that is not something I give lightly. Anna who helped me in financing the vehicle was extremely professional, knowledgeable and efficient. More

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Great Experience! ...Second Lexus purchased with Associate Johnny Millaway at Lexus of Wesley Chapel. Johnny & all the Associate are professional, knowledgeable, & frie ...Second Lexus purchased with Associate Johnny Millaway at Lexus of Wesley Chapel. Johnny & all the Associate are professional, knowledgeable, & friendly. Service department handles all your car needs. More

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I just leased a RX 350 from this dealership. I had a lot of questions re the different vehicles and leasing vs buying. Dakota Childers was exceptionally knowledgeable, efficient and pleasant to I had a lot of questions re the different vehicles and leasing vs buying. Dakota Childers was exceptionally knowledgeable, efficient and pleasant to work with. I had expected to look at other dealerships but Dakota answered all of my questions and was able to help me understand the best vehicle for my needs. Anna Carlson was the business manager and she was very pleasant to work with and efficient with the process. This was the best car buying experience that I have had in my life and I will be back for my next vehicle. More

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I purchased my first Lexus and the service I received was impeccable. My total experience was an awesome experience. Thank you Wesley Chapel Lexus! A special thanks to Johnny Millaway for all his help and An impeccable. My total experience was an awesome experience. Thank you Wesley Chapel Lexus! A special thanks to Johnny Millaway for all his help and Ana at finance. More

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Service oriented, never pushy, trustworthy, and knowledgeable - every time! This is my 4th purchase from Franceoa Soliman at Lexus of Wesley Chapel and I’ve referred countless people to him who ha knowledgeable - every time! This is my 4th purchase from Franceoa Soliman at Lexus of Wesley Chapel and I’ve referred countless people to him who have purchased without disappointment. Three of our kids purchased their first Lexus from Franceoa in the past two years. Their prices and service package can’t be beat! More

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