Issac Mammen

MY LEXUS OF WESLEY CHAPEL JOURNEY. I would like to thank Mr. Randy Newbold(General Manager) for taking the time from his busy schedule to address the issue that I had a posted earli I would like to thank Mr. Randy Newbold(General Manager) for taking the time from his busy schedule to address the issue that I had a posted earlier AGAINST Lexus of Wesley Chapel. Mr. Randy Newbold (General Manager) of Lexus of Wesley Chapel was not aware of the situation until I requested an audience with him (Mr.Randy Newbold), where we discussed the above specified. To my surprise after he (Mr. Randy Newbold, General Manager) read the negative review that I posted on Facebook, Mr. Randy Newbold (General Manager) in a cool and collective manner he requested his General Sales Manager (Rex Hastings) to join our conversation and inquire further about my situation. After a lengthy conversation with Mr Randy Newbold, and his General Sales Manager (Rex Hastings) I realized that there had been a misunderstanding ON MY BEHALF ("NOT ON LEXUS OF WESLEY CHAPEL'S BEHALF") of what had transpired in the transections of the week's prior. I would like to apologize to Lexus of Wesley Chapel for my misunderstanding, and of course for posting such a detrimental negative review on Facebook and the other platforms which I am currently correcting by posting this story. I am proud to tell the audience that are taking their time to read this, that I was able to drive out of Lexus of Wesley Chapel with a 2020 Lexus ES 350 in perfectly good condition, which I must admit after the ruckus that I had created in the negative review of Lexus of Wesley Chapel, to be honest I did not deserve to currently possess due to the fact that by my understanding I could have devastated the fantastic image that belongs to Lexus of Wesley Chapel, I truly apologize and would like for the audience to forgive me for my blunder. I feel that after posting such a negative review of Lexus of Wesley Chapel that I did not deserve the cordial handling that I received from the staff at Lexus of Wesley Chapel, but by the grace of God, and in spite of myself, the staff of Wesley Chapel helped me obtained the automobile that I now have, which my family and I were in dire need of in order for us to conduct our daily routines with piece of mind, THANK YOU LEXUS OF WESLEY CHAPEL FOR THE TRUE EXAMPLE OF GRACE THAT YOU HAVE BESTOWED UPON ME. Last and foremost I would like to thank Mr. MARTE DEZIRAE(Lexus Client Care) for doing such a phenomenal job by getting me approve from one of their financial banks in order for me to receive the 2020 Lexus ES 350 that I desired. Mr. Marte Dezirae(Lexus Client Care) definitely went through a long period of tedious attempts to have me financially approved, but at the end Mr. Marte Dezirae finally achieved his goal and I was able to drive out of Lexus of Wesley Chapel with a 2020 Lexus ES 350. Note: If you ever feel that there is no other option for you to drive out of Lexus of Wesley Chapel with a new or used car, Mr.Marte Dezirae (Lexus Client Care) along with the General Manager (Mr. Randy Newbold),and I pray that I do not get in any trouble with Mr. Randy Newbold for putting him on the spot. Respectfully submitted: Arturo Ortiz Ayala. 6/7/2026 More

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I truly never write reviews, but I felt that my experience at Lexus of Wesley Chapel was worth sharing. I had the privilege of working with several of their employees on the purchase of my new Lexu experience at Lexus of Wesley Chapel was worth sharing. I had the privilege of working with several of their employees on the purchase of my new Lexus TX. Isaac right off the bat was an absolute angel to work with. We came into the dealership around 5pm when he was getting ready to go home. Not only did he stay late to help us, but truly worked so hard to help us get the best deal. He is absolutely the most caring and compassionate sales person I have ever come across. He cares about building a relationship with the customer so that they will return. It explains why he has so many repeat customers. The sales manager Rex is also amazing to work with. He worked late into the evening to help us get the best deal right around where we wanted to be. And lastly, I also have to rave about the finance manager Travis. He answered every question we had and made sure we were completely covered on all bases. I have never had such a positive car buying experience. I was hesitant to switch from Mercedes of Tampa to Lexus of Wesley Chapel, but am absolutely glad I did. I will be a customer of Isaac’s and Lexus of Wesley Chapel for life! An overall great experience not to mention all of the amenities you have access to after becoming a customer! More

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Issac was absolutely amazing and took care of me like as if I was one of his family members! He was so sweet, attentive, personable, and honest. I am a first time buyer and he alone sold me on forever stayi if I was one of his family members! He was so sweet, attentive, personable, and honest. I am a first time buyer and he alone sold me on forever staying with Lexus at Wesley Chapel! It is a very scary feeling of being a first time buyer and a young woman buying a car especially because some people like to take advantage and overprice cars. But Issac was upfront and gave me a whole breakdown of three different cars that I was looking at online and gave me a good honest deal. I highly recommend asking for Issac especially if you are a first time buyer or want someone who knows everything about Lexus Cars! More

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Issac was terrific! He’s so knowledgeable and was eager to find the right car for us! Our third Lexus, the 360h. will be a dream to drive. We were delighted with Issac a He’s so knowledgeable and was eager to find the right car for us! Our third Lexus, the 360h. will be a dream to drive. We were delighted with Issac as our salesman and most importantly, as a good person. We felt no pressure and appreciated that he stayed late in the evening (and even offered to come in today on his day off) to make sure we had everything we needed. We drove away with our new car three hours after coming into the dealership! That must be a record! Representatives such as Issac are reasons why we continue our long-standing relationship with Lexus of Chapel Hills. More

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This is the 4th RX350 that I have leased. I love the vehicle overall. This was my first experience with Wesley Chapel Lexus upon moving to Florida from NY. My Salesperson, Isaac was very frie I love the vehicle overall. This was my first experience with Wesley Chapel Lexus upon moving to Florida from NY. My Salesperson, Isaac was very friendly, professional and knowledgeable of the brand. Overall, he was a pleasure to deal with. More

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Daniel was fantastic to deal with. This is the most seamless car purchase I have ever done. This is the most seamless car purchase I have ever done. More

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Very friendly and supportive employees. I found this dealership very different from others ,their approach to customers excel in all aspects .I am Happy with their service . Thanks I found this dealership very different from others ,their approach to customers excel in all aspects .I am Happy with their service . Thanks More

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issac helped me get me my first car and he found the perfect one for me. i am forever grateful perfect one for me. i am forever grateful More

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Claudia Cohn was instrumental in helping me to decide on a 36 month lease for new Lexus ES Hybrid. She is an excellent and professional sales person and definitely was the right person for me. I am so hap a 36 month lease for new Lexus ES Hybrid. She is an excellent and professional sales person and definitely was the right person for me. I am so happy. I drove home on Wednesday night in a brand new Lexus ES Hybrid! Wesley Chapel Lexus and Claudia Cohn and all who work there make you feel like a Queen! I was a Lexus Girl with my 115 year old LEXUS ES 350 and now I am a LEXUS Woman! I am so happy! Claudia and Wesley Chapel Lexus and General Mgr. Randy Newbold are the best. She has kept in touch since I have been in Florida! I just found out the family across the street from me bought their RX at Wesley Chapel Lexus! My husband, /regino is just thrilled with this new chariot! My daughter, Francesca, her two sons and her husband are thrilled for me! My girlfriend is also thrilled I can not say enough about Claudia Cohn! She is the best! More

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Over this would be the best out of 3 car buying experiences I’ve had. Between the continuous support from Tim and Adam ( Sales manger) I was able to get into a vehicle and of my liking. Not to ment experiences I’ve had. Between the continuous support from Tim and Adam ( Sales manger) I was able to get into a vehicle and of my liking. Not to mention the great mileage and condition I found the vehicle. In other words shopping at Lexus Wesley Chapel is like shopping with Family! I really appreciate the whole team from top to bottom. Truly a top tier experience! More

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