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Lexus of Wesley Chapel

Wesley Chapel, FL

4.9
2,509 Reviews
At Lexus of Wesley Chapel, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. Lexus of Wesley Chapel offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Lexus of Wesley Chapel difference.
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5350 Eagleston Blvd

Wesley Chapel, FL

33544

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Showing 2,509 reviews

August 07, 2023

Everyone in the dealership was so nice and helpful. I never felt pressured, or like I had to make a decision! More

by holden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Claudia Cohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kameron
Mar 09, 2024 -

Lexus of Wesley Chapel responded

We're ecstatic that our team made your experience fantastic! Thanks for choosing Lexus of Wesley Chapel for such an important purchase. Enjoy your new ride!

August 07, 2023

Wesley Chapel was pretty painless. This was my first car buying experience and they made it nice and easy for me. I was purchasing from out of state, worried that it would complicate t More

by derekst64
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Subby Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Lexus of Wesley Chapel responded

Your review is music to our ears! We're so glad our team welcomed you to Lexus of Wesley Chapel with friendly assistance and a pleasant experience. It's an honor to have earned your confidence and we look forward to working with you again soon!

August 07, 2023

Tim always provides the most excellent buying experience. Please give him a raise!!! He is the reason I keep returning to your dealership. Adam Vassios, Bobby King and Tim Smith make the difference!!!!!! More

by larryland4611
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Lexus of Wesley Chapel responded

We're ecstatic that our team made your experience fantastic! Thanks for choosing Lexus of Wesley Chapel for such an important purchase. Enjoy your new ride!

August 07, 2023

Advertised 3k down and 499/month for 2024 Lexus NX based off $42,000 MSRP. Called to verified deal and all fees. Drove 1.5 hours and they changed the terms Dropped annual mileage to only 7500/yr than ad More

by Twins mom
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Salesperson and manager
Aug 08, 2023 -

Lexus of Wesley Chapel responded

Our deepest apologies for any miscommunication or confusion we may have caused. The advertised NX you are referring to is a base model. Appears the vehicle you are interested in is a more equipped NX. Unfortunately, I don't see you in our database under the name "Twins Mom". I would be happy to look into this further if you would like to contact me directly: rnewbold@lexusofwesleychapel.com Kind regards, Randy Newbold General Manager Lexus of Wesley Chapel

Aug 09, 2023 -

Twins mom responded

You won’t see my name listed as Twins Mom because that’s not my real name I came in Monday afternoon this week and worked with Sami. I called the night before and verified everything and have proof of communication via text. I knew the price difference on the vehicle was 2k but that equates to 55/month not an additional 275/month and you changed the lease agreement to 7500 miles a year which is a joke. No one drives that little it doesn’t even allow my daughter to get to her job She is 22 and left in tears. She was so excited about getting her dream car since graduating college and starting her career and we left feeling so tricked. Thank you for responding. Someone called my daughter Monday and explained this was a “national ad” not their ad and we said well don’t advertise it if you have no intentions of honoring it. Just like others to know ahead of time so they don’t waste their day like we did thank you for your response and good day

August 02, 2023

have purchased several vehicles from Lexus of Wesley chapel.franceoa,rex,and Alex are the best. The no pressure sales are a good part of the reason we keep going back to them. More

by bob-oh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franceoa Soliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Lexus of Wesley Chapel responded

We're so proud to have earned your business! It's wonderful to hear that Franceoa, Rex and Alex delivered such an exceptional car-buying experience. Thank you for choosing Lexus of Wesley Chapel and enjoy your new vehicle!

August 02, 2023

We appreciate the professionalism and hard work that Tim and team provided to close this deal. We would highly recommend Lexus of Wesley Chapel. More

by kathy.noack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Lexus of Wesley Chapel responded

We're so proud to have earned your business! It's wonderful to hear that Tim delivered such an exceptional car-buying experience. Thank you for choosing Lexus of Wesley Chapel and enjoy your new vehicle!

August 02, 2023

Second Lexus and second time w Tim! He’s a true professional! Love Wesley Chapel Lexus. Service bistro is a bonus More

by Jessica
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Tickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Popp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Moll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Lexus of Wesley Chapel responded

Your confidence in Lexus of Wesley Chapel means so much to all of us, Jessica! We will be sure to let Tim, Simon, Christian, Travis and Rex know they continue to demonstrate our commitment to customer satisfaction. Thank you for shopping with us and we hope you enjoy the new ride!

August 02, 2023

Highly recommend this dealership. We are so pleased with our purchasing experience! Mr Subby Kumar was an absolute professional. He truly went the extra mile and had been communicatin More

by Christy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Subby Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Lexus of Wesley Chapel responded

We are blushing! The entire Lexus of Wesley Chapel team is grateful for your kind words. Congratulations on your new vehicle.

August 01, 2023

The customer service was awesome and professional. The process was easy concise and perfect. The details are clearly More

by comrade0967
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franceoa Soliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karina Silva
Mar 09, 2024 -

Lexus of Wesley Chapel responded

We're ecstatic that our team made your experience fantastic! Thanks for choosing Lexus of Wesley Chapel for such an important purchase. Enjoy your new ride!

August 01, 2023

Easiest car purchase I have made in 40 years. Charles is the best and walked me through every single aspect of my deal. I had plenty of questions and he took the time to answer them in depth. C More

by Diane65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Calise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice Locklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Lexus of Wesley Chapel responded

Your review is music to our ears! We're so glad our team welcomed you to Lexus of Wesley Chapel with friendly assistance and a pleasant experience. It's an honor to have earned your confidence and we look forward to working with you again soon!

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