Lexus of Watertown

My wife and I purchased a Lexus GX 460 from Lexus of WaterTown. We had the privilege of working with Ujwal Pradhananga ( Ussa ). Ussa was assigned to us by default as we had shopped online and spoke to WaterTown. We had the privilege of working with Ujwal Pradhananga ( Ussa ). Ussa was assigned to us by default as we had shopped online and spoke to the finance manager, Alex, prior to our visit. We informed Alex of our expectations and time frame of visiting the dealership to view the inventory that evening. Ussa had the vehicle; we initially were interested in pulled up and cooled. It also looked like it had a quick rinse- it’s the little things that count. We test drove a couple different models. Ussa was very patient and his product knowledge was on point. He was very easy to work with as he was personable and he actually listened to our needs. He also entertained my teenagers in the sitting area while my wife and I discussed our decision. Upon arrival for delivery, I scoped the parking lot and realized the vehicle was no where in sight (as most dealer have the cars parked out front) Ussa greeted us at the door with water bottles and welcomed us inside. We walked with Ussa through the hall to the delivery area where the vehicle was parked with a huge red bow on top. Again, it’s the little things that count. We were both breathless- He said he realized it was my wife’s birthday and did that kind gesture for her. Amazing! The process was painless and fast and the vehicle was ready for the time promised. The team at Lexus of Watertown truly exceeded our expectations. Thank you, Ussa, Alex and Watertown Lexus for a great experience that I will remember for life. You have my Lexus business. More

Ujwal made the experience of buying a new car just heat. His knowledge and expertise of the various models was extremely helpful My stars are genuine. His knowledge and expertise of the various models was extremely helpful My stars are genuine. More

Will is the Best Lexus Rep Will was wonderful to work with. He was patient, well informed and offered top class service from the moment we entered the Lexus dealership. He made Will was wonderful to work with. He was patient, well informed and offered top class service from the moment we entered the Lexus dealership. He made sure I was comfortable to move forward in the purchase and I that had a test driven the car to ensure I loved what I bought. He was also great about staying in touch and giving me the space to take a few days to think it over. Also, we had visited Volvo, Mercedes, BMW and a seperate Lexus dealership but we came back to Lexus of Watertown because Will was the best experience of all of them. (I live near Danvers and could have purchased from Ira of Danvers 15 min away but driving to Watertown was worth it because of the customer service) More

Ujwal Pradhananga ( Ussa ) did an excellent job helping me with the selection process. He was very thorough and made it easy to purchase my RX 350. me with the selection process. He was very thorough and made it easy to purchase my RX 350. More

Really accommodating towards our interests. Kind salesman who went above and beyond to help us. Great amenities such as free drinks. Facilities were clean. Loved the experience who went above and beyond to help us. Great amenities such as free drinks. Facilities were clean. Loved the experience More

Great experience Working with Byron Kamande of Lexus Of Watertown was an absolute pleasure. I was in the market for a new car, and after researching various models, vi Working with Byron Kamande of Lexus Of Watertown was an absolute pleasure. I was in the market for a new car, and after researching various models, visited this dealership to test drive one that particularly stood out. Byron was patient, kind, and gracious, and at no time did I feel any pressure from him(a fear of mine regarding car sales). Also, sanitation was maintained throughout the experience(visited during Covid re-opening). He provided excellent service, and got me on the road quickly for a test drive. Despite me not being able to follow-up with his dealership due to an impending move, he continued to be nothing but kind and extremely personable. Working with Byron and Lexus of Watertown was an absolute treat, and I would 10/10 recommend to anyone in the market. More

Leon Barnes / 2020 NX300 Hybrid I had an amazing experience leasing my first Lexus! I was currently in a lease and started my search at car shopping across various brands. I decided I had an amazing experience leasing my first Lexus! I was currently in a lease and started my search at car shopping across various brands. I decided to stop in Lexus of Watertown on a whim and I’m glad I did. Leon Barnes made buying out my leased car and getting me into a beautiful 2020 NX300 Hybrid with such ease. I strongly recommend him as a salesperson in the Lexus of Watertown. He worked hard with the Sales Manager to get me the best deal. When I picked up the vehicle he took the time to teach me the different features of the car as well as the services/amenities available to me at this location. Additionally, the Finance Manager, Michael Taddi, made the financial paperwork process very quick and was extremely helpful with explaining the difference insurance coverages that were available to me. I can attest to being provided the white glove service and look forward to being a long-term customer of Lexus! Thank you Leon for getting me into my dream car brand! More

Great help from Tony and Alex This IS300 is my fourth car from LoW. Tony Viveiros was extremely helpful, as he was with my previous car. Also, Alex in finance was extremely helpful This IS300 is my fourth car from LoW. Tony Viveiros was extremely helpful, as he was with my previous car. Also, Alex in finance was extremely helpful too. See you guys again in three years' time! More

Outstanding experience at Lexus of Watertown! I could not have had a more easy and enjoyable sales experience here. Ujwal Pradhananga ( Ussa ) was so amazing! Informative and not pushy at all. H I could not have had a more easy and enjoyable sales experience here. Ujwal Pradhananga ( Ussa ) was so amazing! Informative and not pushy at all. He walked me through the process, and then took time showing me every feature of my new car. Big thank you to Ussa, Jessica (the Sales Manager), and Alex in the finance department! More

Buy your next car here The best Service from Tony Viveros!!! Great Customer service! Informative! Patient! Awesome at his Job and made it easy for us to buy a car quickly. W The best Service from Tony Viveros!!! Great Customer service! Informative! Patient! Awesome at his Job and made it easy for us to buy a car quickly. We bought the car within 2 hours and left the dealership very satisfied. I recommend him. More