Lexus of Watertown

This was our first Lexus purchase and we can't say enough about Ussa and the rest of the dealership staff. Usaa was very respectful of our desires. His knowledge of the Lexus product line was exceptional. Th about Ussa and the rest of the dealership staff. Usaa was very respectful of our desires. His knowledge of the Lexus product line was exceptional. This was by far the easiest car purchase we have ever made. Honest, caring people. Ussa is a valuable asset that is truly sincere and enjoys his job. More

1st Lexus purchase and Ussa is beyond excellent. Very knowledgeable and friendly. Highly recommended to go through Ussa to help you with purchasing your vehicle. Very knowledgeable and friendly. Highly recommended to go through Ussa to help you with purchasing your vehicle. More

Kevin and Rocco and Thomas Rizzatano and Jonathan and Alex in finance did a amazing job assisting me Alex in finance did a amazing job assisting me More

I bought a Lexus from Herb here. It went so well I bought my next car, another Lexus, from Herb. I expect to buy my next car from him, too. He makes buying a car easy and enjoyable, It went so well I bought my next car, another Lexus, from Herb. I expect to buy my next car from him, too. He makes buying a car easy and enjoyable, and he has earned my loyalty. More

Very nice and kind. Thoughtful and always supportive. Responded my questions all the time and well. Thoughtful and always supportive. Responded my questions all the time and well. More

Herb was excellent and did a fantastic job. He was very transparent and up front. Great vehicle. He was very transparent and up front. Great vehicle. More

I have been coming here for over 25 years to service my 2006 Lexus GS 300 and my 1992 Lexus ES 300! Amazing people, so professional so honest so courteous. And they treat me like family. Big shout out to e 2006 Lexus GS 300 and my 1992 Lexus ES 300! Amazing people, so professional so honest so courteous. And they treat me like family. Big shout out to everybody at the Lexus Of Watertown family. They are the best. And they are honest. More

I first walked into the “new” car dealership at Lexus of Watertown by mistake. The worker there was so nice to practically walked me over the adjacent building where the pre-owned cars were sold. I met with Watertown by mistake. The worker there was so nice to practically walked me over the adjacent building where the pre-owned cars were sold. I met with Reyna Monge and she discussed the options for the model and year I was looking for. I was thrilled to see my first choice still available. We went through the car thoroughly and had the test drive. I was made comfortable in the lounge area while paperwork was prepared. I sat with George from the finance department, and he was extremely friendly and nice. I am very happy with my decision to buy at Lexus of Watertown. More

Bought a brand new car. Has had many issues. The Manager of sales told me that it is not their fault the car was defective. If I wanted to trade it and not continue to fi Has had many issues. The Manager of sales told me that it is not their fault the car was defective. If I wanted to trade it and not continue to fix it I could do so but obviously I would be losing money! The car started having issues 5 days after i bought it and it took over a month for them to take me seriously. Imagine selling a 45k car and not being able to stand by that product and hiding behind warranty. I made the worst mistake and will never buy another Lexus . And it's pointless to contact the Lexus Corporate because they will also hide behind the warranty. You do not get what you paid for!!!! However, I truly thank Amanda and the shop foreman, Paul for being the only ones that care and have been helpful. The only ones that took my concerns seriously. Besides Amanda and Paul , overall experience has been horrible especially because I had to go there 5 times before being taken seriously. Lexus is lucky to have them. Maria kept dismissing me and acting as if I was making the issue up even though I had recordings. She kept saying the car is fine and these are just characteristic noises of a new car. Let me tell you, it wasn't normal, all brake related, very important in a car as everyone knows! I have multiple emails and appointment records to prove I tried so hard to get someone's attention. More

Kevin Silva was a pleasure to work with! Great personality and was very patient with all the questions that we had. Would highly recommend Kevin to anybody looking to buy a Lexus!! Great personality and was very patient with all the questions that we had. Would highly recommend Kevin to anybody looking to buy a Lexus!! More