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Lexus of Watertown

Watertown, MA

4.9
1,793 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2023 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
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330 Arsenal St

Watertown, MA

02472

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Showing 1,793 reviews

October 19, 2023

I got the nx2024 after I decided to continue to get another Lexus. Best service ever Thank you Leon 😎 Leon Barnes always give me the great choice and best service More

by Imlovemyself
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Lexus of Watertown responded

We're so pleased to know that you had a great experience with Leon at Lexus of Watertown. It's wonderful to have your continued support and we hope you enjoy every ride in your new NX2024!

October 10, 2023

’ve purchased many cars over the years - Ujwal(Ussa) P. is by far the easiest and most knowledgeable person to work with. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. All More

by sontipheap
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ussa Pradhananga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Lexus of Watertown responded

We're delighted to know that Ujwal provided an exceptional experience for you at Lexus of Watertown. Our team always aims to make the car buying process as easy and informative as possible. Thanks so much for your recommendation, we appreciate it!

October 10, 2023

I needed to trade my car and purchase another one. I was told it would be an impossible task ,however the team of sales, finance and service center at Watertown made it possible within days. I appreci More

by Yuviec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Special thanks to Paul and Alex
Oct 10, 2023 -

Lexus of Watertown responded

Yuviec, we're so glad to know that our team at Lexus of Watertown was able to assist you with your trade-in and purchase. It's great that Kevin provided excellent service throughout the process. Thanks for choosing us!

October 09, 2023

They were great Salesperson was very friendly, helpful and professional and warranties person (George) was very nice and also made us feel right at home and comfortable. More

by mikescafidi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CHRISTOPHER and GEORGE
Oct 10, 2023 -

Lexus of Watertown responded

We're delighted to know that our team at Lexus of Watertown made you feel comfortable and provided a great experience. Thanks for the kind words about George. We'll be sure to pass them along!

October 06, 2023

Highly recomend Lexus of Watertown! Great service and Kevin in sales is fantastic. He's extremely professional and straight shooter, I will defintely be buying my next car from him agai More

by Nate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Lexus of Watertown responded

Nate, we're delighted to know you had a great experience with Kevin at Lexus of Watertown! We look forward to assisting both you and your wife in the future. Thanks for recommending us!

October 01, 2023

The definition of bait and switch. They enjoy taking advantage of women too. Salesman Fred is a con artist and liar. Had us wait until it got dark so couldn’t inspect car. Rushed us ou More

by AA2023
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Fred Oxaal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lexus of Watertown responded

I'm really sorry to hear about your experience. It's important for us that all our customers feel respected and valued, so it's concerning to see we've left the wrong impression here. I'd like a chance to discuss this with you directly in order to understand what happened and find ways of making things right. Please reach out when you have a moment. Thank you, Pat Bradley - Director of Sales - 617-393-1000 ext 2111

September 29, 2023

Kevin did an amazing job helping my family and I. He deserve a promotion. Love you Kevin More

by Mayo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lexus of Watertown responded

Thank you for sharing your kind words for Kevin! He is an asset to the Lexus of Watertown team, and we'll be sure to pass your five-star review along. See you next time!

September 29, 2023

Kevin help me and my wife, Very understanding very professional and kind to work with. More

by linn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lexus of Watertown responded

Linn, we are happy to hear to that Kevin was a pleasure to work with! Thank you for sharing with the Lexus of Watertown team. Take care!

September 29, 2023

Kevin and Thomas Rizzatano did a amazing job helping my family thank you Lexus of Watertown More

by goddessofheaven09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lexus of Watertown responded

Thank you for leaving Lexus of Watertown a five-star review! We are so glad that Kevin and Thomas did an amazing job helping your family find the perfect new ride. Safe travels!

September 25, 2023

Lexus of Watertown is a great dealership! Everyone there is so helpful and always there for you. The second you walk in you feel like family. They treat their clients so well! Ussa was such a More

by Arich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ussa Pradhananga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Lexus of Watertown responded

We're delighted to know that you felt like family at Lexus of Watertown! It's great to see that Ussa was able to assist you and make your experience memorable. We appreciate the recommendation and hope you enjoy your new car!

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