Lexus of Valencia

Scott Melville has been my service person for the last few years, and the only reason I kept my Lexus ES350 is because of his service. He is very nice, always willing to help out, and lets me know when th few years, and the only reason I kept my Lexus ES350 is because of his service. He is very nice, always willing to help out, and lets me know when the car will be ready. I feel very comfortable leaving my car with him. He also has my loaner car ready by the time I check-in. The loaner car was very nice "GS350", now I know my next car will be. Anyway, I love the dealership and would recommend it. More

I just want to say Scott Melville is an asset to Lexus of Valencia!!! He is the true meaning of Customer Service. I not only recommend this dealership to friends and family to purchase their vehicles but I Valencia!!! He is the true meaning of Customer Service. I not only recommend this dealership to friends and family to purchase their vehicles but I also recommend Scott. I know Scott is always honest and will always explain in detail everything I need to know. Thank you Scott for giving the best service ever !! E. Moran More

Bryan is the beezneez. Super friendly and actually makes it a pleasure to drive an hour out just to get my car serviced. I'm like, "Hey Bryan!" And he's like, "Hey, _____! How is school over at _____?" Like it a pleasure to drive an hour out just to get my car serviced. I'm like, "Hey Bryan!" And he's like, "Hey, _____! How is school over at _____?" Like whaaaaat! This man remembers the intricacies of my life! He's practically my best friend at Lexus of Valencia. Totes the best dealer ever, I can vouch... car dealer, to be more specific. Keep up the good work, Bryan! More

Minas (Mike) Kasabyan provided excellent service! He had always been very helpful and made sure that my car (RX450h) was well maintained. I especially appreciate the quick attention he gave me regarding my always been very helpful and made sure that my car (RX450h) was well maintained. I especially appreciate the quick attention he gave me regarding my concern about my car running over an object on the freeway. The problem was fixed in such a quick turn around. Thank you much. I will definitely come back to Lexus of Valencia for my car's regular maintenance. Excellent customer service like that of Minas' (Mike) makes your dealership a number one choice. Liz Jennerson Southern California Edison More

My husband and I own two Lexus vehicles: LS 430 and an SC 430. As you can see, we are big Lexus fans! The reason for our recent visit was routine maintenance, but it's important to note that we no longer 430. As you can see, we are big Lexus fans! The reason for our recent visit was routine maintenance, but it's important to note that we no longer live close to Lexus of Valencia (there is a dealership that is closer). And the reason why I have given such a high rating here, is that my husband and I have been so impressed with the quality of service and, most importantly, our many-years relationship with Scott in the Service Dept. at the Valencia dealership, that we just keep coming back even though we have a longer drive! Scott has always been honest with us and explained things when we didn't understand the work that was needed. He's always been genuinely friendly. In short, we trust him! And when you find people and groups that you know, from experience, are worthy of trust, you want to keep them around! Oh yes, and we bought our LS, used, from the same dealership! Again, we are fans! Tanii Carr More

OUTSTANDING SERVICE!!!! Everyone in the service department is very attentive. I purchased a 2013 Lexus RX350 and my 10,000 mile service was due. Mike Kasabyan immediately greeted me upon arrival. I department is very attentive. I purchased a 2013 Lexus RX350 and my 10,000 mile service was due. Mike Kasabyan immediately greeted me upon arrival. I was given a loaner car to go to work. When I returned the vehicle was washed and clean, ready to go. Mike took the extra time to check that all was clean and taken care of. I enjoy dealing with the entire staff at Lexus of Valencia. I highly recommend them! Thank you all! More

I went to get my 2010 Lexus GX460 for a 25,000 mile service. This is my fourth time getting a service at the Lexus of Valencia Dealership. Like always Lexus service is excellent and they always offer service. This is my fourth time getting a service at the Lexus of Valencia Dealership. Like always Lexus service is excellent and they always offer a loaner car while your vehicle is getting serviced. The loaner cars are new and clean. The particular one we got was a 2013 Lexus GS350 in white. Service is friendly and the vehicle was ready in a reasonable amount of time. They always wash you vehicle and shine the tires. Additionally, most dealerships do a exterior wash only. Lexus even vacuums in the inside of your vehicle. I need especially having two small girls who drop everything in their hands and onto the seat and floorboards of the vehicle. I would recommended this dealership for their service to your Lexus vehicle. More

I brought my 2010 Lexus 460GX for a 20,000 mile service to Lexus of Valencia. Mike was my service technician who was awesome. Mike attended to me right away and addressed all the questions and concerns I to Lexus of Valencia. Mike was my service technician who was awesome. Mike attended to me right away and addressed all the questions and concerns I had. I also got a loaner vehicle from him so I didn't have to wait around and I could do errands around the City of Valencia. It was a nice loaner car too I might add. It was a Lexus RX350. Service for my vehicle took about 2 1/2 hours and they washed the exterior and armoralled the tires to my vehicle. This is my thrid trip to Lexus of Valencia since owning my 20102 Lexus GX460. The waiting room is nice and they have complimentary drinks, dounts and free internet access next to the complimentary drinks and food. All in all, a very pleasent experience for me at Lexus of Valencia. More

I have bought my two last vehicles and had them serviced at Lexus of Valencia. Mr. Mike Kasabyan is an outstanding service agent. He is extremely honest about pricing and the work that needs to be done on at Lexus of Valencia. Mr. Mike Kasabyan is an outstanding service agent. He is extremely honest about pricing and the work that needs to be done on my vehicle. I have never felt ripped off by Mike. He is very professional. He is always happy and he always has a smile on his face and a positive attitude. I feel that Mike goes out of his way for his customers. Every time, I visit the dealer for service on my SUV, he is ready to check me in promptly; he never has me waiting; and I am soon on my way. I never waste any time at the dealer. I feel like I am an important customer and that my business is valued. In addition, the service is always done at the highest quality. One of the major reasons why I decided to purchase another Lexus is the truly outstanding service I experience each time I come to the service department. Thank you... Mr. Kasabyan More

Scott Melville is an absolute pleasure to work with. He always knows how to take care of his customers and keep them happy. Also when I need a loaner car, Scott will have a loaner ready upon my arrival. H always knows how to take care of his customers and keep them happy. Also when I need a loaner car, Scott will have a loaner ready upon my arrival. He is truly outstanding!!! I highly recommend Scott Melville at Lexus of Valencia Service Dept. More