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Lexus of Thousand Oaks
Thousand Oaks, CA
1,061 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,061 Reviews of Lexus of Thousand Oaks
November 22, 2025
Paul told me my car would be ready by 9:30, which did not happen. He should have called me to give me an updated estimated time of completion, which he did not do. It took him almost an hour to call me back happen. He should have called me to give me an updated estimated time of completion, which he did not do. It took him almost an hour to call me back after I called him at 9:30.Otherwise, all good. More
by tdragotto
Employees Worked With
Paul in service
November 22, 2025
Everyone is very professional and helpful. I felt well taken care of, and the appointment was on time. The waiting room is very comfortable with hot and cold drinks. I felt well taken care of, and the appointment was on time. The waiting room is very comfortable with hot and cold drinks. More
by Aurelia
Employees Worked With
McKenzie , Nick Falsafi
November 21, 2025
Could not have had a smoother experience with Lexus of Thousand Oaks. I called about getting a repair, got an estimate in a minute and was able to bring it in the next day for a same day service. Thanks F Thousand Oaks. I called about getting a repair, got an estimate in a minute and was able to bring it in the next day for a same day service. Thanks Forest for your help, friendliness, and professionalism. More
by alexaskinner
Employees Worked With
Forest Creasy
November 20, 2025
Paul was very kind. Service took longer then I liked. I was waiting for an hour and a half for an oil change. Other than that it was great. Service took longer then I liked. I was waiting for an hour and a half for an oil change. Other than that it was great. More
by luvzdolfins
Employees Worked With
Paul in service department
November 18, 2025
I always feel well taken care of when I visit Lexus of Thousand Oaks. Derek was so kind and helpful and explained things so I could understand what needed to be done to fix my car. Thousand Oaks. Derek was so kind and helpful and explained things so I could understand what needed to be done to fix my car. More
by Julescali
Employees Worked With
Derek
November 18, 2025
As always, I was so pleased with the service visit at Lexus. Yoby Kim assisted me and made sure all my requests were handled. I would never take my car anywhere else for service. Lexus. Yoby Kim assisted me and made sure all my requests were handled. I would never take my car anywhere else for service. More
by stussmanl
Employees Worked With
Yoby Kim
November 16, 2025
See Google review! ! The attitude and level of service in both sales and service have declined dramatically. Jonathan had zero customer service skills and a 3-4 time rep ! The attitude and level of service in both sales and service have declined dramatically. Jonathan had zero customer service skills and a 3-4 time repeat customer shouldn't have to fight to get a defective part fixed on a vehicle only 3 years old. I believe Justin the service manager stepped in and looks like he will take care of me. But, seriously my issue was totally a parts problem and a common one and should have been treated like other recalls. It had nothing to do with mileage, the vehicle is only a 2022. More
by Rxwalker91
Employees Worked With
Jonathan
