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Lexus of Thousand Oaks
Thousand Oaks, CA
1,060 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,060 Reviews of Lexus of Thousand Oaks
November 22, 2025
Everyone is very professional and helpful. I felt well taken care of, and the appointment was on time. The waiting room is very comfortable with hot and cold drinks. I felt well taken care of, and the appointment was on time. The waiting room is very comfortable with hot and cold drinks. More
by Aurelia
Employees Worked With
McKenzie , Nick Falsafi
November 21, 2025
Could not have had a smoother experience with Lexus of Thousand Oaks. I called about getting a repair, got an estimate in a minute and was able to bring it in the next day for a same day service. Thanks F Thousand Oaks. I called about getting a repair, got an estimate in a minute and was able to bring it in the next day for a same day service. Thanks Forest for your help, friendliness, and professionalism. More
by alexaskinner
Employees Worked With
Forest Creasy
November 20, 2025
Paul was very kind. Service took longer then I liked. I was waiting for an hour and a half for an oil change. Other than that it was great. Service took longer then I liked. I was waiting for an hour and a half for an oil change. Other than that it was great. More
by luvzdolfins
Employees Worked With
Paul in service department
November 18, 2025
I always feel well taken care of when I visit Lexus of Thousand Oaks. Derek was so kind and helpful and explained things so I could understand what needed to be done to fix my car. Thousand Oaks. Derek was so kind and helpful and explained things so I could understand what needed to be done to fix my car. More
by Julescali
Employees Worked With
Derek
November 18, 2025
As always, I was so pleased with the service visit at Lexus. Yoby Kim assisted me and made sure all my requests were handled. I would never take my car anywhere else for service. Lexus. Yoby Kim assisted me and made sure all my requests were handled. I would never take my car anywhere else for service. More
by stussmanl
Employees Worked With
Yoby Kim
November 16, 2025
See Google review! ! The attitude and level of service in both sales and service have declined dramatically. Jonathan had zero customer service skills and a 3-4 time rep ! The attitude and level of service in both sales and service have declined dramatically. Jonathan had zero customer service skills and a 3-4 time repeat customer shouldn't have to fight to get a defective part fixed on a vehicle only 3 years old. I believe Justin the service manager stepped in and looks like he will take care of me. But, seriously my issue was totally a parts problem and a common one and should have been treated like other recalls. It had nothing to do with mileage, the vehicle is only a 2022. More
by Rxwalker91
Employees Worked With
Jonathan
November 14, 2025
I was so very impressed with Forest. He took care of ridding my car of six months of a build up of water spots. My car looks brand new! Car got serviced while it was there. Also app He took care of ridding my car of six months of a build up of water spots. My car looks brand new! Car got serviced while it was there. Also appreciate shuttle drivers! More
by Tarlene
Employees Worked With
Forest
