Lexus of Thousand Oaks

Excellent service. Jonathan went above and beyond and he was incredibly helpful. I got more than I hoped and for less $$ than expected. Jonathan went above and beyond and he was incredibly helpful. I got more than I hoped and for less $$ than expected. More

Dealer kept The car for 4 hours and only do one of two recalls. Said the part was not on. Called me back 3 days later To say the part was in Why even make the appointment in the first place if the par recalls. Said the part was not on. Called me back 3 days later To say the part was in Why even make the appointment in the first place if the part was not available More

Mark was the utmost professional and fantastic to work with. I will definitely be back. with. I will definitely be back. More

Great service and support by Yoby! He was easy to work with, and listened to what we needed. He was easy to work with, and listened to what we needed. More

Jonathan is and always has been great to work with. He provides excellent communication and makes servicing my vehicle quick and easy. Getting signed up for a loaner and retina are very fast too. I He provides excellent communication and makes servicing my vehicle quick and easy. Getting signed up for a loaner and retina are very fast too. I would not hesitate to see him again! More

My experience with Jonathan E. was a pleasant one. He had a clean loaner vehicle to use. He was thorough, professional and friendly. was a pleasant one. He had a clean loaner vehicle to use. He was thorough, professional and friendly. More

Great dealership with great service. The only issue I have is with communications. Your rep was great and very friendly. But had to get him to find out if car was ready. Billing was s The only issue I have is with communications. Your rep was great and very friendly. But had to get him to find out if car was ready. Billing was sent to my wife instead of me. Also you sent a text about other repairs needed. I texted okay but the work was not done. Maybe something is wrong with your program. Bottom line we always take our cars to Lexus of T. O More

Everything went well, on time and the car was returned to me after an immaculate wash. me after an immaculate wash. More

Derek was professional competent and courteous. Definitely a pleasure. He made a excellent impression and look forward to contact him again if needed. Definitely a pleasure. He made a excellent impression and look forward to contact him again if needed. More

Paul told me my car would be ready by 9:30, which did not happen. He should have called me to give me an updated estimated time of completion, which he did not do. It took him almost an hour to call me back happen. He should have called me to give me an updated estimated time of completion, which he did not do. It took him almost an hour to call me back after I called him at 9:30.Otherwise, all good. More