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Lexus of Thousand Oaks

Thousand Oaks, CA

4.8
656 Reviews
Call Dealership (805) 601-7646

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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656 Reviews of Lexus of Thousand Oaks

July 14, 2024

Great service and communication. They made it easy. Dropped the car the night before. The only issue was that the service entrance was blocked so I couldn’t pull the car in. They sh More

by Colivares@acc-consulting-llc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc in service
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Jul 15, 2024 -

Lexus of Thousand Oaks responded

Thank you for the feedback! We're glad to hear that Marc provided great service and communication at Lexus of Thousand Oaks. We appreciate your suggestion about designated drop-off spots and will look into it.

July 13, 2024

Yoby was excellent for check-in and out. Would recommend. Listens to details and goes out of his way to help More

by kauaigirl717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Shapiro
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Jul 15, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Yoby provided excellent service during your visit at Lexus of Thousand Oaks. Thanks for the recommendation and kind words!

July 12, 2024

Excellent attention to detail. Provided comprehensive list of maintenance services performed. Good follow through from the service advisor. More

by firmest.fittest_0p
Recommend Dealer
Yes
Employees Worked With
Toby
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Jul 15, 2024 -

Lexus of Thousand Oaks responded

Thank you for highlighting the excellent attention to detail and follow-through from our team at Lexus of Thousand Oaks. We're glad to hear that your maintenance service experience was comprehensive and satisfactory!

July 12, 2024

Forest was so great! Called with updates and accommodated my hectic schedule. Made the process much easier. More

by shelbyjohnston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest
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Jul 15, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Forest made your experience smooth and convenient at Lexus of Thousand Oaks. Thanks for sharing!

July 11, 2024

Our service advisor Daphne at Lexus of Thousand Oaks efficient, thorough and also very pleasant to talk to. The 50,000 mile service was completed within the time of her estimate and was returned to me s More

by bemason24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Daphne Gates
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Jul 11, 2024 -

Lexus of Thousand Oaks responded

Mason, we're delighted to hear that Daphne provided such efficient and pleasant service at Lexus of Thousand Oaks. Thanks for sharing your positive experience!

July 11, 2024

My sales rep was Daphne shewas absolutely amazing. She was great. She gets five stars from me More

by Boatz36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daphne Service
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Jul 11, 2024 -

Lexus of Thousand Oaks responded

We are happy Daphne was able to provide such great service! Thanks for the awesome review from everyone here at Lexus of Thousand Oaks!

July 11, 2024

I’ve always had great service from this dealership. Their customer service is wonderful. The service rep kept me updated throughout my service on Wednesday. More

by jcdeeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney
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Jul 12, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that you consistently receive great service from Lexus of Thousand Oaks. Thanks for sharing your positive experience!

July 11, 2024

Robin was amazing and went out of his way to make sure all my needs were met!! More

by Betti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lora Baworouski
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Jul 12, 2024 -

Lexus of Thousand Oaks responded

Thank you for the positive review of Lexus of Thousand Oaks, Betti! We're happy to hear that Robin could provide a 5-star experience.

July 10, 2024

I have always been happiest at Thousand Oaks. Everything was taken care of and again happy with my service. More

by kvinnecour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittanye
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Jul 11, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your positive experience! We're delighted to hear that Lexus of Thousand Oaks continues to meet your expectations. We look forward to serving you again in the future!

July 10, 2024

I am happy with the sales and just as happy with the Service. I have used Woodland Hills last time, but was not happy with them. More

by kvinnecour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittante
Report | Print
Jul 11, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear you're pleased with both our sales and service teams at Lexus of Thousand Oaks. We appreciate your support!

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