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Lexus of Thousand Oaks

Thousand Oaks, CA

4.8
656 Reviews

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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656 Reviews of Lexus of Thousand Oaks

July 27, 2024

Yobi and staff are excellent to work with. Yobi is great at communicating with clients. More

by markweisberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 29, 2024 -

Lexus of Thousand Oaks responded

Thank you for stopping by to leave Yobi and Lexus of Thousand Oaks a wonderful review!

July 27, 2024

Very fast services, waiting room was clean and comfortable including the rest room. I enjoy the coffee machine and bottles of water.Jonathan was very kind and very helpful to me. He explained all More

by hoisungaraya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jul 29, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're glad to hear Jonathan and the team at Lexus of Thousand Oaks provided fast service and a comfortable environment. Take care!

July 26, 2024

ANTONIO CASTELLANOS sales person is rude jerk, he has no customer service skills. He talked to me like he was doing me a favor and was disrespectful, please stay away from him, thank me latter. After talki More

by alex.kovalevsky
Recommend Dealer
No
Employees Worked With
Antonio castellanos
Jul 31, 2024 -

Lexus of Thousand Oaks responded

Alex, we're really sorry to hear about your experience. We expect our team to treat every customer with respect and professionalism, so this feedback is concerning. We would like the opportunity to address this issue directly — please reach out when you can. Thank you, Leadership Team - customerexperience@swickard.com

July 26, 2024

Excellent service and we appreciate the ability to use a courtesy car. Our service adviser Forest was outstanding. More

by saucedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest
Jul 26, 2024 -

saucedo responded

Excellent service.

Jul 26, 2024 -

Lexus of Thousand Oaks responded

Thank you for the wonderful feedback! We're glad to hear that Forest and our team at Lexus of Thousand Oaks provided excellent service and a convenient courtesy car. We appreciate your support!

July 25, 2024

Very happy with Lexus of Thousand Oaks people very friendly and very knowledgeable will recommend to all my friends More

by Rmkrava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jul 25, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that you had a great experience with our friendly and knowledgeable team at Lexus of Thousand Oaks. Thanks for recommending us to your friends!

July 25, 2024

Derek, our service advisor at Lexus of Thousand Oaks, provided excellent service. This dealership is amazing! More

by Kscrig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
Jul 25, 2024 -

Lexus of Thousand Oaks responded

Thank you for the fantastic feedback! We're delighted to hear that Derek provided excellent service and that your experience at Lexus of Thousand Oaks was amazing. We appreciate your support!

July 25, 2024

Brittanye my service advisor was great to work with. She was extremely helpflu and looked out for all our concerns. The service was completed quickly and our car was returned washed. Highly recommen More

by precop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittanye
Jul 26, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Brittanye provided excellent service and addressed all your concerns at Lexus of Thousand Oaks. Thank you for the recommendation, and we're glad you're satisfied with our quick service!

July 25, 2024

The dealership and Jonathan were able to resolve an issue that 2 other dealerships were unable to resolve. Their dedication to fixing the noise saved us from selling the car. I think we have our new dealer!! More

by Rcollier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jul 26, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Jonathan and the team at Lexus of Thousand Oaks could resolve your issue! Thanks for choosing us as your new dealer!

July 24, 2024

Great experience dealing with Jonathan! He was professional with keeping me updated as I waited. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan , Nick Falsafi, Tom Valasek
Jul 25, 2024 -

Lexus of Thousand Oaks responded

Thanks for choosing Lexus of Thousand Oaks! We're glad Jonathan could provide a 5-star experience. See you next time, Frank!

July 23, 2024

Forest, the Service Manager, was terrific. He fully informed me and was very responsive throughout. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest of Service Dept
Jul 24, 2024 -

Lexus of Thousand Oaks responded

Jeff, it's wonderful to hear Forest delivered a 5-star experience here at Lexus of Thousand Oaks. See you next time!

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