Lexus of Southampton

Reason for visit: Multiple choice question; multiple choices reply: Sales and service All members of this team are "above the cut" - Lexus of Southampton is a "repeater"; our family has purchased five choices reply: Sales and service All members of this team are "above the cut" - Lexus of Southampton is a "repeater"; our family has purchased five vehicles since 2003 with little or no maintenance issues, and, where there has occurred a small "glitch", the response from the Lexus of Southampton Service team has been, always, one where precious little time has been wasted - thanks. More

It is with GREAT pleasure and heartfelt thanks to all of the gentlemen above (mechanics and techs names to follow) that I write this thankyou note for protecting and repairing my second largest investment. the gentlemen above (mechanics and techs names to follow) that I write this thankyou note for protecting and repairing my second largest investment. I noticed my car was burning an unusual amount of oil and spoke to the ALWAYS helpful, knowledgeable and caring gentleman Mike Bascardi about it. He went above and beyond and acted immediately and without hesitation and said he was going to bring in a special tech/engineer to examine and test the vehicle. They found the problem and REBUILT the engine! When I picked up the car I met the service manager Frank Licari, not only did this understanding conscientious gentleman put my mind at ease about the quality of workmanship and amount of time and effort that all the mechanics put into this car, he explained that even if it wasn't covered under warranty they would have fixed it ANYWAY! I have owned MANY cars and dealt with many sales and servicemen in my life, BUT NEVER have I dealt with a dealership and and group of OUTSTANDING individuals like this from sales(Mike Penta, Dave Meiselbach) to service (Mike,Frank,James,Mitch and all the GREAT mechanics) That's why I will only buy a Lexus from now on and ONLY buy from LEXUS OF SOUTHAMPTON! Sincerely, Michael Abatangelo More

I brought two cars in for service today, one after the other, and each time I was greeted at my car with a smile. The intake was quick, Mike kept me informed of how my cars were progressing during each other, and each time I was greeted at my car with a smile. The intake was quick, Mike kept me informed of how my cars were progressing during each visit, he answered all my questions with concise answers and, if there was a decision to be made, he came in to describe my options in enough detail to enable me to make that decision quickly. I felt quite comfortable in the waiting room, with snacks, drinks, a TV, and comfy chairs with little desks to allow me to use my computer easily. It was not my first time there. In my experience, the overall atmosphere is always relaxed and the staff and technicians are consistently patient, knowledgeable and pleasant. The prices are no more, no less than the other Lexus dealerships around the tristate area. More

Great service provided in an easygoing professional manner. Details handled satisfactorily resulting in minimal stress and aggravation. Price agreed upon readily with special discounts etc presented manner. Details handled satisfactorily resulting in minimal stress and aggravation. Price agreed upon readily with special discounts etc presented beforehand. Have an ongoing relationship and have yet to be disappointed. More

This is our 4th Lexus we have purchased. We had a wonderful experience with Mike and the staff at SouthHampton Lexus. I would absolutely recommend friends and family and would definitly return for f wonderful experience with Mike and the staff at SouthHampton Lexus. I would absolutely recommend friends and family and would definitly return for future purchases. Thank you also to Mitch for his assistance with explaining all the features of my new truck. Liz in finance was wonderful as well. Happy New Year! More

Mike Biscardi was my service rep. He did a fantastic Mike Biscardi was my service rep. He did a fantastic job. He helped me select the proper service so I did not spend more money than I should. He the Mike Biscardi was my service rep. He did a fantastic job. He helped me select the proper service so I did not spend more money than I should. He then arranged, at no expense to me, a loner car because my car had 2 recalls; and needed to stay overnight. He then arranged for a dealer letter I needed so that I could get my car registered in Florida. He arranged for me to get 2 addittional letters because the DMV in Florida could'nt make up their minds what they wanted. I don't have to tell how stressfull that experience can be, but Mike helped me thru it. He was calm , and helped me stay calm. He put much more time into helping me than anyone would have ever expected. Thank you Mike, you are a gentleman and were a pleasure to work with. This is the first time I ever wrote a letter like this, that's how much I was impresseed with Mike Biscardi. Joe Siegel, Palm Beach, Florida More

This dealership is truly a pleasant surprise after having shopped around for my RX400h. The cars in the lot were all well maintained, clean and prepared. All staff members were friendly, helpful and did not shopped around for my RX400h. The cars in the lot were all well maintained, clean and prepared. All staff members were friendly, helpful and did not pressure me at all during my visit. Dave is exceptional in providing courteous service, and definitely did not waste my time with sales techniques as did other dealers. Dave is extremely knowledgeable in the cars on the lot and knew exactly what he was talking about. He answered all of my questions and more during the test drive and really proved to be pleasant and friendly throughout my two visits. He understood and acknowledged that my time is as important as his, and worked out a deal in no time at all. Dave is respectful, courteous, polite and really smart- and I wish continuing success for him at Lexus of Southampton. I cannot praise this dealer enough. Please do yourself a favor and stop by- your experience will definitely prove to you what an amazing job these guys are doing. You don't need to buy a car from them to know. More

The sales group understood my needs and developed the right car and financing for me. They were very responsive and did not over pressure me. This dealership and its people are head and shoulders above t right car and financing for me. They were very responsive and did not over pressure me. This dealership and its people are head and shoulders above the competion. I liked everything so much that I purchased a second Lexus for my wife, when actually we were looking for a far less expensive and basic car. I found the dealership was good at their word. More

We purchased a used Lexus Rx400H and thanks to Chris Casey my long drawn out search ended at Lexus of Southampton. Chris was great helping me find the car I wanted at the price we could pay. Dhris knows Casey my long drawn out search ended at Lexus of Southampton. Chris was great helping me find the car I wanted at the price we could pay. Dhris knows his product, is not pushy and truly wants to make his customer happy, and we are! The dealership could not be better either, they give you so much attention and wonderful service. We will definitely see Chris for our next car and look forward to the great service and personal sttention as well. More

I have found Lexus of Southampton to have superior customer service. I have now owned a Lexus for 10 years and both their sales and service departments are professional& knowledgeable. The service man customer service. I have now owned a Lexus for 10 years and both their sales and service departments are professional& knowledgeable. The service manager, Derrick is extremely helpful and courteous. Sometimes, in the car industry, it is hard to trust... but I trust Derrick completely, for all the needs of my Lexus. I always tell my friends, they should buy a Lexus... they have the best customer service. More