Lexus of Southampton

The service was great. They did a number of services for in a remarkably short period of time, while I waited. The pricing was very reasonable and the waiting area was very comfortable with a TV and refresh in a remarkably short period of time, while I waited. The pricing was very reasonable and the waiting area was very comfortable with a TV and refreshments provided. More

The dealership had always done an impeccable job in servicing my Lexus RX 350, so when it came time to purchase a new vehicle, Lexus of Southampton was my first stop. My Sales Consultant, Dave Meiselb servicing my Lexus RX 350, so when it came time to purchase a new vehicle, Lexus of Southampton was my first stop. My Sales Consultant, Dave Meiselbach, was personable, courteous, attentive, and professional...a true reflection of the dealership and the Lexus brand. Purchasing a vehicle is a big investment and during the sales process, I never felt like the dealership was taking my business for granted. The customer service at all levels and quality of the vehicle is what keeps customers coming back. More

We needed our annual New York State inspection so we called Lexus and they said we could come the next day. When we arrived, Michael Biscardi, the service advisor greeted us in a very friendly manner a called Lexus and they said we could come the next day. When we arrived, Michael Biscardi, the service advisor greeted us in a very friendly manner and suggested our car get the routine service inspection as well. He explained what was to be performed and told us it would take about an hour. We relaxed in the well-stocked waiting room. When the service was completed, which included a complementary wash, he brought to Maria, a very pleasant receptionist, for credit card payment. The whole experience went very well and I recommend them highly. More

The work was done within the estimated time frame I had been given, and done well. In addition, the cost was significantly less than Mike estimated when I arrived. Friendly, prompt and efficient service m been given, and done well. In addition, the cost was significantly less than Mike estimated when I arrived. Friendly, prompt and efficient service merit a great experience in my book. More

The group of people with whom I interface in the service department from the person who fills out the paperwork for my car to the cashier who rings me up are extremely customer service oriented . i have n department from the person who fills out the paperwork for my car to the cashier who rings me up are extremely customer service oriented . i have never had a bad experience at this dealershop. The service on my car is performed in a timely manner and the car is spotless when it is returned to me. The work done is fully explained to me before I pay the service bill. In addition, a comfortable and fully equipped and spotlessly clean waiting room is provided to the customer, which contains, a TV, periodicals, computer desks and coffee, tea, and assorted beverages and snacks. When work on the car was going to take the better part of a day, a rental car was provided. This service is a great convenience and contributes to my reasons for using Southampton Lexus to take care of my automobile. Kudos to All the employees who make this wonderful service happen! More

Have always had great service experience. Full review of service to be performed, cost expectation and upon completion, future service needs. Would recommend this dealership. service to be performed, cost expectation and upon completion, future service needs. Would recommend this dealership. More

i have come to reley on mr Michael Pentas advice when buying cars for the last 15yrs the service area was waiting for my car at the exact time of my appointment i was treated professionaly from the mome buying cars for the last 15yrs the service area was waiting for my car at the exact time of my appointment i was treated professionaly from the moment i arrived i was given a loaner car the whole experince was painless that is why i am willing to drive 1hr ea way i know what to expect and never disappointed More

Bob Chernosky and his team did an excellent job. He was extremely responsive. Bob quickly got me information on cars and addressed my specific needs and preferences over the phone and by email. When I arr extremely responsive. Bob quickly got me information on cars and addressed my specific needs and preferences over the phone and by email. When I arrived at the Dealership Bob and Michael Penta were very friendly and made me feel extremely welcome. They even gave me a loaner car to use while they completed my paperwork. James and Bob gave me a great deal of information and instruction on the features and functions of my Lexus ES 350. All in all an exceptional experience. More

The service department at Lexus of Southampton is excellent! I have always been treated with respect and courtesy in a very friendly environment. Additionally, the work performed on my vehicle has al excellent! I have always been treated with respect and courtesy in a very friendly environment. Additionally, the work performed on my vehicle has always been expertly done. On this particular visit, I needed work done for which the necessary parts were not in stock. Rather than have me wait for the hour or so it would take to get the part or have me come back the following day, I was loaned a car. Since picking up my car on the following day, I have had no recurrent problems. Lastly, as additional evidence of my "excellent" rating for this service department, on the day of my visit I was offered two free passes to a day at the US Women's Golf Open being held in Southampton that week :)- More

My wife and I recently leased our first Lexus from the Southampton dealership. We were most impressed by the friendliness, courtesy, and professionalism of the staff. The entire sales process was relaxe Southampton dealership. We were most impressed by the friendliness, courtesy, and professionalism of the staff. The entire sales process was relaxed and low-key. All questions were answered promptly, and phone calls and emails answered immediately. My compliments to the entire staff! It was a very pleasant experience and we enjoy the automobile. More