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Lexus of Smithtown
St. James, NY
1,090 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,090 Reviews of Lexus of Smithtown
June 05, 2012
Lexus of smithtown were great reputable dealers having recently purchased a car from them a few years ago. I was not reluctant to go back and am very happy with my purchase, the staff at the dealership c recently purchased a car from them a few years ago. I was not reluctant to go back and am very happy with my purchase, the staff at the dealership couldn't be more helpful, kind and insightful. Thanks ! More
by A49ER08
Employees Worked With
Dolores, Abbas Rajani
June 04, 2012
Great job! I would recommend this dealship to anybody. David Hitt and Robert Rossworm were a pleasure to deal with. Denise is finance was excellent as well. David Hitt and Robert Rossworm were a pleasure to deal with. Denise is finance was excellent as well. More
by kdsilver13
Employees Worked With
Robert Rossworn
June 04, 2012
I have bought three cars at this dealership. There is excellent customer service (they aim to please), everyone is friendly, knowledgable and their service department is first rate. I would definitely re excellent customer service (they aim to please), everyone is friendly, knowledgable and their service department is first rate. I would definitely recommend this dealership to anyone. More
by nlancey
Employees Worked With
Anthony Lorello
June 04, 2012
This was the second Lexus I leased from these two gentlemen in less than a year. They are a pleasure to deal with. The experience was hassle free. They treated me with courtesy and valued my time.Thi gentlemen in less than a year. They are a pleasure to deal with. The experience was hassle free. They treated me with courtesy and valued my time.This is a first rate dealership.The service department is very good and also a pleasure to deal with. My car was delivered on time in perfect condition at the agreed upon price.Look forward to dealing with these two gentlemen again when my lease expires. More
by mbrecher
Employees Worked With
Robert Rossworn
June 03, 2012
The only reason we purchased the 2013 GS 350 was the The only reason we purchased the 2013 GS 350 was the thoroughness of Abbas' presentation of the car and the personalized care we received from hi The only reason we purchased the 2013 GS 350 was the thoroughness of Abbas' presentation of the car and the personalized care we received from him and Delores. We have owned four other Lexus automobiles from this dealership, but were not happy with some of the changes to the design of the GS 350 like the power mirrors not being available when they were available on the 20010 model we returned. Abbas guided us through the new technology available on the new GS 350, and made us comfortable with the car. As a five car owner of Lexus from Smithtown, I have constantly received personalized care and attention when the cars needed to be serviced. Knowing the personnel at the dealership, I feel everyone at Lexus cares about us and our cars. Steve and Debbie Brook More
by mets724
Employees Worked With
Abbas Rajani, Abbas Rajani
June 02, 2012
We had a great experience from start to finish. Arjun was very knowledgable about the product and really tried to figure out what was right for the client. He did a great job on delivery as well explain was very knowledgable about the product and really tried to figure out what was right for the client. He did a great job on delivery as well explaining all of the great features in the car. The entire dealership was a class act from first visit to car pickup. More
by abk
June 01, 2012
We have just bought our first Lexus, an RX 350. Michael Mandolese was our salesman. It was a pleasure to work with him. Mike is not only very knowledgable about the cars, but very friendly as well. He h Mandolese was our salesman. It was a pleasure to work with him. Mike is not only very knowledgable about the cars, but very friendly as well. He helped us to have a comfortable and positive buying experience. We highly recommend him and the Lexus of Smithtown dealership. More
by Bonnie Stephens
Employees Worked With
Michael Mandolese
June 01, 2012
So not sure about all of these positive reviews as they were likely done by staff family and not true customers. While I agree, the sales team is very friendly, I had the worst dealership experience ever were likely done by staff family and not true customers. While I agree, the sales team is very friendly, I had the worst dealership experience ever at this place, and will never go back or recommend to a friend, family, or foe. I wasted 5 hrs on a Saturday while they went back and forth until we agreed on a price, pulling the 'ol smoke and mirrors routine. So then they tell me we are agreed on the price for my new CT200H, and to simply come back in order to take care of the financials because it was a holiday weekend. Sure enough, I drive all of the way back, just for them to put me through the ringer in finance. Dolores is very sweet and all, but it was a scam from the beginning. They new very well they gave me a price they really couldn't achieve. So they attempted to slowly work it back up to a price that put the ball back in their court. First, giving me a ridiculous interest rate. Then, saying "ohhhh, we didn't know you were turning in a leased vehicle, there is no tax rebate on that"....they new very well as they had my lease agreement in hand during the sales process. So then to attempt to please me, they found these magic "certificates" (only 2 left in the world!!!) that would bring the interest rate down. Where the heck were those certificates when I asked them for the best rate. I never felt so used and abuse as I did in this dealership. I am in Sales, and these are the type of people we try NOT to be like. I am going to stick with Ralley Lexus in Roslyn, and I would recommend you do the same. They treat you like family there. Thanks Joe More
by jposeph.sorrentino
Employees Worked With
Frank Galante
May 31, 2012
Tony, Bob and Abbas were outstanding in the service they provided me and family. We had high expectations of Lexus and they exceeded each and every one. Tony is a warm, caring salesman who went above and provided me and family. We had high expectations of Lexus and they exceeded each and every one. Tony is a warm, caring salesman who went above and beyond to get us the exact car that we wanted. Bob was extremely helpful in getting us our dream car for the price we wanted. After our purchase of the car, Abbas and Tony very patiently explained every nuance of the vehicle to our utmost satisfaction. We are extremely pleased with our experience at Lexus of Smithtown and will be back in the future for our next car. More
by kkornweiss
Employees Worked With
Tony Lorello, Abbas Rajani, Robert Rossworn
May 29, 2012
Lexus of Smithtown is without a doubt the best car dealership we have ever dealt with. Hence, we just leased our fifth car from them. The sales & service personnel have always been extremely profess dealership we have ever dealt with. Hence, we just leased our fifth car from them. The sales & service personnel have always been extremely professional, friendly & helpful. They really do make you feel like part of their "Lexus family" whenever you are there. It's amazing how they really do go above & beyond to keep a satisfied customer. Over the past years that we have been a customer, whatever issues I have had, they have always made sure that they were resolved to my satisfaction. I can't speak highly enough of Lexus of Smithtown and especially would like to mention Robert Rossworn & Frank Loviglio who are both excellent examples of the high caliber employees that represent Lexus. More
by Joan Middleton
Employees Worked With
Robert Rossworn, Frank Loviglio
