Lexus of Smithtown

Too good to be true but it is true! Great experience When I came from CT to Smithtown NY, I was a little skeptical b/c the price on the 2011 M37x was too good be true, the condition of the car was too g When I came from CT to Smithtown NY, I was a little skeptical b/c the price on the 2011 M37x was too good be true, the condition of the car was too good to be true and costumer service from Toni was too good to be true but it was true. Smithtown Lexus were the most friendly car dealership I ever ran into. Toni gave me the utmost respect and he was laid back and cool. Smithtown gave me almost book value for my 2009 M35x Inifiniti then Smithtown lexus placed my 2009 M35x tires on 2011 M37x b/c my tires were in better condition little things like that goes a long way with me. The atmosphere was comfortable great experience but what took the cake with me they are 15 minutes away from the Ferry so I drove my new car onto the ferry and came back to Connecticut bypassing all of NY/CT traffic. Long as Im living in CT I will buy my next car from Smithtown of Lexus. Maurice More

The way a dealership should be I visited this dealership after receiving a very competitive price quote through the internet. They honored the quote but unfortunately fell just a l I visited this dealership after receiving a very competitive price quote through the internet. They honored the quote but unfortunately fell just a little bit short of my trade in request. However, they were more than fair, very responsive and accommodating and Robert Miller was a pleasure to work with. I would definitely recommend the dealership and Mr. Miller in particular as conducting business the way it should be conducted. More

Don't go here they will rob you the first chance they get!!! We came to this dealership to lease a 2016 NX300H. Before talking to us they said we must give a $500 deposit for them to open up a so-called file to We came to this dealership to lease a 2016 NX300H. Before talking to us they said we must give a $500 deposit for them to open up a so-called file to talk to us which we would supposetly receive back if we didn't end up getting a car there. We chose a car that was fully loaded to be delivered in 2-3 days. On the 3rd day we got a call from Denise Plourde telling us that the car they found was more expensive by $500 that could be delivered in 2 days (on Thursday) which we excepted. On Wednesday Denise called again and told us that there was no way we could get a car before Saturday. We were not happy with this news postponing it day after day. We called back the dealership requesting our deposit back to our card, for which they said we must fiscally came back to do. We answered that we couldn't come there today but we will be coming tomorrow and a person to see would be Mr. Salman. However, when we came back Mr. Salman was not there instead, we were seen by manager Robert Rossworn who refused to give back the deposit saying that it cost them to get the car $400 and literary got rid of us with very bad attitude. We feel robbed and cheated from them. We don't recommend anyone to do business with this dealership. More

Great experience at Lexus of Smithtown This was my third Lexus in a row purchased at the dealership. Our salesperson, Walter Maron, was easy to deal with, patient and very personable. I This was my third Lexus in a row purchased at the dealership. Our salesperson, Walter Maron, was easy to deal with, patient and very personable. I also know their service department is second to none. This is why I keep coming back here. More

The Perfect Purchase! Bill DeKoning was the first person that contacted me when I inquired about a pre-owned Lexus. He was most courteous and truly graceful. I explained Bill DeKoning was the first person that contacted me when I inquired about a pre-owned Lexus. He was most courteous and truly graceful. I explained that I had no vehicle because of my experience in an accident that left me with a broken leg, bruised ribs, and a severe concussion. I explained my 'story' to Bill. I also said I wasn't certain whether I could follow through with a purchase. He very politely asked if he could call me in a few days; I answered in the affirmative. I had a genuine fear of driving a car let alone purchasing one. I took "baby steps" with Bill. I got up enough courage to actually drive to the dealership. Although I showed up unannounced, within a few short minutes, Bill was at my side. That brief interlude afforded me the opportunity to really look at the shiny, immaculate, beautiful cars in the showroom. We chatted briefly as he got to know my price range, and I learned more about Lexus. A few short days later, I went to test drive a gorgeous pre-owned 2004 330. "She" had only 43,000 miles on her speedometer. I was looking at an (almost) brand new car. I paid for the car, and I am now happy to say that I am a proud Lexus owner. If it weren't for Bill's persistent and polite intervention, I doubt I would be this happy with any other vehicle. He truly stands out; Bill's incredibly understanding manner facilitated my dream! More

Miserable experience Denise does not belong in a luxury car dealership. Very rough and short. Because of her, this is not a place I will do business with. Denise does not belong in a luxury car dealership. Very rough and short. Because of her, this is not a place I will do business with. More

My wonderful experience with Lexus of Smithtowm This is my second lease in a row with Lexus of Smithtown . Charles Greene and everyone else at Lexus are wonderful. I never felt pressured to make a d This is my second lease in a row with Lexus of Smithtown . Charles Greene and everyone else at Lexus are wonderful. I never felt pressured to make a decision and Charles couldn't have been more helpful in guiding me to make the right choice. I recommend Charles Greene highly to anyone interested in leasing or purchasing a new car. More

Excellent Service I just leased my 2016 RX 450h from Lexus of Smithtown. Charles Green assisted us and was extremely helpful and caring. He delivered a level of persona I just leased my 2016 RX 450h from Lexus of Smithtown. Charles Green assisted us and was extremely helpful and caring. He delivered a level of personal service and communications that has become rare in the industry. He made sure that we had sufficient information and helped to secure the right car with the right colors and features and had it delivered in a very timely manner. This is my fifth Lexus but my first dealing with Lexus of Smithtown. Will definitely return in the future! Thank you Charles!! More

Excellent Service I brought my 2014 Lexus ES 2014 car because the driver's door lock was not working on Saturday May 07 at 3pm; I was advised that a new door lock has t I brought my 2014 Lexus ES 2014 car because the driver's door lock was not working on Saturday May 07 at 3pm; I was advised that a new door lock has to be installed. On Monday morning I received a call from Rob Romano that my car was ready; I returned the loaner car and picked mine up, all in 5 minutes; That's what I call an excellent service. More

Purchasing Experience Upon entering the Lexus of Smithtown dealership I was welcomed by the greeter and numerous sales representatives in the showroom. I was quickly referr Upon entering the Lexus of Smithtown dealership I was welcomed by the greeter and numerous sales representatives in the showroom. I was quickly referred to Charles Greene, who provided a wonderful experience. Mr. Greene demonstrated excellent interpersonal skills as he took the time to understand the complexity of my personal situation. After assessing my situational and economical needs, we were able to collaboratively determine which vehicle to pursue. Mr. Greene offered a comprehensive overview of the NX200t prior to beginning negotiations. Mr. Greene was able to secure a fair and reasonable quote on the trade, as well as new purchase. My experience was exactly what I expected at Lexus of Smithtown. It was an experience that is going to bring back to that very same showroom in future years to come! Thanks! More