Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Smithtown
St. James, NY
1,093 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,093 Reviews of Lexus of Smithtown
May 05, 2016
Amazing personnel !!!! Love my car ! Amazing and Professional sales people, Walter M was extremely helpful Robert Mayer was very professional, extremely knowledgable and helpful. Fra Amazing and Professional sales people, Walter M was extremely helpful Robert Mayer was very professional, extremely knowledgable and helpful. Frank L amazing people skills , explained everything in details , got my paperwork all ready, very organized ! I am extremely glad to purchase my vehicle from this dealership ! Thank yo u More
by Lyankush
Employees Worked With
Frank Loviglio, Walter Maron, Robert Meyer
April 29, 2016
If you like condescending & dismissive. Here's your dealer! I inquired about a vehicle for sale here. I am a 5hr drive away so I wanted to at least get the basic negotiations out of the way. Well, I sent John V I inquired about a vehicle for sale here. I am a 5hr drive away so I wanted to at least get the basic negotiations out of the way. Well, I sent John Valveri a detailed report on my vehicle (IPL G37). He called for more details. He asked if the payoff was accurate on my vehicle, I said it was, he starts laughing. No I'm not kidding. He asks "How can you owe that much on this car?" While laughing at me. Then he asks my vehicle trim level. It was in the detailed report I sent. Anyway, I explain it was an IPL. He asks "Is that a Journey or Sport?" I explain its neither, it's a rare top-of-the-line performance G37. He's not getting it and that's fine. I don't expect every sales person to know every vehicle out there, but if you do not know what you are talking about why be condescending to a potential customer? Completely unprofessional. He calls back with a ridiculously low offer. Now I understand this game as I've owned over 20 vehicles including 2 previous Lexus vehicles. He tries explaining "That's what the computer says." Yeah, let's just go off what a computer tells you when you input the wrong trim info... He continues to be dismissive. At this point I end the call. I do not need to be spoken down to. I follow-up with John via email with a snapshot of available comparable vehicles in their market. There are 3. The lowest price is $32,950 and the high is $36,950 Neither of which have all the options my vehicle does. Their offer was $20k. He responds in his usual dismissive manner at which time I ask for his GSM And GM's info. He ignores this request after I asked twice. I then follow-up directly with the GM Dina Burns about this experience. She was courteous, polite and apologetic. While we couldn't make a deal she did make every effort. So if you are going to shops there, be selective who you deal with. Dina is the only reason I adjusted from 1 to 3 stars. More
by TOMCURTIN2
Employees Worked With
Dina Burns, John Valveri
April 22, 2016
Wonderful Dealership This was not the first Lexus Dealership I visited. However, after meeting with Quinn I knew this was where I was going to purchase my car. Not once This was not the first Lexus Dealership I visited. However, after meeting with Quinn I knew this was where I was going to purchase my car. Not once did he pressure me into buy a car that moment. He answered all my questions about the vehicle, and I had many to ask. So in the end, I not only paid less for the car, but I had a great buying experience. More
by Mar
Employees Worked With
Quinn Mui
April 21, 2016
My experience I'm very happy and pleased that I choiced Lexus smith town Quinn mui was very nice and pleasant. I will be doing business with Quinn again thanks a lo I'm very happy and pleased that I choiced Lexus smith town Quinn mui was very nice and pleasant. I will be doing business with Quinn again thanks a lot. More
by Trisha1971
Employees Worked With
Denise Plourde, Quinn Mui, Antoni Loviglio
April 21, 2016
Fast easy no pressure I contacted the dealership for a vehicle that I had been searching for. Charles called me back and I worked with him . He was very nice and easy going I contacted the dealership for a vehicle that I had been searching for. Charles called me back and I worked with him . He was very nice and easy going . Made transactions very smooth . Denise in finance was great with working with us to get a good deal . Would definitely recommend this dealership and I love my new rx 450h More
by Lexi2016
Employees Worked With
Denise Plourde, Charles Greene
April 15, 2016
Ready To Buy A Lexus My husband and I received excellent and knowledgeable service. Quinn was very professional and patient as we had many questions as well as decisions My husband and I received excellent and knowledgeable service. Quinn was very professional and patient as we had many questions as well as decisions to make. He wasn't high pressure and respected our opinions and the time it took us to purchase our new Lexus NX. Denise Plourde in Finance was very helpful and made the whole process go smoothly and quickly. Finally, I would like to acknowledge James O'Connor. He was excellent as he took the time to set us up in our new car, spending as much time as we needed to go through all the technology and features. We were very pleased with our car buying experience. We are definitely satisfied and would recommend Lexus of Smithtown. More
by MAG
Employees Worked With
Denise Plourde, Quinn Mui, Jim O'Connor
April 01, 2016
Informative and pleasant I am on my 3rd personal lease from Lexus and I have always had an amazing pleasant and professional experience. Couldn't be any happier than I was. I am on my 3rd personal lease from Lexus and I have always had an amazing pleasant and professional experience. Couldn't be any happier than I was. More
by SueH24
Employees Worked With
Robert Rossworn, Frank Loviglio, Denise Plourde, Fahad Tariq, Antoni Loviglio
March 30, 2016
Professional and pleasant Great friendly and professional service. Quinn answered all of our questions, was eager to assist in all ways possible, prompt service, friendly, hon Great friendly and professional service. Quinn answered all of our questions, was eager to assist in all ways possible, prompt service, friendly, honest and made the leasing experience extremely easy and pleasant. Would highly recommend him to friends and family in future. More
by JessicaK
Employees Worked With
Quinn Mui
March 29, 2016
Excellent Nice salesperson and excellent personality. I had a great experience dealing with him. I will recommend my friends an family when they are ready to le Nice salesperson and excellent personality. I had a great experience dealing with him. I will recommend my friends an family when they are ready to lease a car. More
by Elena
Employees Worked With
Quinn Mui
March 29, 2016
new car We had purchased a Lexus from Smithtown in the past and returned six years later. Our sales professional was promoted so we had the privilege of wor We had purchased a Lexus from Smithtown in the past and returned six years later. Our sales professional was promoted so we had the privilege of working with Charles Green. He was professional and knowledgeable making our car buying experience a positive one. On the day of pickup , we had a delivery specialist explain the car to us in detail . He was also a pleasure to work with and his patience was well appreciated. His name is Fahid Tariq. He even offered to come to our home if we had any other technical difficulties. We would definitely recommend this dealership to family and friends. More
by caribnln
Employees Worked With
Michael Mandolese, Denise Plourde, Charles Greene, Fahad Tariq
