
Lexus of Riverside
Riverside, CA
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627 Reviews of Lexus of Riverside
Wonderful dealership. Kind individuals, great service, no nonsense. Great experience overall. Marcos was tremendous and would send anyone I knew here and to him. Lisa in F Kind individuals, great service, no nonsense. Great experience overall. Marcos was tremendous and would send anyone I knew here and to him. Lisa in Finance was also wonderful and so helpful. More
A satisfactory experience except for the salesperson Alex. He got an attitude with me because I was not too fond of the language on the paperwork he wanted me to sign. I was using funds from my own cred Alex. He got an attitude with me because I was not too fond of the language on the paperwork he wanted me to sign. I was using funds from my own credit union. He said, it was authorization for them to run my credit because they needed to verify me since I wasn't using their services for funding. When I told him I was wasn't comfortable doing that because I didn't like the wording in the agreement and that I noticed that he had already ran my credit and I hadn’t signed the paper yet. I told him since he had already ran my credit he could verify my information from that report and I wanted to see it. Still, I didn't want them shopping other banks for financing the vehicle I was purchasing, and I noted to him that's What the paperwork states. Even though he said they wouldn't do that, I wanted it in writing. Since I liked the vehicle and was purchasing it for my son and his family. I marked out the words and noted I disagreed. Once we got through all of Alex's attitude, which he didn't think we noticed. The rest of the transaction went very quickly. Oh! My son and his wife love their new vehicle. More
Bad experience I bought a car at that dealer the seller helped me but the staff is terrible I already had an approval with my bank and I told him that I just wanted to work with my bank and that I just ran helped me but the staff is terrible I already had an approval with my bank and I told him that I just wanted to work with my bank and that I just ran the credit with my bank and they didn't listen they ran my credit where they wanted to then they just give me a key More
It’s a great dealership. Finally purchased a brand new car on my own with the help of one of the salesman at the Riverside location and was treated with respect and was helpe Finally purchased a brand new car on my own with the help of one of the salesman at the Riverside location and was treated with respect and was helped throughout the whole process. It was a really smooth process. More
Got a phone call from Lexus of Riverside offering a free oil change due to the fires in San Diego County. Till Oct. 30. When I called them they said they were not offering it. I will no longer use them. D oil change due to the fires in San Diego County. Till Oct. 30. When I called them they said they were not offering it. I will no longer use them. Don't offer me a service and then play games! More
Salesman Alex and finance agent Jake were great. Assisted with our questions and made sure we knew about the car and the warranties that were offered. Assisted with our questions and made sure we knew about the car and the warranties that were offered. More
Their sales team were outstanding in providing a NEW LEXUS 2022 ES300 hybrid for my liking. Their staff: Adel Shammas, General Manager; Eric Zhang, Internet Sales Advisor; Nick Hays, Finance Manager; an LEXUS 2022 ES300 hybrid for my liking. Their staff: Adel Shammas, General Manager; Eric Zhang, Internet Sales Advisor; Nick Hays, Finance Manager; and Ashley, Internet Sales Assistant, worked together in cohesion, allowing me to purchase a brand new vehicle at, LEXUS of RIVERSIDE, while other dealerships was unable to provide me a new model. I personally thank them for their diligent work to locate a vehicle when there were currently a shortage of available NEW MODELS being shipped from LEXUS of North America. The dealership provided excellent service, was polite, sincere and very courteous on their effort in accommodating total value customer satisfaction during my visit there. Overall, their dealership is the best one I visited in Riverside County. I just want to wish them well in their ongoing, continuous sales, service, and parts for their loyal LEXUS customers. Keep up the excellent work! More