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Lexus of Riverside

Riverside, CA

4.8
627 Reviews

3150 Adams Street

Riverside, CA

92504

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627 Reviews of Lexus of Riverside

July 15, 2022

Every sevice (lease, sales and service) rated 100%. Dealership very clean and employees very helpful. More

by Faith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elva, Finance gentleman (don't know his name.
Jul 15, 2022 -

Lexus of Riverside responded

Thanks for your glowing review of Lexus of Riverside, Faith! We're thrilled our team welcomed you with excellent assistance and accommodating facilities. Have a wonderful day!

July 03, 2022

Harry and Jake were great! Harry was knowledgeable about the vehicle and was great to work with. Both Harry and Jake stayed past closing to make our deal happen and we apprecia More

by Badeau4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry, Jake
Jul 05, 2022 -

Lexus of Riverside responded

We're delighted you enjoyed working with Harry and Jake here at Lexus of Riverside! We will be sure to pass your kind words along, and we hope you have a great day!

June 25, 2022

The process was fast and the people that were helping us were cooperative and were willing to work with us. More

by julie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos
Jun 27, 2022 -

Lexus of Riverside responded

Julie, we are delighted that you had such a positive experience working with our team! Thank you for choosing Lexus of Riverside and for sharing your feedback. We wish you many safe and happy miles ahead!

June 20, 2022

Miguel our saleman was very nice and informative. He's a good listener. He got us a great deal that we got 2 cars. More

by philb269
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Sevilla and Marcos
Jun 21, 2022 -

Lexus of Riverside responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Miguel and the Lexus of Riverside team. Drive safely, and we hope to see you back again down the road!

Jun 21, 2022 -

philb269 responded

Miguel is the best!

June 03, 2022

The dealership that repays loyalty with expecting repeat customers to pay 20% over msrp Sorry you have lost our loyalty More

by Former loyal Lexus customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales
Jun 06, 2022 -

Lexus of Riverside responded

This feedback is disappointing to receive. We strive to deliver top-notch vehicles at a competitive value, and I am sorry to see that we have left the wrong impression. It is never our intention to take advantage of our guests, and I would appreciate the chance to speak with you to see what I can do to help straighten this out. If you are willing, please feel free to give me a call directly. Thank you, Elva Padilla - Business Development Manager - 951-354-4122

May 31, 2022

This is my second purchase from this dealership. I had such a good experience with my initial purchase (7 years ago) that I drove the 40 miles back to this dealer to purchase my new Lexus. More

by DavidNRager
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Lisa Hamilton
May 31, 2022 -

Lexus of Riverside responded

We're delighted to learn that you had a most pleasant visit, courtesy of our team. Customer satisfaction is a top priority for us and we'll go to great lengths to ensure that. Enjoy your new ride! - Lexus of Riverside

May 30, 2022

Great service and quick as well. Jerome helped us get the car we wanted and was so helpful with all our questions we had. More

by sarai.deleon07
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerome
May 31, 2022 -

Lexus of Riverside responded

Jerome is great! We are thrilled to see that your car-buying with him was wonderful. Thank you for supporting Lexus of Riverside and congrats on your new ride!

May 22, 2022

Everyone was great except Rick who didn't seem to listen to me as a customer! I had to contact his manager after giving him several chances to watch him attitude. He needs to communicate better or he may c More

by MsBowser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick, ... DAVID, FRANK, SCOTT. DON, The receptionist was nice
May 23, 2022 -

Lexus of Riverside responded

I expect the highest level of service from my team so I apologize for the way you were treated during your time working with us and assure you that this feedback will be addressed properly. Thank you for recognizing the pleasant moments that you experienced. If there is anything more I can do to assist you, please feel free to reach out. Best, Don Churchill - Parts and Service Director - 951-353-0903

May 22, 2022

They are always very efficient the minute I bring my car in they go through paperwork n when it’s done they send text to pick up my car n everything is done n the car is washed when I pick up good job n gre More

by Aida Harootoonian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Servicing the car n also when I purchased my car.
May 23, 2022 -

Lexus of Riverside responded

Aida, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lexus of Riverside team. Drive safely, and we hope to see you back again down the road!

May 20, 2022

I love working with Lexus Riverside they are always willing to work with us and have the best deals!! More

by Erika M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel and Eric
May 20, 2022 -

Lexus of Riverside responded

Thanks for the review, Erika! We're glad that our team was able to take care of you and deliver an excellent experience.

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