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Lexus of Queens

Long Island City, NY

4.4
641 Reviews

36-20 Steinway st.

Long Island City, NY

11101

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641 Reviews of Lexus of Queens

November 19, 2014

Lexus of Queens always exceeds my best expectations This is my 5th RX350 including my 4th from this dealership. Based on my personal experience and anecdotal information from my friends, there is no co More

by stanley.markowitz.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Valle
Nov 19, 2014 -

Lexus of Queens responded

Hello again, I would like to thank you for your feedback and recommendation, both are greatly appreciated. Customer satisfaction is our number one priority and hearing that you were satisfied with your dealership experience, makes me happy. I would also like to remind you that you can always reach us in the event you should require further assistance with your vehicle. The number to reach us is, (866) 517-8553. Best of luck! Ken Wartel General Manager

October 31, 2014

As always, The Best! I have purchased six cars from Lexus of Queens and now my wife and I are picking up her brand-new 2015 RX 350 F sport! Nothing but the best service o More

by stefco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter LoBianco
Oct 31, 2014 -

Lexus of Queens responded

On behalf of everyone at Lexus of Queens, we would like to thank you for your kind feedback. I personally would like to congratulate you and your wife on the new RX 350 F SPORT and wish you both nothing but health and happiness, while driving it. Remember, if either of you should require further assistance with your vehicle, please reach me at (866) 504-0980. Best wishes! Ken Wartel General Manager

October 27, 2014

GREAT EXPERIENCE THANKS TO TRAVIS, CHUN AND LENIN Great dealership with representatives who are willing to go above and beyond to help. Travis, Chun and Lenin are amazing. They helped me lease a fully More

by aplaksin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis, Chun, Lenin
Oct 27, 2014 -

Lexus of Queens responded

Hello again, On behalf of everyone at Lexus of Queens, I would like to thank you for taking the time to give us your feedback! I'm happy to learn that I was able to aid in providing you with a Sales experience that you were satisfied with and I wish you luck with your new RX 350! If you should ever require assistance with your car related issues or concerns, please don't hesitate to reach me at, (866) 504-0980.

October 21, 2014

Travis is one of the best and honest sales man to date A nice place to purchase a great vehicle from a great sales man. I went to get a used 2011 Toyota corolla and was helped by a gentle and kind sales c More

by Ikenna Odimgbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Naja
Oct 21, 2014 -

Lexus of Queens responded

Dear Sir/Madam, Thank you for your feedback. I'm glad to know that you were satisfied with the assistance in which I provided to you. I would like to wish you the best of luck with your new vehicle and would also like to remind you that we are here to answer all of your vehicle questions. You can reach us at, (866) 504-0980, if you should ever require further assistance. Travis Naja

September 23, 2014

Great Experience at Lexus Queens We were lucky enough to find our used car at Lexus of Queens. The customer service from our salesman Raj was outstanding! He answered all our questio More

by Lupe Rodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raj
Sep 24, 2014 -

Lexus of Queens responded

Hello Mr. and Mrs. Rodriguez, I would like to thank you for your feedback and am also happy to hear that you were satisfied with the Sales experience that was provided to you both. I wish you luck with your new vehicle and would like to remind you that we are here to answer all of your questions, if they should arise. You can reach us at, (866) 504-0980. Ken Wartel General Manager

September 16, 2014

Pre-Owned Purchase of RX 350 I recently purchased a car from Lexus of Queens. Mr. Julio Perez and the General Manager Ken Wartel worked with me on this sale. They were both very p More

by bruno.genari.5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Perez, Ken Wartel
Sep 23, 2014 -

Lexus of Queens responded

Bruno, Hope you are enjoying your new Lexus! Thanks for taking the time to write such a wonderful review!! It is a pleasure to have Julio on our team.. As you said, we always want to be upfront and cut thru all of the nonsense and unnecessacery haggling that most people go thru when purchasing a new or pre owned car.I assure you that anyone you recommend us to will be taken care of in the same professional manner. Please dont hesitate to let us know if we can be of any further assistance. Once again, please enjoy your Lexus for manay many miles and smiles!!

September 08, 2014

Super Easy and Straight to the point My boyfriend and I came in to purchase a 2007 ES350 with a tight budget. We were worried of people scamming us with hassle prices but our salesmen, An More

by farahf1991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Choi
Sep 08, 2014 -

Lexus of Queens responded

Hello there, Thank you for your kind words regarding the Sales experience I provided to you and your boyfriend, it was my pleasure! I'm happy that I was able to make the entire process as smooth as possible for you both and I look forward to assisting you again in the future. If you ever feel like you require assistance before then, please feel free to reach me at (866) 504-0980. Lots of luck with your vehicle. -Andrew Choi

July 12, 2014

Tam Reed Greattttt car buying experience!! My salesperson Anthony Franco was very knowledgeable of the RX 350 I purchased. He made me feel comfortable and More

by Tamrd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Franco
Jul 14, 2014 -

Lexus of Queens responded

On behalf of myself and Evan Leppert, we both would like to thank you for your review and recommendation! We also wish you the best of luck with your RX 350 and hope that you enjoy it. Please feel free to contact us at, (866) 504-0980, in the event you require any further assistance with anything vehicle related. Anthony Franco

June 23, 2014

Outstanding Customer Experience Lexus of Queens goes above and beyond to provide an exceptional customer experience. Peter, Evan, and Mike have been outstanding. I always feel like More

by Shanda71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Lobianco, Evan Leppert, Mike Mogilner, Melissa Ortiz
Jun 25, 2014 -

Lexus of Queens responded

Shanda, Thank you for the great review! It really is a pleasure having Peter, Evan and Mike on our team and part of our family. I'm so glad you had a great experience here and thank you for taking the time to let us and everyone else who reads these reviews know that. Please don't hesitate to let us know if there is anything else we can assist you with. Have a great summer! Ken Wartel General Manager

February 06, 2014

Everytime I got to lexus dealership, I see Susana at the front desk cashier with a great smile and very welcoming! She makes me feel at home, Shes very helpful, Friendly and able to multitask all at the sam More

by rvpnav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
susana ortiz
Apr 22, 2014 -

Lexus of Queens responded

I would like to thank you for recommending the entire staff at our dealership. We take pride in customer satisfaction and we make sure that each and every customer experience is a pleasant one. I would like to extend an invitation for you to call us, if you should ever need assistance with any vehicle related concerns. We could be reached at 1- 866-504-0980. Thank you once again for your feedback. It's customers like you that we rely on to help us perfect ourselves. -Ken Wartel General Manager

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