Lexus of Queens

Lexus of Queens SUCKS! Stay away Kept me waiting for over 3 weeks to get a new car. Then waited over an hour to pick the car up. Sales manager is oblivious and definitely doesn't Kept me waiting for over 3 weeks to get a new car. Then waited over an hour to pick the car up. Sales manager is oblivious and definitely doesn't care about the customer. Subpar performance for what is marketed as the best. More

No honesty total incomptant When you think of a prestige company like Lexus you asume that they should offer good service and the knowledge. Unfortunately that what we thought wh When you think of a prestige company like Lexus you asume that they should offer good service and the knowledge. Unfortunately that what we thought when our mechanic made our a money making machine for him self so we brought the car over to Lexus of queens. We asked the representative Josh to give us an honest opinion as far as all the problems with this car and tell us if it's wrothed to spent any money on it considering it being a 1999 car. This was in February. He gave us a full diagnostic report which we were charged and estimated over $6000 cost that should have had one year grantity. Falling for their name and so called reputation we agreed to have it done. Our car never been fixed properly been to them twice we had to pay additional $8,000 and they are making new issued as they go. They are running a scam with used cars by making it a money making machine. No honest service and honor there. More

Please find another Dealer. I beg you. It is very disappointing to me the way i'm was treated at Lexus of Queens. I bought a 2008 Lexus GS350 from here. The car was sold to me after being It is very disappointing to me the way i'm was treated at Lexus of Queens. I bought a 2008 Lexus GS350 from here. The car was sold to me after being in an accident(this was never communicated to me) and the car fax was never given to me after I asked numerous times. Every time I asked for the car fax the subject was changed. So I complained to the Better Business Bureau. At that time Ken Wartel (the manager) gave me a 2 years oil service and finally sent a "wheel and tire" warranty that was promised from the start. The car had a shaking while driving. I took it to Mavis (a friend worked there) and they told me that all the rims are bent. I brought it in and the techinican told me all rims are bent. So i tought i would make use of this Tire and Wheel warranty. When I get there. Lexus of Queens had NO RECORD of this wheel and tire warranty. I had to send a copy of the warranty. This was very odd.. This to me seemed like a scam. How can a company offer a warranty but no one could find it? I had 4 of my rims bent at the time of the visit in October 2013. Only 2 were changed. Rohan told me then that the warranty company will not change all the rims and tires. That i had to come back. This to me is also a scam. I brought the car back again in August 2014 and asked them to change the rear rims and they only changed one. Another Scam. The car was brought back yet again, The tire has a nail in it. The warranty company would not honor the warranty. The rim and the tire will not be changed once again. Because the tread is low. Now a year has gone by since my first request to change the rim and tire a This is a scam. I'm being promised something by Lexus of Queens but they left out the part, the warranty company picks and chooses what they want to replace. This is a scam. Some words of advice to help the dealership run honestly: 1) If the car has been in an accident please let the customer know. 2) When a customer asks for a CARFAX before the time of sale, please provide it. 3) Please do not offer this wheel and tire package to ANYONE without giving them the details of what this stupid warranty is. Please stop scamming your customers. More

The general sales manager Richard Emerson is great at lying he is the worstthe only thing nice about him are his glasses a real con artist this guy is more crooked than the letter S when I went over the figures he is the worstthe only thing nice about him are his glasses a real con artist this guy is more crooked than the letter S when I went over the figures with him for my wife lease this guy acted very indignant he was condescendingand his figures were off 29 dollars a month which came to $754 over the course of the lease make sure you have your homework done with this guy or I guarantee he's going to try to launch into space furthermore check the reviews on the Better Business Bureau. Lexus of Queens is not an accredited company furthermore on a scale from A + to the letter F Lexus of Queens is a F and if you don't believe me just google it. More