Lexus of Queens

fast and easy i recently came in to get several things done. i had been putting off having to come here because dealerships in general are very dreadful and the las i recently came in to get several things done. i had been putting off having to come here because dealerships in general are very dreadful and the last few times ive been here it was just as brutally slow and unorganized. well i should have just came in sooner because now everything is amazing. the pre owned department has made a complete 180 since Mike M. joined. He used to be a tech guy but now he is assisting the pre owned manager and department. really i should say he is the pre owned department. he was able to help me with all my issues from getting new batteries in the fobs and got me all weather mats and chargers and whatever else i could think of without a question and all with a smile. xxxx be glad to help with any inquiry what so ever so dont dread going there like i did and just go in and ask for mike. More

2014 Lexus IS 250 - Salesperson Julio Perez was awesome! I had an AMAZING experience with purchasing my 2014 IS 250 from Lexus of Queens!! Our sales person Julio Perez was extremely courteous and so knowledg I had an AMAZING experience with purchasing my 2014 IS 250 from Lexus of Queens!! Our sales person Julio Perez was extremely courteous and so knowledgeable of his product. After looking at the many choices available, Julio helped me choose the right vehicle for my needs. I wanted to stay within my monthly budget parameters & I wanted 4 wheel drive. This Lexus IS 250 is a wonderful car, it has incredible handling and pickup, not to mention gadgets,, really nice GPS system. There was a little cosmetic touch up needed on the vehicle and I was given a loaner car in the meantime. Julio kept me apprised throughout the process and the service turnaround was super quick and the touch up paint was beautiful! I couldn't have been happier with the ultimate service I received from our salesperson Julio Perez, Evan Leppert the Finance Manager, and Danny in the service dept. I would highly recommend this dealership!! You can find the right car for your needs! P.S. I am a prior Cadillac DeVille owner,, and the ride on this IS 250 is smooth as silk!! EydiePG More

WORKED WELL TO MAKE ME HAPPY Although it was a used car we bought for our 16 year old daughter, we were treated like it was a new car. Richard Emerson bent over backwards for me Although it was a used car we bought for our 16 year old daughter, we were treated like it was a new car. Richard Emerson bent over backwards for me to make sure the vehicle was to my liking. It took me three times to the dealership, but sometimes it happens with used vehicles. Tom Mauro was also a gentleman that helped me out with a smile on his face at all times. More

Chaos Car was advertised with navigation, which in the end it did not have. Said they sold it 2 days ago, still appears on all of their sites. Then I receiv Car was advertised with navigation, which in the end it did not have. Said they sold it 2 days ago, still appears on all of their sites. Then I received another email asking me to come and see the car?! Asked her to verify the car is on the lot. Response, yes it is! I don't think they are well organized! More

Very Profesional Team This Dealer reserved a 5 star rating as all the people in the dealer are very profesional, Andy, Alex and Jay are amazing, very knowledgeable was an e This Dealer reserved a 5 star rating as all the people in the dealer are very profesional, Andy, Alex and Jay are amazing, very knowledgeable was an easy and a pleasant experience buying our Lexus ES350, Nice people, and excellent customer service.. Thanks Andy, Alex and Jay.... More

Great Service! I bought a used 2013 Lexus CT 200h from Lexus of Queens. Matthew Villacis was very professional, knowledgeable. Whatever I asked he did his best to fi I bought a used 2013 Lexus CT 200h from Lexus of Queens. Matthew Villacis was very professional, knowledgeable. Whatever I asked he did his best to find out the solution and provide right information to make right decision for me. For example he gave me the all weather car mats as a gift, and he replaced a tire when I asked for it. He is the best salesman! I highly recommend the dealership and Matthew. More

The Best Car Experience Ever! The best thing that could've happened to me is when Lauren answered the phone when I called Lexus of Queens to acquire about a Lexus. Lauren was great The best thing that could've happened to me is when Lauren answered the phone when I called Lexus of Queens to acquire about a Lexus. Lauren was great!! She worked hard to get me in a car and secure a great auto insurance rate with a great broker!! Congratulations on your new baby!!!!! Other great people that I met was Alex, ALEX YOU ARE THE MAN!!!!!! He helped me secure a great rate for financing. And Chris was so helpful when explaining my car's "how to" functions. Beautiful environment and excellent customer service. I am a forever Lexus owner and will continue to upgrade with Lexus of Queens. More

Best leasing experience ever! Me and my wife leased RX 350 from Lexus of Queens and I can easily say it was one of the best experiences we've ever had. First of all this place trea Me and my wife leased RX 350 from Lexus of Queens and I can easily say it was one of the best experiences we've ever had. First of all this place treats you like you are their best customer from the moment you walk in. We did a test drive and negotiated the price a little, the same day we got an email from the general manager Ken Wartel asking about our experience. We also had the pleasure of working with Business Development Manager Inna Katsman. No matter how many questions we asked she addresses all our questions and concerns, helped us a lot along the way. We also got to meet with finance manager Alex Quinteros. Such a nice guy. He explained everything about our lease and terms. If you are in the market looking for a Lexus go talk to these guys, you wont regret it. More

Exceptional Service Hi Let me start out by saying that the service I received from Lexus was extraordinary. Lauren, Alex, Rich and Chris is an amazing sales team. I dr Hi Let me start out by saying that the service I received from Lexus was extraordinary. Lauren, Alex, Rich and Chris is an amazing sales team. I drove off with complete understanding of my purchase as well as the technical aspects of my vehicle. I want to especially give thanks to Lauren for staying late and accommodating my schedule. Lauren is very knowledgeable and capable in her field. Thank you Lexus of Queens. May Cortez More

My first fantastic car buying experience When you want to buy cars, you are always worried about the haggling you have to do with the dealer, and how good the car would be, if it's pre-owned When you want to buy cars, you are always worried about the haggling you have to do with the dealer, and how good the car would be, if it's pre-owned etc. I bought a pre-owned lexus HS250h from Lexus of Queens. I just saw the car on their website, and I called the sales team. It was Andrew Choi who I dealt with and we did the deal just over the phone, negotiated the price in just 5 mins. It was quick and simple, Andrew got back to me and said his manager approved the deal. Two days later, I went with the cheque and was out of the dealership in a couple of hours. The dealer showed each and every minute detail of the car, how to operate its navigation, infotainment. I dealt with Alex ( finance Manager) and he is a great guy too. He did not force me to buy anything extra, just showed me what Lexus could offer in terms of extended warranty etc and left the decision to me. Over all a great experience. 5 stars to the dealership, Andrew and Alex. More