Lexus of Queens

Thank you! Quite honestly I was apprehensive stepping into another dealership after I had unpleasant experience at Massapequa Nissan several years ago. However, Quite honestly I was apprehensive stepping into another dealership after I had unpleasant experience at Massapequa Nissan several years ago. However, it was time for a new car and I decided to try Lexus this time. The aim was set on2017 RX350. From the moment we (me, my best half and child) entered the dealership on May 30, we were very impressed by its interior and level of attention to the clients. Our salesman was Sani. Within 10 minutes we were driving off the dealership lot to try the new RX350. Sani provided a complete walk around the vehicle and explained all new bells and whistles (believe me, you do need a little crash course prior to getting behind the wheel of this computer on wheels). Then followed the longest test drive in my life. I kept asking Sani after two blocks when should I make a U-turn to return to the dealership and he chuckled and said that we were going to take the car in the BQE and let it rip. Compared to measly 5 blocks "test drives" around Jamaica avenue provided by the majority of dealerships in Jamaica, Queens, this 30 minute drive on local streets followed by highway gives you an excellent idea what you can expect from a Lexus of your choice. After the test drive, we sat down to discuss the finances. I really appreciated the fact that the "negotiations" are held in private booths and not in the open (Nissan Nemet, I am looking at you!). There was absolutely no pressure from Sani. He gave a price that was reasonable and close to True Car suggested price. We ironed some minor details, discussed the price of the trade-in and that was it. Sani was accompanied by another fine gentleman, Willy, who helped to close the deal. My many thanks to him too. I read the negative reviews about Lexus of Queens and I feel that all this negativity comes from buyers who expect the dealership to give the cars for free or for the price that they (the dealership) purchase from the manufacturer. The dealership is in the business of making money so the key is to find some middle ground. We walked in into this dealership at 1pm and walked out at around 4pm with the signed deal. Again, I can't thank enough Sani and Willy for making such an enjoyable experience for us at Lexus. The next day, we came back with the certified check and Sani even picked us up from the subway station, which was highly appreciated after a long day at work. We also dealt with the financial manager, Rodney who is just a great guy all around. When I came back on June 1 to pick up the car (the dealer was installing the running boards), the car was ready as promised, washed, and with registration ready (DMV portion was a breeze, btw). Remember I mentioned that this new Lexus is a computer in wheels, well, before you drive your new car from the dealership you are provided a personal instruction with one of the techno gurus who explain and help you set up everything before your maid voayge. ABSOLUTELY No pressure (you would think that after you paid for the car they want you out asap). No. At Lexus of Queens they want your business and they do everything to make you happy. My car was "introduced" by Hector, who took his time explaining EVERY safety feature and everything in between. Once you look at the 752 page manual (btw the navigation system has its own manual which is not light either) you ll understand why Lexus provides this individual session to you (they want you to be safe) so you can enjoy your Lexus from minute one. Lexus of Queens is a finely tuned, well oiled machine and I attribute it to the upper management and the people on the ground. Thank you! More

Great service center Lexus of Queens helped me with everything I needed for my Lexus. Matt Rolon took care of my exterior and interior detailing, and I was more than satis Lexus of Queens helped me with everything I needed for my Lexus. Matt Rolon took care of my exterior and interior detailing, and I was more than satisfied. I will absolutely go back to this center. 100% recommend. More

Alex Quinteros is an amazing guy. He is the BEST. Peter is the best. Raj, Rich, and genearal manger are amazing. All other people were very very nice. It was the best experience. On 3/1/2017 I got an Peter is the best. Raj, Rich, and genearal manger are amazing. All other people were very very nice. It was the best experience. On 3/1/2017 I got another Lexus from them for my son. Alex Quinteros is an amazing guy. He is dedicated and he will do anything for you. General manager Ken Wartel is an extraordinary person. He talked to me while going home around 8 PM. Everybody is so nice. This is like a family. GOD BLESS THEM ALL. More

Great team I am super impressesed with the entire team at Lexus of queens. Our sales consultant was Artem Rodnevski, he was very patient with us. Artem stayed wi I am super impressesed with the entire team at Lexus of queens. Our sales consultant was Artem Rodnevski, he was very patient with us. Artem stayed with us for at least 2 hrs after closing on the first day, never once giving the impression that he would rather be somewhere else. He is also very funny- great no pressure experience. Our finance manager Alex Quinteros is very personable and professional. We never felt like we were being mislead, he explained every line of this sale in detail. We went through all of our options- sales vs lease together-pros and cons. Together Artem and Alex made it happen for us. Proud owners of a loaded 2017 rx 350. A dealership of team players. Also briefly talked with Andrew, Willy, and Raj all were super. Thank you, Scott R More

Worst Lexus Dealer in my life The worst luxury auto dealership in NYC. Ken, Sales Manager never reply emails or phone call as and he has no knowledges on any current promotion and The worst luxury auto dealership in NYC. Ken, Sales Manager never reply emails or phone call as and he has no knowledges on any current promotion and car purchase finance process . Over promised for car availability and dishonor signed deal. Switching to cheaper car with total different VIN# 3 days prior delivery and advising that the car they promise to sell. Never recommend to anyone who would like to finance / lease with Lexus Queens. More

Second time car buyer in the last 3 years I want to start by saying Julio is the man! Julio is the type of person that treats people with the upmost respect. He just didn’t just ask how I was I want to start by saying Julio is the man! Julio is the type of person that treats people with the upmost respect. He just didn’t just ask how I was doing but how my family was doing and what has been going on since three last ago when I bought the last car. Julio really wanted to know how I was doing personally. It was like we were best friends who haven’t seen each other in a while, hit it off again instantly. Behind reconnecting again, he had all the paperwork taken care of when I got there so we didn’t have to waste any time. Julio took the time to go over everything to make sure it was correct and up to my standard (don’t worry everything was correct ha). This is business 101 and very efficient which I appreciated. Next was the finance manager who was just as equally friendly and professional. He asked me a number of personal questions to try and get to know. He didn’t try to “hustle” me out of more money and buy anything I wasn’t comfortable with. This is how the car dealership industry should be instead of people’s common misconception. When you go to Lexus of Queens you are treated with nothing else but the best as if everyone was a member of their own family. I would also like to take a second and tell you how clean the waiting area was and how comfortable. When you walk into the waiting room, it looks inviting from the seats, to the newspapers, to the food, etc. There are plenty of seating, drinks, snacks, bagels & coffee for everyone. Most dealership just have a few cars but not Lexus of Queens. Everything is first class here. More

Recent auto purchase We recently purchased an auto through Lexus of Queens. We worked with Lou D'Angelo who is professional, courteous and very helpful. We are very happ We recently purchased an auto through Lexus of Queens. We worked with Lou D'Angelo who is professional, courteous and very helpful. We are very happy with our new auto and would definitely recommend Lexus of Queens. More