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Lexus of Queens
Long Island City, NY
641 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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641 Reviews of Lexus of Queens
March 23, 2019
Words cannot express how happy I am Gohar was beyond amazing!!! She went above and beyond to meet all my requests and she over exceeded expectations! I’m so happy to be part of the Lexus Gohar was beyond amazing!!! She went above and beyond to meet all my requests and she over exceeded expectations! I’m so happy to be part of the Lexus family! More
by Happy customer 123
Employees Worked With
Chris from technology , Gohar Arustamyan
March 21, 2019
Great experence! Amazing sales consultant My sales consultant Gohar was amazing!she made so eazy and proffessional, this was my 4th Lexus and this time better then before...Lexus of Queens is My sales consultant Gohar was amazing!she made so eazy and proffessional, this was my 4th Lexus and this time better then before...Lexus of Queens is a great place and Gohar is amazing i will definatly recommend her, More
by LUZ
Employees Worked With
Gohar Arustamyan
March 21, 2019
Great dearler ship to get your new car if you are looking to get a new car . Try this dealership . They have great service and respectful workers that help you get your brand new car . if you are looking to get a new car . Try this dealership . They have great service and respectful workers that help you get your brand new car . More
by Ethan
Employees Worked With
Dmitry Bargraser
March 15, 2019
Dishonest but friendly Purchasing a car is a tremendous experience. One needs to find the perfect car but also feel comfortable enough to do business with the dealer. It's n Purchasing a car is a tremendous experience. One needs to find the perfect car but also feel comfortable enough to do business with the dealer. It's not only about the price but also the feeling of not being swindled. Even though the car(2016 CPO RX 350) was inaccurately listed on the website, I truly thought that I had found the perfect car. Unfortunately, I was matched with a lazy or uninformed salesman. My appointment was on March 2nd, the weekend following a snow storm so the dealership was pretty empty. When I got in the car for a test drive, it felt amazing, just what I expected of Lexus. I wanted the car right then and there. I asked for simple instructions ex. how to open the second compartment of the arm rest console and Victor, the salesman simply said "I don't know how to open it." After fumbling around with it, I figured how to open it on my own. Since the listing was already inaccurate about the interior color, I wanted to be sure that the car came with all the other advertised options. When I asked about specific features such as the pre-collision system and dynamic cruise control, Victor said "yeah yeah, they're all there, you will find out how to use them once you buy it." At that moment I knew, the salesman did not care for nor consider what I was looking for, only whether he was making a sale. How can I agree to buy a vehicle when I don't know what it's equipped with? After the test drive, I was led to a room and given a piece of paper that listed all the options and features of the car and guess what, no pre-collision system and dynamic radar cruise control. I was told that those are only available in the newer models and was recommended to consider buying a 2019 RX. The following weekend, I visited another Lexus dealership and bought a 2016 RX on the spot. (Guess what, it came with the pre-collision system and dynamic cruise control.) Not because the price was lower, but I felt that I could trust the salesman since he took the time to answer my inquiries. Reading all these great reviews of other sales staff was encouraging, I guess I was just unlucky. I hope any customer who visits Lexus of Queens is met with a professional sales employee. Regardless, Victor seemed like a nice guy. More
by AverageConsumer
Employees Worked With
Victor Dadlani
March 15, 2019
Honest and professional Dmitry went above and beyond to make my third new RX350 lease experience at this dealership excellent as usual. He gave me his cell phone number and w Dmitry went above and beyond to make my third new RX350 lease experience at this dealership excellent as usual. He gave me his cell phone number and was always in touch over the few days that we had worked together. He is very courteous and polite, and of course, he got me a great deal! Dmitry, thank you! More
by aplaksin
Employees Worked With
Dmitry Bargraser
March 03, 2019
It great I found that sales department was well educated in there product. The dealership very posh provided us coffee and treats. The process of buying the I found that sales department was well educated in there product. The dealership very posh provided us coffee and treats. The process of buying the suv was painless that's why it was our second purchase. I would recommend this dealership to anyone. More
by Nat24
Employees Worked With
Gohar Arustamyan
March 01, 2019
Very calm and professional Dimitri was very patient with us and made sure we are totally happy with our purchase. He could have pushed us to opt for a lease or a different model Dimitri was very patient with us and made sure we are totally happy with our purchase. He could have pushed us to opt for a lease or a different model but he exactly knows our capacity and what is practical for our lifestyle. Thanks Dimitri! More
by Alroi
Employees Worked With
Dmitry Bargraser
February 26, 2019
3rd time buying from this dealer Lexus of Queens has been my car dealership for my family. My father bought me my first Lexus here and also for my brother. Now as an adult and having Lexus of Queens has been my car dealership for my family. My father bought me my first Lexus here and also for my brother. Now as an adult and having kids, I come back here to purchase my own vehicle. I had the pleasure of working with Ms. Gohar. She is very professional and very nice to work with. I had a great time exchanges texts with her for about 2 weeks regarding any questions I had about the car. She was quick to respond and patient for reply. I never felt pushed or rushed. I finally got the car today and she definitely contributed to the overall experience I had. Lexus of Queens is highly recommend. See you in 10 years when my son can drive! His first car will be a Lexus. More
by Nana123
Employees Worked With
Gohar Arustamyan
February 25, 2019
Extremely helpful Gohar was extremely helpful she exercised patience, she is knowledgeable I received accurate information that helped me to make the decision to purcha Gohar was extremely helpful she exercised patience, she is knowledgeable I received accurate information that helped me to make the decision to purchase a pre-owned vehicle. More
by Motherpepper
Employees Worked With
Gohar Arustamyan
February 25, 2019
Easy sale. I went to the dealership knowing I wanted a car,but was unsure of which one. Dmitry guided me through the purchase. I was not rushed or given a sales I went to the dealership knowing I wanted a car,but was unsure of which one. Dmitry guided me through the purchase. I was not rushed or given a sales pitch like I was expecting. He kept it cool and simple; which I really appreciated. More
by Sruman
Employees Worked With
Dmitry Bargraser
