Lexus of Pembroke Pines - Service Center

Horrible experience First, waited 45 minutes to get a loaner; second, they wanted me to leave my car there for 3 days to wait for a part (I refused; last time they told m First, waited 45 minutes to get a loaner; second, they wanted me to leave my car there for 3 days to wait for a part (I refused; last time they told me the same thing and after a week, they still didn’t have the part; I guess they don’t stock parts), when I picked up my car, one of the tires was deflated and one of the mats was missing; had to wait 45’ for them to patch tire and find the mat. The response from manager? “these things happen”; only reason I would return, is for warranty service but even that they couldn’t fix; still waiting for part More

5K Maint Good service, rapid response and the car was ready on time. Besides the excellent job in service as well as it was during the sales process, from t Good service, rapid response and the car was ready on time. Besides the excellent job in service as well as it was during the sales process, from the constructive perspective I would like to recommend the dealer to put more attention in the Car Wash, that is the last step of the process and not really critical... but when I bought the car there were not enough car wash employees and received the car after a huge delay 9:00 pm on Satirday with a 1/2 wash quality and a lot of dust details... now at the 5K service everything was very good except again the car was not well washed. Hope next time they take more time to wash it accordingly to a Lexus high standards. More

Excellent staff and service Jeff Hernandez was the associate that took care of me and has been in the past. I cannot say enough about his excellent listening skills and attentiv Jeff Hernandez was the associate that took care of me and has been in the past. I cannot say enough about his excellent listening skills and attentiveness and kindness to the customer. More

Body work on car Rodney Martillo was very professional and provided the estimates what the process is, and gave timely updates on the work. and when.it would be compl Rodney Martillo was very professional and provided the estimates what the process is, and gave timely updates on the work. and when.it would be completed. More

Oil Change I like this dealer because I just drive in with the car and see the service advisor right away. They are using a technology to let you know the progre I like this dealer because I just drive in with the car and see the service advisor right away. They are using a technology to let you know the progress of the car, but that didn’t work too well. I had to text the service advisor to find out if my car was ready. Overall, it is always a good experience at the dealer. More

Lexus of Pembroke Pines is awesome Carlos always takes care of me in service. He gets my car right in when I make an appointment. He is very professional and answers all questions I may Carlos always takes care of me in service. He gets my car right in when I make an appointment. He is very professional and answers all questions I may have. I am very happy to work with Carlos. More

Collision Department The Collision Department serve in High quality. They are Very Dependable and very reliable. And they Do Excellent Work And Very timely. if they say The Collision Department serve in High quality. They are Very Dependable and very reliable. And they Do Excellent Work And Very timely. if they say A time you will get it on time. More

Great service Was quick professional and plesent No questions that I will come again I like this dealer and the people who work there So thank you all Was quick professional and plesent No questions that I will come again I like this dealer and the people who work there So thank you all More

Excellent experience while getting scheduled vehicle maintenance done. I would definitely recommend Lexus of Pembroke Pines to friends and family. I have never experience while getting scheduled vehicle maintenance done. I would definitely recommend Lexus of Pembroke Pines to friends and family. I have never been disappointed with this dealership. More

Great experience This is the second time I go to Lexus of Pembroke Pines to service my car and they are 2 for 2. The customer service is excellent. My advisor Jeremy w This is the second time I go to Lexus of Pembroke Pines to service my car and they are 2 for 2. The customer service is excellent. My advisor Jeremy was great. I would recommend this dealer to anyone. You will not be disappointed. More