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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
7,853 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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7,853 Reviews of Lexus of Pembroke Pines - Service Center
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September 10, 2016
CAR DAMAGED SEVERAL TIMES WHILE BEING SERVICED! In the span of six months, I brought my vehicle 10 times to this dealership. I brought it in to have my tires replaced and they scratched my wheels (w In the span of six months, I brought my vehicle 10 times to this dealership. I brought it in to have my tires replaced and they scratched my wheels (which took 2 visits for them to fix and the paint started to strip a couple of months later). I brought it in to have the door lock fixed (which took 4 visits for them to fix) and they scratched my vehicle. I brought it in to fix the sunroof (which took 2 visits for them to fix) and they damaged my headliner. I brought it in an 11th time for them to address all these issues and my vehicle is still scratched. I submitted a complaint through the Better Business Bureau and they never even bothered to reply. Get your car serviced elsewhere. More
by ElizabethP
Employees Worked With
Jose Camara, Osiris Barcelo
August 03, 2016
Tire rotation. I brought 4 new tires elsewhere 7 months ago. The problem is the front are showing treads and the back are great condition. The tech explained it's p I brought 4 new tires elsewhere 7 months ago. The problem is the front are showing treads and the back are great condition. The tech explained it's possible Lexus never rotated your tires when you have visited them at least 2xs for service. I really trusted my tires were rotated. If u see the excessive wear in the front it's now obvious Lexus is to blame. Now I have to purchase 2 new tires and can't afford it. I'm have children and travel to work at night scared for my safety. I should not be responsible for something Lexus is suppose to do. I have a plus package for service to prevent out of pocket expenses. More
by Shawn
Employees Worked With
Frank Guerrero
April 30, 2016
Service Every time I bring my car for service here , a week after I need to get a jump start on my battery after i pick up my car from the dealer. I wonder wh Every time I bring my car for service here , a week after I need to get a jump start on my battery after i pick up my car from the dealer. I wonder why.? The worst part is that it takes an hour for the road side to come by for assistance. More
by olga0914
Employees Worked With
Transfer to notrh Miami
February 08, 2016
Can't believe it happened again! I have my car for about 2 years now and the 3 times i took my car to the Dealers at Pines Blvd for maintenance few days after one of my tire is loosin I have my car for about 2 years now and the 3 times i took my car to the Dealers at Pines Blvd for maintenance few days after one of my tire is loosing air. I took the car to check the tire somewhere else and the 3 times is always a little piece of something stock in one of the tires that seen to be there for few days only.. Is too much coincidence that happens to me 3 times already , happend to my husband once, to my son once and to one of my friends. All of them right after taking the car for maintenance. Can that happen to any one else? Mayra Nieves More
by pines1963
Employees Worked With
Andre Rust
January 27, 2016
Bad Service I don't know since you guys got new staff etc.... things are very bad no loaners vehicle when your car is in service I ask to speak to the GM he is n I don't know since you guys got new staff etc.... things are very bad no loaners vehicle when your car is in service I ask to speak to the GM he is never available but I see him through the window drinking coffee In the past your GM Was always available for any of my concern I am very upset of the service dept. no loaners I have to wait for 2 weeks to schedule a appointment for a loaner sad I do not recommend. That Guy frank he smokes in front customers unprofessional I don't know how he can be a manager. This dealership loss its class just look at the service no loaners vehicle at all the general manager emails was sent to him I tried calling him no calls I do not know why he is getting paid for. I know I am going to get a email saying that to call frank why he cant call me!!!!!!!!!!!!!!!!!!!!! I am a new customer at Lexus of north Miami cause they make me happy as a customer More
by alank
Employees Worked With
October 26, 2015
Denis Shadrin I am a new car dealer in North Carolina. I had tried several times to get an issue that I had resolved with a Lexus I purchased from this dealership. I am a new car dealer in North Carolina. I had tried several times to get an issue that I had resolved with a Lexus I purchased from this dealership. After several attempts I had the pleasure of speaking with Denis Shadrin, once speaking with Denis and explaining my issue, he not only solved my problem, he also checked back with me several times to make sure I was taking care of. Denis will be my new point of contact for this dealership, and would really like to thank him for taking the time to make me a repeat customer. I wish we had more people working here that had an attitude like Denis does. Thanks for your help Denis. UCM Bill Carone Chevrolet, GMC, Buick, Ford Ron Russ More
by carman2013
Employees Worked With
Denis Shadrin
October 04, 2015
Great collision center This people's turn my bad experience in a happy end , my car was repaired in time and a lot of attention to details , i my lexus end up looking like n This people's turn my bad experience in a happy end , my car was repaired in time and a lot of attention to details , i my lexus end up looking like new . Thanks guys More
by Lianko78
Employees Worked With
Kat peña and vivi
August 05, 2015
Service Dept doesn't solve the problem I've been a customer of Lexus of Pembroke Pines for years. I currently own my second ES350 2015. It has 5k miles. I've taken it into the service dept I've been a customer of Lexus of Pembroke Pines for years. I currently own my second ES350 2015. It has 5k miles. I've taken it into the service dept 3 times for the same reason. Steering noise. Every time I'm told the same thing, " it's normal noise". NO!!!! It's not normal to have a brand new car with a steering noise that sounds like a car that has 100K miles!!! I didn't pay almost $50k to hear steering noise!!!! I'm very frustrated with the dealership and the way they've handled this. I don't think I'm buying another Lexus. More
by MaydaB
Employees Worked With
John Steigle is my advisor, but he's not the person that took care of me.
May 07, 2015
Quantity versus quality The "2012 collision center of the year".. I took my car to get repairs done and the lack of communication was very inconvenient. My car was there for The "2012 collision center of the year".. I took my car to get repairs done and the lack of communication was very inconvenient. My car was there for 7 and a half week's. they told me my on 3 separate occasions my car was ready and when I got there it was still unfinished. when it was finally ready for pick up, my battery was dead and the car was still unfinished. Ended up having to take it somewhere else.. The service was so bad and I was so frustrated, they just told me to take it to another body shop. Those were the words of the manager, Mike Valabek. I do not recommend this place.. oh and the many times I went in to check on the status? I heard other customers complain about the service they received. More
by kobe24
Employees Worked With
Ed Pesantes
March 26, 2015
Swirls Marks & Satisfaction I have a 2013 GS 350 black in color Elegance vehicle thou I had an issue no matter what I did to the car swirls marks reappeared,I really thought tha I have a 2013 GS 350 black in color Elegance vehicle thou I had an issue no matter what I did to the car swirls marks reappeared,I really thought that the car had issues with paint. I spoke to Jose Camara Service Manager at Lexus of Pembroke Pines and he assured me that his used car detail team can take care of the issue, I pick up me vehicle later that afternoon Jose team was excellent, phenomenal performance I would highly recommend to everyone Lexus of Pembroke Pines once again Jose Thank You and your team for a JOB WELL DONE SUPER!!!!! More
by elboricua01
