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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,080 Reviews
Call Service Center (954) 443-2020

8,080 Reviews of Lexus of Pembroke Pines - Service Center

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April 23, 2020

SERVICE GREAT GREAT PICKUP AND DROP OFF SERVICE.. DONE IN GREAT TIMING. WILL DEFF BE BACK AGAIN FOR MORE SERVICE. THE FACT I DIDNT HAVE TO GO IN MADE IT GREAT More

by ICEYBLUNENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus Of Pembroke Pines. Please don't hesitate to reach out if you need anything else.

April 23, 2020

Service I was pleased with my overall service experience. Just a little disappointed that I did not get a car wash. Car was returned with grease stains. More

by jlittle324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
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Apr 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind words for our service department! We will share your feedback with them, and please don't hesitate to let us know if we can be of further assistance.

April 22, 2020

Always a good experience with your dealership! I am a satisfied first time Lexus owner and hope I can afford to continue driving a Lexus. Need I say more. Just too many text messages. More

by FRANTASTIC1215
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for the 5 star review! We appreciate your business.

April 22, 2020

ALWAYS GREAT! THIS IS MY 5TH LEXUS AND I KNOW AND TRUST THE ENTIRE TEAT AL LEXUS OF PEMBROKE PINES. IF YOU NEED SALES OR SERVICE CALL MY GUYS, YOU WON'T BE SORRY. More

by SCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2020 -

Lexus of Pembroke Pines responded

Scott, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for being a loyal customer again and for choosing Lexus Of Pembroke Pines, we look forward to continuing to have you as one of our valued customers for many more years to come!

April 20, 2020

It took about 30 minutes for me to actually speak to someone. Lexus then kept my car for 3 days, for a simple oil change! More

by MMAUR024
Recommend Dealer
No
Employees Worked With
Sebastian
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May 07, 2020 -

Lexus of Pembroke Pines responded

MMauro, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

April 20, 2020

They did a great job, my truck came out wonderful!! The service and staff were excellent. They kept me informed of my repairs every step of the way. Job well done! More

by TARIF1225
Recommend Dealer
Yes
Employees Worked With
Brian Peterson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 20, 2020

Always excellent Always excellent people always friendly, fresh caffee, they take you even if you don't have an appointment car wash at the end.... always excellent More

by pilarp2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
isidro
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Apr 20, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus Of Pembroke Pines!

April 19, 2020

I wait 25 minutes in my car for Representatives to come me when is no other customer. I really don't think I will come again to this place More

by htoorgeman
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2020 -

Lexus of Pembroke Pines responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

April 18, 2020

Prompt efficient and just what we needed to know, from Michele Alter directing us to Mr Alvarado through our focused interactions with him. So needed in this pandemic environment More

by JULIANBERMAN
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Alvarado
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Apr 19, 2020 -

Lexus of Pembroke Pines responded

Thank you, Julian, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus Of Pembroke Pines.

April 18, 2020

My. Service guy Andrae is awsome,keep him for as long as possible.He answers all your questions so simple for u to understands and make sure u r comfortable while waiting for your car.Thx Andrae More

by GWENDOLYNHUGHES
Recommend Dealer
Yes
Employees Worked With
ANDRAE
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Apr 19, 2020 -

Lexus of Pembroke Pines responded

Thanks for sharing your thoughts, Gwendolyn, about your experience with Lexus Of Pembroke Pines. We appreciate your business and hope to see you again soon!

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