Lexus of Pembroke Pines - Service Center

BAD PREMIUM CAR WASH SERVICE! I paid more than $100 for a premium detailed car wash, plus I had to rent a car for 2 days and I when I went to pick up the car it wasn't wash properl I paid more than $100 for a premium detailed car wash, plus I had to rent a car for 2 days and I when I went to pick up the car it wasn't wash properly inside and by the doors either. More

Carlos in service department Carlos is the best. He's the nicest advisor in the store. It's not even close. He has a genuine smile and courteous responses. Carlos is the best. He's the nicest advisor in the store. It's not even close. He has a genuine smile and courteous responses. More

Bad news servive Over 2 hours for oil change You will not see me again Love my car if I buy a new one it will not. Be here Over 2 hours for oil change You will not see me again Love my car if I buy a new one it will not. Be here More

Jeremy Rivera is the Best. I went to him with a flat tire and immediately he start working with my issue. In less than 30 minutes I was Back in track. Thank you Jeremy and All the staff. and immediately he start working with my issue. In less than 30 minutes I was Back in track. Thank you Jeremy and All the staff. More

My Service writter Sebastian . Very attentive and knowledgeable everything was delivered so far as promised . He only made the recommended service advice did not try knowledgeable everything was delivered so far as promised . He only made the recommended service advice did not try to sell me or rip me off with unnecessary services . Very honest and willing to go the extra mile. Your dealer is lucky to have him as Employee SINCERELY Tatiana Lopez More

I leave in Pembroke Pines and work in Aventura. Took my car for the 30k in Aventura for the first time and liked the service better there. In Pembroke Pines I always get a call that something needs to get car for the 30k in Aventura for the first time and liked the service better there. In Pembroke Pines I always get a call that something needs to get done or changed, etc... I have the impression that they want to make money out of the customers! The wait time is long and the car wash is never available. More

I had a wonderful service visit. Service was prompt and Carlos explained what exactly was being done. I was able to get a loaner car and pick up my car the next day. Everything went seamless. Carlos explained what exactly was being done. I was able to get a loaner car and pick up my car the next day. Everything went seamless. More

As usual, service provided by this service center is excellent! Very transparent about what needs to be done and on point with the diagnosis. Always satisfied with the service! excellent! Very transparent about what needs to be done and on point with the diagnosis. Always satisfied with the service! More

2019 Lexus RC 300 F Sport - Lexus Collision Center Someone backed into my 2019 Lexus in a parking lot. I took it to Lexus of Pembroke Pines Collision Center. They had my car for 5 weeks for a fender b Someone backed into my 2019 Lexus in a parking lot. I took it to Lexus of Pembroke Pines Collision Center. They had my car for 5 weeks for a fender bender. For 5 weeks, every time we called to get an update, we had to leave a message and no one ever called back. We had to keep calling until we could speak to someone because no one EVER returns phone calls. This type of customer service is unprofessional especially since we leased the car from Lexus of Pembroke Pines. When we went there to lease the car, Steve Pastukhov was our sales person and customer service was excellent, so I expected the same with the Collision Center, only to be disappointed. I have to give a great review to Adam Hoglievina in the Technology Center. I had a problem with the APP and he was so helpful. He downloaded the new APP for me and corrected my problem. More

Bad experience Went to pick up my car Waited 30 minutes for the service manager to finish paperwork Waited 45 minutes for my car When I complained they told me t Went to pick up my car Waited 30 minutes for the service manager to finish paperwork Waited 45 minutes for my car When I complained they told me that my car wasn’t ready More