Lexus of Pembroke Pines - Service Center

15,000 mile service Professional, smooth, easy, quick. I went to the service center on a Sunday at 1:00pm. The receiver greeted me and efficiently noted mileage and did a Professional, smooth, easy, quick. I went to the service center on a Sunday at 1:00pm. The receiver greeted me and efficiently noted mileage and did a thorough inspection of my car. They were clearly busy. I had no appointment, however, I didn’t have to wait long to see Ed, my service person. I went to the cafe to eat something and do some work. So happy they had sockets that I could use to charge my computer. Received the call that my vehicle was ready at the agreed upon timeframe. Collected a clean, washed and well serviced car. More

Scott is excellent I am very pleased with Scott. He is very responsive and professional. He always makes me feel welcome and cared for. I always seek his help as he is h I am very pleased with Scott. He is very responsive and professional. He always makes me feel welcome and cared for. I always seek his help as he is honest and caring More

Great service I came in yesterday for 1:30 appt and was not service due to they where to busy.So I was rescheduled for today, I came in and dealt with Melissa Ho. I came in yesterday for 1:30 appt and was not service due to they where to busy.So I was rescheduled for today, I came in and dealt with Melissa Ho. She really made it a great experience and took the time to educate me on little things I didn't know. She really made it a great experience and strongly recommend her. Thank you for your great service!!! More

Excellent Andre my service writer did a amazing job everything went excellent the service to the car was excellent and they washed the car great job inside and Andre my service writer did a amazing job everything went excellent the service to the car was excellent and they washed the car great job inside and out More

Lexus service is back on track Had been going to lexus of Pembroke Pines since I bought my Lexus Sc 430 2006. I only bring it there to be serviced and for regular maintenance. Had Had been going to lexus of Pembroke Pines since I bought my Lexus Sc 430 2006. I only bring it there to be serviced and for regular maintenance. Had one bad experience when A part was to be changed and they put back same old worn part which caused my car to stall in a middle of a highway. I had to wait on a hot summer day for 3 hours for a tow truck to bring it back to Lexus . This is when we found out the part was not changed because they ask me to purchase same part again. Was so upset, they lost my trust, do I believe anything they say now. Spoke to the manager and he made it right. I start going back again and so far so good. I like they still give me a loaner when I bring my car to be serviced or maintained. More

Service I recently went to this dealership to service my Lexus. Melissa Ho attended to me and provided great service. I plan to return to this dealership for I recently went to this dealership to service my Lexus. Melissa Ho attended to me and provided great service. I plan to return to this dealership for service in the future. More

Good dealership to work with. Thanks Melissa, excellent customer service. The service is good, but they take to long to complete the service. Around 3 waiting hours, even with app Thanks Melissa, excellent customer service. The service is good, but they take to long to complete the service. Around 3 waiting hours, even with appointment. More

Lexus of Pembroke pines Was not happy at all I was told when I got the car financed sold me every warranty so I didn't have to come out pocket now I need tires only at 15k an Was not happy at all I was told when I got the car financed sold me every warranty so I didn't have to come out pocket now I need tires only at 15k and it doesn't cover new tires. Which when I was in at 10k all my inspection sheet said all green to now 15k red just jumped from Green to red. I would not have purchased that tire plan if it doesn't cover new tires. I'm a warranty administrator at a dealer I know how it works when my lease is up I will go back to Mercedes Benz. And every time I come there I ask for a RX and I'm told you don't have any then when I go over to the loaner department I see people not of color when I'm given a NX or IS getting them. I have 4 kids that's why I have a RX. then when I get my car back it was dirty when on my invoice it stated a car was and vacum. This is the 3 Rd time coming there and very upsetting. More

Maintenance I went without appointment last Sunday at afternoon, but anyway they did the service with professionalism and razonable time. The only problem is t I went without appointment last Sunday at afternoon, but anyway they did the service with professionalism and razonable time. The only problem is that still apear the alert about: “ required services soon.” More

Excellent Always great service and quality work done . I would highly recommend Lexus of Pembroke Pines service department. They work on your car fast and get Always great service and quality work done . I would highly recommend Lexus of Pembroke Pines service department. They work on your car fast and get the job done right. More