Lexus of Pembroke Pines - Service Center

If there was a way to give no stars, that’s the rating Lexus of PP would get. Took the car in for a fuel pump recall. I received that car back smelling like fuel. I took it back to have it cleaned, and An Lexus of PP would get. Took the car in for a fuel pump recall. I received that car back smelling like fuel. I took it back to have it cleaned, and Andre, whom I have done business with before, proceeded to tell me “ma’am, it doesn’t smell like fuel.” After I pleaded my case, they eventually cleaned it anyway. The next day I noticed the center cap of the rim was missing. I called the service department and a nice lady said they would have the part for me ready on Monday. On Monday, Andre, again, gave me a condescending response as if this was my fault. He handed me the plastic wrapper and stated “this has the part number in case you lose another one”. There was no need for Andre to say that to a customer. I stated I didn’t “lose” the part, it wasn’t there when I picked up the car. Horrible customer service. I’m completely mortified by the treatment I received for issues that were out of my control. I do NOT recommend anyone to this location. More

The employee in the area that brings my car from the garage needs some refining in her mannerism. Sebastian was very professional and I was pleased with his service. garage needs some refining in her mannerism. Sebastian was very professional and I was pleased with his service. More

Quick in and out I came in for 5000 mile service. When I pulled in, it seemed extremely busy. I was afraid I would be waiting longer than anticipated. Much to my su I came in for 5000 mile service. When I pulled in, it seemed extremely busy. I was afraid I would be waiting longer than anticipated. Much to my surprise I was done before the allotted time! More

Love this dealership but they have a problem not listening to me I have repeated told them my name is Maryann not Mary & it really offends me. Please correct because I will not respond to Mary it’s listening to me I have repeated told them my name is Maryann not Mary & it really offends me. Please correct because I will not respond to Mary it’s not my name. Is appreciate it, thank you maryann Lovito . More

Very. Friendly So good to see commerce happening again. This was the first place besides the store I went to since the shutdown. Everything was handled in an exped So good to see commerce happening again. This was the first place besides the store I went to since the shutdown. Everything was handled in an expeditious manner. And...the car was cleaned very well this time. And whoever did it didn’t change my radio settings. So good to know I can depend on the tires and the work that was done. More

SERVICE IS THE BEST! Melissa is the Best! she always takes great care of me. Isidro always helps as well. Very professional Staff! Love coming in - always a breeze. Melissa is the Best! she always takes great care of me. Isidro always helps as well. Very professional Staff! Love coming in - always a breeze. More

Drop off and pick up was very efficient and quick. I appreciated the care being taken to avoid the spread of the corona virus. Also, the service advisor offered a loaner due to how long it would take to appreciated the care being taken to avoid the spread of the corona virus. Also, the service advisor offered a loaner due to how long it would take to fix my vehicle. He didn’t wait for me to ask for it. Awesome job! More

Customer Service Service personnel were very cautious and took all the necessary precautions during my arrival. Service provided was very professional and technician Service personnel were very cautious and took all the necessary precautions during my arrival. Service provided was very professional and technicians are very knowledgable on how to handle your visit. Service Manager explained very clear the type of services my car was receiving, no surprises and all requirements were met. More

The services provided was adequate and efficient. I was in and out of the dealer within minutes and was attended to within minutes with barely any wait at all. Pleasant experience overall. in and out of the dealer within minutes and was attended to within minutes with barely any wait at all. Pleasant experience overall. More

Outstanding service timely performed. Loaner was provided. Could't be more pleased. Service Consultant John terrific! Have been coming to Lexus of Pembroke Pines for sales & service for 10 plus y provided. Could't be more pleased. Service Consultant John terrific! Have been coming to Lexus of Pembroke Pines for sales & service for 10 plus years and will continue to do so. Keep up the great work. More