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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
7,920 Reviews
Call Service Center (954) 443-2020

7,920 Reviews of Lexus of Pembroke Pines - Service Center

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March 14, 2020

Everything was perfect except one thing: they didn’t wash the car. They checked everything. It was done less than one hour. I hope that next time they will not forget to wash the car More

by Dmitry
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2020 -

Lexus of Pembroke Pines responded

Thank you, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that you had a good service experience. Thank you again for choosing Lexus Of Pembroke Pines, we look forward to having you as one of our valued customers for many more years to come!

March 13, 2020

Carlos Perez was awesome. He was attentive to the problem I presented with. He explained the process and the duration of my wait time. Great employee. More

by MIGITBABE
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2020 -

Lexus of Pembroke Pines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus Of Pembroke Pines.

March 13, 2020

Terrible experience. Waited 35 minutes for the service person to show up. Spoke to supervisor to no avail. Finally got assistance. Car returned dirty greasy More

by lewis33024
Recommend Dealer
No
Employees Worked With
Don’t remember his name he never showed up
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Mar 31, 2020 -

Lexus of Pembroke Pines responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at Lexus of Pembroke Pines and hope you will give us an opportunity to make it right. We take all customer comments very seriously and do our best to learn from them.

March 13, 2020

Carlos provides exceptional service on my recent visit! He was attentive and kept me apprised of each step. In addition he secured a discount for me. More

by Larapenn
Recommend Dealer
Yes
Employees Worked With
Carlos
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Mar 13, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your excellent review! We are so glad that Carlos provided you with a positive experience at Lexus Of Pembroke Pines. Please don't hesitate to reach out if you need anything else.

March 13, 2020

Jermery in service was wonderful, he made sure my car was taken care of accordingly and within a quick time frame. The car wash was mediocre and definitely could be more detail oriented. More

by BRITTNEY.FERGUSON
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Finance Dept.
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Mar 13, 2020 -

Lexus of Pembroke Pines responded

Thank you, Brittney, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeremy met your expectations. Thank you again for choosing Lexus Of Pembroke Pines, we look forward to having you as one of our valued customers for many more years to come!

March 13, 2020

My service guy, Carlos, was fabulous.However they did not clean my car. They gave it back to me dirty and I expected better! They should have washed and vacuumed my car. More

by OLGAESPINOSA
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2020 -

Lexus of Pembroke Pines responded

Olga, thank you so much for taking the time to share your feedback! We're glad to hear that Carlo took good care of you. We apologize for the lack of a car wash and cleaning; please don't hesitate to reach out to us directly if you would like to discuss it further. We will do better next time!

March 12, 2020

isidro was excellent all went fine and fast.. the little kiosk for breakfast was great also and all went smooth.. will return in a few months More

by rebbeca1024
Recommend Dealer
Yes
Employees Worked With
isidro
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Mar 12, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your excellent review! We are so glad that Isidro had the opportunity to work with you, We are thrilled that you found your experience with us to be a positive one at Lexus Of Pembroke Pines. Please don't hesitate to reach out if you need anything else.

March 12, 2020

Aida was an amazing help through out my entire process from start to finish. She kept me well informed of the status of my car. More

by lnc167@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Aida
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Mar 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your review! It's a pleasure to know that Aida provided you with such excellent assistance. We hope to see you again!

March 12, 2020

Great service, awesome employees great atmosphereIn great prices, he always feel like you want to come back, because it’s such a wonderful place to come to More

by FOODENIS
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ANDRE. RUST
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Mar 13, 2020 -

Lexus of Pembroke Pines responded

We are very happy to have provided you with such a positive experience working with Andre and Michele! We sincerely value your business and look forward to your next visit.

March 11, 2020

Efficient as usual Andre Rust processed us quickly, addressed any issues we had. We had our loaner. Our vehicle was ready as promised. Works for me! This is our 5th More

by JUDE0814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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