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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
7,921 Reviews

7,921 Reviews of Lexus of Pembroke Pines - Service Center

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April 05, 2020

Lexus of Pembroke Pines is a beautiful service center. Very clean and comfortable. The staff is very friendly and helpful. Thank you for your wonderful service. More

by MORRISON1393
Recommend Dealer
Yes
Employees Worked With
Zoe Green - excellent.
Apr 05, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus Of Pembroke Pines!

April 05, 2020

Lo encuentro muy conveniente y atienden a los clientes con mucha cordialidad Me atendieron muy rapido y con mucha educacion gracias por ser tan cordiales More

by Maria rendon
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2020 -

Lexus of Pembroke Pines responded

Gracias, María, por tomarte el tiempo de compartir tus pensamientos sobre trabajar con nuestro equipo. ¡Nos alegra saber que brindamos una experiencia tan maravillosa!

April 05, 2020

Bad customer service After the car was serviced, my son had to wait 25 minutes for someone to bring the car. Seems that the employee forgot to bring him the car. He told More

by PARRISH3855
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
N/a
April 04, 2020

Gloved and masked pick up and delivery. Courteous, pleasant and helpful. Excellent. No complaints. Phone scheduler was terrific too. Car came back same day and clean. More

by DAVID_GREENBERG
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2020 -

Lexus of Pembroke Pines responded

Thank you for your review, David! It's great to hear that our team did such a terrific job, especially in these challenging times. We appreciate your business and our team looks forward to serving you again soon!

April 04, 2020

J. Steigele showed excellent customer service. Also, a loaner should be given if an oil change turns into car service! The wait was too long. Thank you for being open kind during this crisis and epidemic More

by CCCHFOSTER
Recommend Dealer
Yes
Employees Worked With
Steigele, John
Apr 04, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and we are sorry that your wait was longer than anticipated. We will share your comments with our team, and we look forward to working with you again.

March 31, 2020

Under the circumstances with the hysteria you are doing a remarkable job in all aspects of service, refreshments, hospitality and speed of service. Thank you all More

by RUSS.BENEDETTO12
Recommend Dealer
Yes
Employees Worked With
Michael Banko
Mar 31, 2020 -

Lexus of Pembroke Pines responded

Hello Russ, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

March 31, 2020

Service IS 250 I was a little skeptical coming to the agency because of the corona virus situation. I was pleasantly surprised at all the measures taken to lessen th More

by jackie17es
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Mar 31, 2020 -

Lexus of Pembroke Pines responded

Thank you! We appreciate your feedback and your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus Of Pembroke Pines.

Mar 31, 2020 -

jackie17es responded

I must also add that I have been dealing with Andre Rust ever since we purchased our vehicles there. He is one of your best service reps and I would highly recommend him.

March 31, 2020

Always Great Top Notch Service Everyone always greets me with a smile: when I drive up to the service valet, or when I sit down and review with my adviser what maintenance my car n More

by RAFMAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian, Mohammed I Yousuff
Mar 31, 2020 -

Lexus of Pembroke Pines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus Of Pembroke Pines.

March 31, 2020

Very happy with the pick up and drop off service I Very happy with the pick up and drop off service I received. My car was returned within a few hours serviced and cleaned. Keep up the good work Lexus More

by piecies13
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2020 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus Of Pembroke Pines, your feedback and rating mean a lot to us. We're glad you were able to experience our pick up and drop off service and we hope to see you again!

March 29, 2020

Always a pleasure getting service there with Jose Anaro and service team! In and out and a car wash too! Good CoVID practices in place too so get out of the house and get your car serviced while you have s More

by Buniamartin
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 29, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

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