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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
7,923 Reviews

7,923 Reviews of Lexus of Pembroke Pines - Service Center

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May 23, 2020

The services provided was adequate and efficient. I was in and out of the dealer within minutes and was attended to within minutes with barely any wait at all. Pleasant experience overall. More

by KM878
Recommend Dealer
Yes
Employees Worked With
Carlos from service
May 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus Of Pembroke Pines, your feedback and rating mean a lot to us. We're glad Carlos was able to help, and we hope to see you again!

May 22, 2020

Outstanding service timely performed. Loaner was provided. Could't be more pleased. Service Consultant John terrific! Have been coming to Lexus of Pembroke Pines for sales & service for 10 plus y More

by RAYANDJICH
Recommend Dealer
Yes
Employees Worked With
John Steigele
May 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind words for John and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

May 22, 2020

Well done! The “new normal” process was well managed and felt very safe and appreciated. The welcome process and return process was well orchestrated. The loaner More

by rvalera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 22, 2020

Quick service and great quality of work, service was also quick and helpful with work quotes. Car was ready in the time told and cleaned More

by Cidar004
Recommend Dealer
Yes
Employees Worked With
Andre Rust
May 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus Of Pembroke Pines.

May 21, 2020

Awesome & In a timely accepted manner Honestly my biggest problem with this dealer is " The sign out front, not Vissible until you get on top of it. Overall employees were very professiona More

by Julie RONLY3SOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't Rembrandt names sorry
May 21, 2020 -

Lexus of Pembroke Pines responded

Julie, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus Of Pembroke Pines!

May 21, 2020

Great people and great service. The wait time was awesome and I was able to get to work on time. No complaints here. Everything was awesome More

by PDUBC09
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 21, 2020

Awesome My service guy was awesome Isidro Garcia, i went for 5000 miles maintenance and also had an issue with my head rest. Everything was great More

by angelu003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
May 21, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your kind words for Isidro, and for taking the time to leave us this wonderful feedback!

May 21, 2020

totally awesome I was very pleased with the service received. Everyone was courteous and helpful. I would recommend to all my friends and family. I an a total lexus o More

by CUSWINSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2020 -

Lexus of Pembroke Pines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 21, 2020

Excellent service. My service representative is Scott Mankin who is by far the absolute best. He always makes me feel like I’m his only customer and is the primary reason I always come back to Lexus of More

by DAVEACHANG68
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2020 -

Lexus of Pembroke Pines responded

Hi Dave, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scot met your expectations. Thank you again for choosing Lexus Of Pembroke Pines, we look forward to having you as one of our valued customers for many more years to come!

May 20, 2020

Great service Jeremy has been very consistent, attentive and proactive. Process was simple and convenient which takes preparation behind the scenes. I really apprec More

by DAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 20, 2020 -

Lexus of Pembroke Pines responded

Thank you, David, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jeremy and the rest of our team, and we look forward to working with you again.

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