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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,084 Reviews

8,084 Reviews of Lexus of Pembroke Pines - Service Center

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August 31, 2020

Jose the service advisor was excellent in understanding my concerns with my Lexus. He conducted himself very courteous and very professional. I definitely recommend Jose. More

by RALPH.VIERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Service Advisor
Aug 31, 2020 -

Lexus of Pembroke Pines responded

Thanks for the review, Ralph! It is great to hear that Jose went above and beyond to make your experience go smoothly. We appreciate your business and hope to see you back next time! -The Lexus of Pembroke Pines team

August 30, 2020

Service was on time fast very professional advisors was very knowledgeable.. every employee in service department make sure that each customers were protected and stay safe and 6 feet apart good job More

by TANGELAFARMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Sep 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we are glad we could make the experience safe and comfortable for you during this difficult time. If you ever need anything else, don't hesitate to come back and see us again!

August 30, 2020

Every time I get a loaner it is so dirty. You would think with the pandemic you’ll would keep your cars clean. I have to clean the loaner with Lysol wipes Every time I get one from you’ll. You’ll offer a fre More

by patrick.fernandes
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sebastian
Sep 14, 2020 -

Lexus of Pembroke Pines responded

Patrick - we want guests to be confident in our services and I sincerely apologize for leaving the wrong impression. It is never our intention to cause frustration and I will be sure to address your concerns with my team so we can improve for the future. If you would like to discuss any details further, please don't hesitate to call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 30, 2020

I’ve been dealing with this Lexus location for over 10 years every person in this facility treats me as a customer like a VIP… Richard is my sales person he is always doing right by me and has my best int More

by TT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance. Moez. Always Great 5 star service
Sep 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so grateful for your longtime business here at Lexus of Pembroke Pines, and we will certainly let Richard and Melissa know that you appreciate their help. We are proud that we have earned your loyal business, and we look forward to your next visit!

August 30, 2020

Great service. Sebastian was very professional, nice, and very helpful. Very knowledgeable about the service’s provided and the best deal. He is so awesome More

by CASSYMILLS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad Sebastian provided the helpful and professional service we pride ourselves on at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

August 29, 2020

Truly professional service, from the sales department to the service department. John Steigele is the best service person there. Always happy with the result of the service or the consultation. More

by JLADDHOWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Aug 29, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you as a loyal customer! It makes our day to hear how happy you've been with John and the rest of the team here at Lexus of Pembroke Pines. Thank you for continuing to trust us with your business!

August 29, 2020

From the moment I drive through all the way to driving off my serviced car the experience is pleasant and effortless. I’ve always appreciate this dealership, Lexus if Pembroke Pines. More

by JMHP1118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastián
Aug 31, 2020 -

Lexus of Pembroke Pines responded

It means so much to hear that you receive consistently excellent service from our Lexus of Pembroke Pines team. Thank you very much for trusting us with your vehicle time and time again! We look forward to our continued relationship.

August 29, 2020

I think they should clean the cars better when they deliver them, because the rest of the service is excellent and efficient, because the rest of the service is excellent and efficient, I think it is t More

by Diana Ramirez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose , REINALDO ENRIQUE RIVERA RAMOS
Aug 31, 2020 -

Lexus of Pembroke Pines responded

Thank you so much, Diana! It really means a lot that you would say we have the best service in Miami. We will keep your feedback in mind moving forward. Hope to see you next time at Lexus of Pembroke Pines!

August 29, 2020

My car went in for a 10k mile checkup when $8500 worth of “rodent” damage was found under the hood. From start to finish John and Lexus of Pembroke Pines made the process easy. More

by ERICAHIRSCHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John in service
Aug 31, 2020 -

Lexus of Pembroke Pines responded

Hi Erica - We are happy to hear that John and the team were able to get you back out on the roads! Thanks for your support and we are wishing you many safe and happy miles! - The Lexus of Pembroke Pines team

August 29, 2020

Service handled by Jose Amara is great. He makes servicing easy and enjoyable. Pick up and delivery is prompt and friendly. It is a pleasure to deal with this dealership. More

by Autocare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
Aug 31, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind words! It is great to hear that Jose delivered such excellent service. We appreciate your business and hope to earn it again at Lexus of Pembroke Pines!

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