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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,082 Reviews

8,082 Reviews of Lexus of Pembroke Pines - Service Center

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September 01, 2020

Sebastian is always great, he explains everything and gives me a heads up on what will be needed for next time so there’s no surprise! Much appreciated. More

by Lrh1107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Sep 01, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for stopping by to share this wonderful feedback about Sebastian! We love that you can depend on him for consistently excellent care during your service visits. Our team at Lexus of Pembroke Pines is grateful to have you as a customer.

September 01, 2020

My appointment was for 2:30pm it took more than 2 hours to complete and I had to ask about my car. Everyone that came in after me left before me. I now have a shudder on the excelerator which I never had b More

by SHAFIEKAVDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan correa
Sep 18, 2020 -

Lexus of Pembroke Pines responded

This doesn't sound like the efficient and accommodating service I expect from my team, and I would like to speak with you about the issue you are experiencing with your vehicle to see if we can make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 01, 2020

friendly and professional service that characterize and guarantee a 5 star attention, that makes you feel part of the lexus family and creates a unique confidence and safety More

by CALEROS1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidro
Sep 01, 2020 -

Lexus of Pembroke Pines responded

Your feedback made our day as it is our priority to provide customers with excellent experiences. We're proud to have earned your business and we look forward to working with you in the future at Lexus of Pembroke Pines!

September 01, 2020

Great! Very prompt and thorough. They come to your house to pick up the car which is very convenient. Car came back running perfectly. Highly recommended! More

by J.GUERRA7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Lexus of Pembroke Pines responded

It was our pleasure to deliver a convenient service experience and the highest quality of work! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

September 01, 2020

Excellent, top shelf service as always. John S is a huge asset to Lexus. 15+ years as a customer and will remain with Lexus of Pines!! More

by opadron44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Stiegle
Sep 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your longtime business here at Lexus of Pembroke Pines, and we will certainly let John know that you appreciate his help. We look forward to your next visit!

September 01, 2020

Jeremy kept me informed every step of the way! The Jeremy kept me informed every step of the way! The expected 4 hours of service were less than 2 hours! Great experience- highly recommend to More

by agreen9238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are happy to hear that you enjoyed working with Jeremy here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

September 01, 2020

Always great service with fast results . And Melissa rocks as always. Thank you to everyone for all you do. Keep up the good work as always More

by frosen21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa ho
Sep 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to review Lexus of Pembroke Pines! It's great to hear that Melissa always provides you with excellent service as customer satisfaction is our goal. We look forward to your next visit!

August 31, 2020

My service took too long considering this was the second time within a week of purchasing the car that I came back. It would have been nice if the service advisor updated me on the status after I had waite More

by CLFONG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Lexus of Pembroke Pines responded

It is never our intention to cause an inconvenience and I am so sorry if your visits took longer than anticipated. I'd like to make sure we improve our processes to be more seamless in the future, so I will be sure to address your feedback with the right people. If you would like to share any additional details, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 31, 2020

Jose the service advisor was excellent in understanding my concerns with my Lexus. He conducted himself very courteous and very professional. I definitely recommend Jose. More

by RALPH.VIERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Service Advisor
Aug 31, 2020 -

Lexus of Pembroke Pines responded

Thanks for the review, Ralph! It is great to hear that Jose went above and beyond to make your experience go smoothly. We appreciate your business and hope to see you back next time! -The Lexus of Pembroke Pines team

August 30, 2020

Service was on time fast very professional advisors was very knowledgeable.. every employee in service department make sure that each customers were protected and stay safe and 6 feet apart good job More

by TANGELAFARMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Sep 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we are glad we could make the experience safe and comfortable for you during this difficult time. If you ever need anything else, don't hesitate to come back and see us again!

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