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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,081 Reviews

8,081 Reviews of Lexus of Pembroke Pines - Service Center

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September 05, 2020

The service has been deteriorating....Several times I've had to wait an hour to drop off a car even though I had an appointment. More

by SIDHA17
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jeffrey and Carlos
Sep 23, 2020 -

Lexus of Pembroke Pines responded

I sincerely apologize for any delays that you've experienced as it is never our intention to cause an inconvenience. I will be sure to address this feedback with my team so we can improve our processes moving forward. If you would like to share any additional details, please don't hesitate to call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 05, 2020

Very knowledgeable and helpful👌...Thanks To Jeremy Rivera for helping me make decisions on my car! Forever grateful for helping me out with my car... More

by TCIERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking a moment to share your feedback. Jeremy is great to work with and we are happy to know that came through to you. On behalf of all of us at Lexus of Pembroke Pines, we wish you safe travels!

September 05, 2020

All personnel are always cordial and respectful even the ones that’s not helping you, john Steige is outstanding, detailed and thorough. Regardless how busy he is, he makes you feel important at the moment. More

by GLORIOUSTLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five stars! We are so grateful to have you as a customer here at Lexus of Pembroke Pines, and we will certainly let John know that you appreciate his help. We look forward to your next visit!

September 05, 2020

Great customer service Love the staff Good mannerGreat Great customer service Love the staff Good manner Great timing Very helpful Great location Good quality on work Expected time was the one I e More

by IAI30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and it means a lot to know that we lived up to our top-notch service values. If you ever need anything else, don't hesitate to come back and see us again!

September 04, 2020

John is great help always looking out for customers and giving good advice to keep your car safe and updated with recall Thanks John for all the years you have helped More

by hayderraja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are happy to hear that you enjoy working with John here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

September 04, 2020

Very professional, helpful, caring and always take care of my needs in a timely manager. I would recommend this dealer to my friends and family. More

by Nrich58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
He was a new employee
Sep 04, 2020 -

Lexus of Pembroke Pines responded

It means a lot to hear that our Service Department earned your business. Thank you so much for recommending Lexus of Pembroke Pines and sharing so many kind words! We look forward to your next visit with us.

September 04, 2020

Quick and efficient service. Everyone I dealt with was very professional. They answered all my questions and kept me informed with the process of the repairs. More

by MARIA.GLOBALTRUST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Lexus of Pembroke Pines responded

Maria, thank you for taking the time to review your recent visit to Lexus of Pembroke Pines! We're thrilled to hear that our team took care of you!

September 04, 2020

Zoe was very helpful. Everyone was courteous and the service was great. Thank you! Very friendly. I’m glad I chose Lexus of Pembroke Pines. More

by Elba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zoe
Sep 04, 2020 -

Lexus of Pembroke Pines responded

Hi Elba - We appreciate you shouting out Zoe and taking the time to leave us a review! Safe travels and we hope to earn your business again down the road! - The Lexus of Pembroke Pines team

September 04, 2020

Great service and attention. Always have a good reception, taking care of customer and have been like that ever since we have been taking our cars there. More

by JJG7081
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Sep 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! It is always a pleasure to work with you here at Lexus of Pembroke Pines, and we look forward to your next visit!

September 04, 2020

I went in to have a few recalls issues taken care of and my battery replaced. My service advisor was absolutely wonderful! His name was Sebastian Mejia. He was diligent, patient, and effective. The service More

by Ana ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Ana, thank you for the review! We are so glad Sebastian took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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