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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,081 Reviews

8,081 Reviews of Lexus of Pembroke Pines - Service Center

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September 09, 2020

I had to wait on my car for an hour just to tell me that it’s not ready I had to come back for my car Two days later More

by tristanearlspence
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jose
Sep 26, 2020 -

Lexus of Pembroke Pines responded

I sincerely apologize for the delay and miscommunication here. I assure you that we strive for efficient service, and I would be more than willing to speak with you about what happened here. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 09, 2020

Jeremy did a fantastic job in diagnosing, assessing the problem. Once the issue was found he got it corrected and sent me in my way More

by JONATHANWILLHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Hi Jonathan - We are so happy to hear that Jeremy delivered such an efficient and successful service experience. Safe travels and we hope to see you back at Lexus of Pembroke Pines next time!

September 08, 2020

The costumer service is excellent.I went for the air The costumer service is excellent. I went for the air bags recall and everything was done properly and on time. Mr Isidro Garcia is the best More

by Nubia L Rojas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-stars, Nubia! We are thrilled to hear that Isidro delivered such efficient service, and we appreciate you taking the time to share. Safe travels and we hope to see you back at Lexus of Pembroke Pines down the road!

September 08, 2020

I couldn’t be happier with the service and professionalism of your operation. Thank you so much. I will refer you to anyone looking for a Lexus for sure. More

by PIPPINTEN1
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind review! We are thrilled to hear that you had such an excellent experience. Congratulations on your new vehicle and we hope to see you back at Lexus of Pembroke Pines next time!

September 08, 2020

I;'ve had 3 Lexus cars in the past 20 years or so and always serviced them at Lexus PP> I was always very satisfied by the good work, kind attention an willingness to assist. I'll be back! More

by JHOWIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust. Very Customer friendly
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for coming to Lexus of Pembroke Pines for all of your auto service needs! We love to hear that you drive home a satisfied customer, every time. Enjoy your week!

September 08, 2020

Exelente servicio, muy buena atención, simpre tratan de ayudarme en todo lo que se puede , para que me valla contento y con deceos de volver More

by hermys831028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Muchísimas gracias por la reseña positiva! En Lexus of Pembroke Pines, el cliente es nuestra máxima prioridad y las palabras amables nos hacen sonreír. Apreciamos el apoyo y esperamos trabajar con usted otra vez!

September 08, 2020

Had to take my SUV in for a recall and they detected something else that needed attention and they called me. The dealer provided a nice loaner, all process quick and smooth. They gave me my SUV washed More

by yatua03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amaro, José
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

September 08, 2020

Based on the number of car in the service area I assumed I would be there all day. I was thinking what a waste of s vacation day. Pleasantly surprised I was out in less than 3 hrs. May next time it will tak More

by EVEIEG
Recommend Dealer
Yes
Employees Worked With
Andra
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you very much for choosing Lexus of Pembroke Pines for your auto service needs! We appreciate your patience as well as this feedback. Hope to see you at your next visit!

September 08, 2020

We always have the same gentleman Andres take care of us. He is the worst representative. I waited 40 minutes outside for someone to tell me I could have left and they would call when ready. It’s always an i More

by gabriellehol
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Andres
Sep 23, 2020 -

Lexus of Pembroke Pines responded

I'm so sorry to see this review. We pride ourselves on providing communicative service and it's disappointing that this wasn't reflected in your visits. I will speak with my team about your feedback so we can improve moving forward. If there is anything further you would like to discuss, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 08, 2020

I was treated very well by Mr. Correa at service department. He was very kind and friendly. I felt very comfortable and relaxed. I will always recommend Lexus because the quality of the cars and ex More

by EVELYNVELIS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in our team! We are proud to have earned your business and happy to hear that you have had such excellent experiences working with us. Safe travels and we hope to see you back at Lexus of Pembroke Pines next time!

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