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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,081 Reviews

8,081 Reviews of Lexus of Pembroke Pines - Service Center

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September 14, 2020

John is great and the reason I go there . Great partner needs very responsive to my needs. Without John, I would take most of my service elsewhere More

by greggvickers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Sep 14, 2020 -

Lexus of Pembroke Pines responded

Hi Gregg - It's wonderful to hear that you can turn to John whenever you have auto service needs and know that you will be well taken care of. Thank you so much! - Lexus of Pembroke Pines team

September 13, 2020

I have enjoyed using Lexus of Pembroke Pines since I bought my car in 2006 John Steigele has been Very Helpful and Honest When I brought my car in to be serviced. 👍 More

by Doriebc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Steigele
Sep 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for your excellent review, Dorie! We're honored to have earned your loyal business through the years and it's fantastic to know that you're always in great hands working with John. We look forward to seeing you on your next visit with us here at Lexus of Pembroke Pines!

September 13, 2020

Jeremy is a excellent service advisor.. He truly cares about his customers...He goes above and beyond to make sure his customers are happy and satisfied with their service... More

by Jacqueline.richard
Recommend Dealer
Yes
Employees Worked With
Sep 14, 2020 -

Lexus of Pembroke Pines responded

Thanks for the vote of confidence, Jacqueline! Jeremy is just as attentive and considerate as you describe, and we'll make sure to relay your kind words to him. We appreciate your business here at Lexus of Pembroke Pines!

September 13, 2020

Bad customer service, bad communication... Went in for a battery, Stand around waiting for my car for two hours, when check with a manger I was told the car was done an was just sitting there More

by Stefan
Recommend Dealer
No
Employees Worked With
John
Sep 30, 2020 -

Lexus of Pembroke Pines responded

Stefan - it is never our intention to cause an inconvenience and I sincerely apologize for any poor communication on our end. This certainly sounds frustrating and I will discuss your feedback with my team so we can provide a more seamless visit next time. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 13, 2020

John is awesome. He had serviced my car for years, & his knowledge, friendliness and honesty keeps us coming back. Plus the service has always been good to and efficient with time. More

by GOOD2821
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Sep 14, 2020 -

Lexus of Pembroke Pines responded

There is nothing we love more than seeing kind words about our wonderful team. Thank you for supporting John with a fantastic review! All of us at Lexus of Pembroke Pines look forward to serving you next time.

September 13, 2020

Jeremy was prompt, efficient, courteous. He kept me updated and texted when car was ready. A bit of a wait in getting the loaner car but maybe due to COVID. More

by F
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback regarding your experience with Jeremy. I will be sure to share these details with my team as we are always looking to improve. We're grateful to have your business at Lexus of Pembroke Pines!

September 12, 2020

Car service was good, people were very friendly and the quality of the work done on the car was very good. Please don’t force me to write these comments otherwise I won’t participate in this surveys More

by TEDDY_NOBOA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Lexus of Pembroke Pines responded

Teddy, thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we look forward to your next visit!

September 12, 2020

I had a service issue that was not repaired and the detail on my car was very sloppy very bad service I have four months left on this lease More

by JJGROADSTER1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Mohammed I Yousuff
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Five-star service is our goal and I sincerely apologize if we missed the mark during your recent visit. I would like to make things right for you, but I won't be able to find your contact information from this review. Would you please give me a call? I hope to hear from you soon. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 11, 2020

Service was excellent, as always. I’ve been coming to these dealer for the past 12 years All departments have always provided excellent service and if a mistake is made, it is immediately taken care More

by UBALDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steiger, Jeremy
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make our day! It's been our pleasure to keep doing business with you over the years, and we're proud to hear that you've always been satisfied with our work. Thank you for continuing to trust the service team here at Lexus of Pembroke Pines with all your repair and maintenance needs!

September 11, 2020

Very good dealer,everything was done quickly,excellent service personnel were very courteous and friendly.I will definitely used this dealer for future services and purchases. More

by CANTARER2001
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Marinova
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind review! It is great to hear that the team delivered such an excellent experience. We appreciate your business and are looking forward to seeing you again at Lexus of Pembroke Pines!

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