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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,090 Reviews

8,089 Reviews of Lexus of Pembroke Pines - Service Center

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September 30, 2020

Excellent service. Very professional.I did think there was too much delay in answering the telephones. Also I did not get a call when my car was ready More

by gevans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John S
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this feedback. We do strive for communicative and efficient service here, and I will be sure to share this with my team and work to improve our process going forward. If there is anything more I can do for you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 29, 2020

They are very profesional.Treat people with respect.Explain everyhing clear and easy to undertand.Mr.Jose Amado is exellent and very nice to talk to.I appreciated his services have been a clien More

by chicas519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JoseAmado
Sep 29, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your Lexus GS 350 time and time again! We love that you can depend on our team for professional service and are so glad that Jose made your recent visit five-star worthy. We look forward to working together for years to come! - Lexus of Pembroke Pines team

September 29, 2020

Great customer service with a scheduled service, they were punctual, I had a great experience as usual . Also very friendly and I enjoy being with Lexus More

by MARYSEGEORGES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sep 29, 2020 -

Lexus of Pembroke Pines responded

This is great to hear, Mary! We are delighted that your recent visit with us was five-star worthy. Our team at Lexus of Pembroke Pines is grateful for your continued support and we look forward to seeing you down the road.

September 29, 2020

Professional and quick to respond on email, followed up while not at work and was polite. All people I dealt with were friendly. Thank you More

by Mrobillard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Lexus of Pembroke Pines responded

We are so happy that the team here at Lexus of Pembroke Pines earned your five stars. Thanks for trusting us with your repair and maintenance needs!

September 29, 2020

Service was very poor. They didn’t clean and wash my car. I paid for a full service contract to clean the car what little did I know these people don’t honor their service contracts. They fixed my kick sens More

by BBLACHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John steigele
Oct 14, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read. We are grateful for your business here, and I would like to speak with you directly about what happened during your visit to see if we can make this right. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 29, 2020

I’ve been with Lexus for over 10 years this is our 5 th car with you. You guys are the best love my dealer ship thank you 🙏 More

by Nick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia was super
Sep 29, 2020 -

Lexus of Pembroke Pines responded

Nick - thank you for reviewing Lexus of Pembroke Pines! We're proud to have had your loyalty for so many years and we look forward to taking care of you next time!

Sep 29, 2020 -

Nick responded

Thank you 🙏

September 29, 2020

Very attentive, protocols in place to keep clients safe from the corona virus, and all questions answered in a timely manner. I appreciate the texts used to keep me informed. More

by k_suarez06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's always our priority to deliver safe, attentive, and transparent service. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

September 29, 2020

Muy buenos servicios en general , buenas atenciones , personal muy servicial , se les pudiera recomendar pasarle al cliente un breve video delL servicio realizado para mayor constancia Y seguridad de More

by robeareu1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Lexus of Pembroke Pines responded

Gracias por la reseña de cinco estrellas! Es fantástico oír que tuvo una experiencia tan excelente en Lexus of Pembroke Pines. Agradecemos sus comentarios y los tomaremos en consideración para la próxima vez! Le deseamos muchas millas felices en su vehículo!

September 28, 2020

Lexus RX350 . I had a problem with the rear back R. Window, fill in . It was on Friday, they were busy behind . I spent 4 hours but they didn’t finished so they give me a loners. On Saturday morning More

by Isis Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Carlo Correa
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Isis - Thank you for taking the time to leave us a review. I do apologize for the delay here, and if you would like to discuss the details of the cost, I would be more than willing to speak with you directly about this. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 28, 2020

EXCELLENT SERVICE. THIRD LEXUS BOUGHT FROM YOU.WILL EXCELLENT SERVICE. THIRD LEXUS BOUGHT FROM YOU. WILL DEFINETELLY COME BACK FR NEXT AUTOMOBILE. ONE COMPLAIN IF ACCEPTED. PLEASE DO NOT SELL OUR INFO More

by SERPAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ISIDRO GARCIA
Oct 09, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your repeat business! I appreciate your feedback but am concerned as well. We would never sell our customers' information and I would appreciate the chance to speak with you about this directly. Would you please give me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Oct 12, 2020 -

SERPAK responded

a bit busy. You can call me any time 305 445-9697

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